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  #13  
Old 08-26-2014, 02:05 PM
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Re: WK 2 is a little scary with all the problems especially SRT

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Originally Posted by devilsadvocate View Post
That's not really a direction that is viable if one wants to play in the $50k+ SUV market.
New ownership since then.
Cross your fingers. At least the new guy likes them prettier.

I have a May '13 build, and other than the infamous Xmas tree, that the dealer mech cured long before the TSB about grounding came out, I keep waiting for it to self
destruct in vain.

But then I had a '95 that also refused to ever self destruct and the kid that owns it now hasn't been able to destroy it yet either.

I'm more worried about the price of a good aged prime New York Strip going out of my budget range.

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  #14  
Old 08-26-2014, 02:15 PM
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Re: WK 2 is a little scary with all the problems especially SRT

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I would agree with this. Even at the upper trims, the JGC is a fantastic value and a great vehicle. In fact, the current vehicle I'm looking at (the Mercedes ML400) has some disadvantages. And the crappier the weather/conditions, the more I appreciate the car. And despite my fury with Jeep, I love the concept of a lifetime Maxcare warranty and by the time I purchase a new vehicle, the next generation will be out. All of that means that I'm not ruling out yet another JGC either. But like you said, the dealer experience is so bad that it sours me on the notion of another Jeep. It isn't actually the reliability issues per se. If when I had issues I showed up, simply gotten a loaner, and got the car returned several days later with problems fixed then I would be happy. It doesn't even have to be a particularly amazing loaner. They could get a mid-range option like the Cherokee and people will be thrilled. No one is saying they have to have a fleet of JGC Summits or SRTs on standby.
Purchase the Mopar Lifetime Maximum Care Service wrap extended service plan and loaner problem is solved.
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  #15  
Old 08-26-2014, 02:20 PM
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Re: WK 2 is a little scary with all the problems especially SRT

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Purchase the Mopar Lifetime Maximum Care Service wrap extended service plan and loaner problem is solved.
That's what I did, and still spent considerably less than what a Mercedes would have cost me. As I have said, I bought mine in April of '13, and no problems. I test drove Mercedes vehicles at the time, and liked the Overland more than those.
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  #16  
Old 08-26-2014, 02:22 PM
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Re: WK 2 is a little scary with all the problems especially SRT

As has been stated before:

(1) Jeep needs to continue to tightened up on build quality as they have winning products. I have been very satisfied with all seven of my Jeeps throughout the years but recognize that there have been issues with others esp. early build 2014's which were launched perhaps a bit too soon.

(2) Jeep needs to very seriously get their dealership network shaped up. It is the weak link no doubt about it. The key is to find a good servicing dealership and stick to them...if you encountered a bad one, don't go back to that one if possible.

I would not hesitate in the slightest to buy a Jeep.
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  #17  
Old 08-26-2014, 03:09 PM
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Re: WK 2 is a little scary with all the problems especially SRT

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Purchase the Mopar Lifetime Maximum Care Service wrap extended service plan and loaner problem is solved.
Have it and it absolutely does NOT solve the problem. Last time my Jeep was towed in it became a total fiasco that cost hours of dealing with car rental agencies. Many were sold out, Chrysler apparently insists that you have a Chrysler for a rental, that wasn't possible so I only got $20 reimbursed. Then the car rental company didn't want to drive me back and they wanted to close early, blah blah blah. At the end of the day, I ended up being responsible for $45 of the rental and worse, spent a bunch of time and energy during a work day, missing a bunch of important conference calls yet being more tired. Had I been 5 minutes later, the car rental place would have told me what to do with myself and I would have had to figure out how to get home, not that Jeep would pay for the cab.

My point here is that car rental reimbursement is not remotely the same thing as just having loaners ready. The experience should have been as follows: I drop off my dead Jeep, I pick up my loaner, I return when the Jeep is fixed. Instead it was a horrible experience. Another time I attempted to get a car rental the car rental agency took over an hour to actually arrive, just to pick me up to take me back to the rental agency. Then the dealership said they can get the repairs done in 3 hours total so I said screw it and waited. But again, a work day I was dealing with Jeep crap instead of dropping off my car, getting a loaner and picking up my car on my way back. And my boss, who loves BMWs, immediately asks upon my returning: "were they out of loaners or something?"
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  #18  
Old 08-26-2014, 03:24 PM
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Re: WK 2 is a little scary with all the problems especially SRT

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Originally Posted by devilsadvocate View Post
Have it and it absolutely does NOT solve the problem. Last time my Jeep was towed in it became a total fiasco that cost hours of dealing with car rental agencies. Many were sold out, Chrysler apparently insists that you have a Chrysler for a rental, that wasn't possible so I only got $20 reimbursed. Then the car rental company didn't want to drive me back and they wanted to close early, blah blah blah.
??? Chrysler doesn't give a rat whether you rent a Chrysler or not.
They really don't even give a rat what rental company your dealer sets you
up with. I've had non-Mopar rentals from Hertz or Enterprise when leaving it all day--as both of them are close and apparently value the dealers business enough to pick up and drop off right at the dealer.

You may have a different experience depending on how much your particular dealer wants to sell you another vehicle as opposed to gouging every last penny out of you for nothing. And possibly your rental companies are a tad too fat and complacent.
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  #19  
Old 08-26-2014, 03:29 PM
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Re: WK 2 is a little scary with all the problems especially SRT

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Originally Posted by devilsadvocate View Post
Have it and it absolutely does NOT solve the problem.
My point here is that car rental reimbursement is not remotely the same thing as just having loaners ready.
This all depends on your dealer. Sorry yours sucks. I took my Jeep in for an oil change and a software recall (N58), and my dealer put me in a brand new Durango (less than 50 miles on the odo), covered by my MaxCare contract. He told me it was mine until my Jeep was ready.
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  #20  
Old 08-26-2014, 03:30 PM
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Re: WK 2 is a little scary with all the problems especially SRT

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Chrysler did deal with dealers a bit ago.
Unfortunately, they killed the franchise of many dealers who weren't selling as many vehicles.

Dunno about your area, but in two I've lived in, the dealers whose franchises were cut were "jeep people" who had very good service departments and were willing to tell customers that some 3rd party parts and add-ons were better than the ones from Mopar. They actually seemed to care about owners as opposed to just shoveling off the new vehicles onto buyers as fast as possible.

There are still some good ones...
True, but this was more cost reduction related and while some good dealers got the axe, some bad ones did as well. What they should do is either get an outside source to take Chrysler vehicles in for service at dealers and have them go through an evaluation to see how the dealers overall are performing since they aren't listening to their customers feedback. As much market share they continue to gain, the dealer service will become an issue they can no longer ignore and it will end up hurting them in the long run.
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  #21  
Old 08-26-2014, 03:47 PM
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Re: WK 2 is a little scary with all the problems especially SRT

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??? Chrysler doesn't give a rat whether you rent a Chrysler or not.
They really don't even give a rat what rental company your dealer sets you
up with. I've had non-Mopar rentals from Hertz or Enterprise when leaving it all day--as both of them are close and apparently value the dealers business enough to pick up and drop off right at the dealer.

You may have a different experience depending on how much your particular dealer wants to sell you another vehicle as opposed to gouging every last penny out of you for nothing. And possibly your rental companies are a tad too fat and complacent.
Figures that the dealer screwed me. It wasn't even the same dealer for each of my stories. But even if I were to accept that there exist some good dealers around, I so far haven't experienced this and can't say that I feel it is reasonable to expect me to try a bunch of dealers driving various lengths of time to find what should be totally normal service. And as to the fact that car rental agencies suck, that's the manufacturer's problem if they decide customers need to rent cars instead of picking up loaners. Basically, it shouldn't be like this. People who buy cheaper cars (including freakin' Toyotas) can get loaners.

Combined with mediocre reliability, I can't keep taking time off of work to deal with car issues. It is enough that next time I have a real incentive to get that Mercedes instead.
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  #22  
Old 08-26-2014, 04:41 PM
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Re: WK 2 is a little scary with all the problems especially SRT

Why are Jeep dealerships so cheap on the loaners?



I've never had an issue getting a loaner for any other brand car I've owned.



Oh since I'm posting in Jeep issue thread...

My transmission is still downshifting hard into 1st gear coming to a complete stop from a crawl...as if it's hanging in 2nd gear too long.

Take that Dave!
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  #23  
Old 08-26-2014, 05:00 PM
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Re: WK 2 is a little scary with all the problems especially SRT

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Why are Jeep dealerships so cheap on the loaners?



I've never had an issue getting a loaner for any other brand car I've owned.



Oh since I'm posting in Jeep issue thread...

My transmission is still downshifting hard into 1st gear coming to a complete stop from a crawl...as if it's hanging in 2nd gear too long.

Take that Dave!
It is bizarre. If they said "pay $20 out of pocket to take a loaner instead of bothering with the car rental company" I would have done it and been much happier. It isn't the money, it is the time and pain and suffering that comes with dealing with rentals.
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  #24  
Old 08-26-2014, 05:28 PM
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Re: WK 2 is a little scary with all the problems especially SRT

I believe there is a requirement that the rental/loaner cars be FCA cars in order to be reimbursed. This is consistent with what the dealer told me and what Enterprise told me the last two times I got loaners (totaling more than three weeks I might add). I got a 300C with the Hemi the first time and a loaded Durango the second time.

When I've needed a loaner from my local Chevy dealer, they and the Hertz counter said they have to put me in a GM car - otherwise no reimbursement. I've had the pleasure of driving several Aveos and Sonics as a result.
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