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Old 07-17-2010, 07:19 PM
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Wtf?

We are supposed to get the first 2011 Grand Cherokee LTD 4x4 Hemi in the State of New Mexico, just heard from the factory rep that our unit is embargoed at the railhead in Santa Rosa, New Mexico waiting for an inspector from Detroit to fly out and physically inspect it.
He says it has to do with quality control. we asked why it is not inspected before it leaves Detroit.
This make us nervous and we are about to cancel our order, just thought everyone should know.
Old Willy
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Old 07-17-2010, 07:27 PM
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Re: Wtf?

that dont sound good at all
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Old 07-17-2010, 07:39 PM
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Re: Wtf?

I know, we are wondering if this another iphone deal?
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Old 07-17-2010, 09:27 PM
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Re: Wtf?

haha on the iphone deal

hope it works out
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Old 07-17-2010, 10:00 PM
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Re: Wtf?

maybe it was damaged on the train?
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Old 07-17-2010, 10:14 PM
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Re: Wtf?

The more Qc checks the better
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Old 07-17-2010, 10:14 PM
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Re: Wtf?

On wk2jeeps.com under the "Vin Decoding and Build Sheets" some codes are listed for damaged in shipment, and rail related transport. When I spoke to customer service again today about my order (they must be getting to hate me by now) she said they are inspected before leaving the Jefferson North plant. So not sure why they are waiting on being re-inspected out there.
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Old 07-18-2010, 08:08 AM
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Re: Wtf?

how would I contact customer service to find out if it was damaged in transit?
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Old 07-18-2010, 10:47 AM
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Re: Wtf?

You gotta call 800-992-1997, at some point say "Grand Cherokee" to the voice prompt for the 2011 model and that will get you customer service. They ask you first and last name and zip code first thing. Tell them you want to track your order and give them the VON. The first couple times I called they could not find it in their system but said it takes 7-10 days for it to appear. Actually showed up within 5 days and they were then able to give me a VIN and tell me what status it was in.
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Old 07-18-2010, 01:06 PM
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Re: Wtf?

thnks will call on Monday
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Old 07-18-2010, 05:57 PM
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Re: Wtf?

hope it works out for ya....be sure to post plenty of pics when you receive it
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Old 07-18-2010, 07:59 PM
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Re: Wtf?

^^ What he said
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