Originally Posted by rjbradner
YES!!! My wife unloaded some flowers in the back, closed the Tailgate Lift as she has done on our last 3 Grand Cherokees...MANUALLY.
She then drove around to the front attached garage and pulled in slowly and carefully. Somehow the Liftgate was UP, NO WARNING INDICATORS and the liftgate auto down did NOT work. The back window shattered into thousands of shards when the liftgate came in contact with the house/garage door.
We have owned 4 Jeeps: the Cherokee Chief in 1984, Grand Cherokees 1994, 2004 and 2014. The Liftgate on the new one FAILED to latch with Manual Operation and NmjO Warning Indicator Sounded.
We LOVE the rest of the car. Right now, we are looking at $900 to repair the glass and perhaps some issues with the rear windshield wiper.
Depending upon how the Dealer responds, we may or may not get our attorney involved. Hopefully, they will own up to this issue and make it right.
If the dealer/Jeep doesn't agree to fix it, thinking your wife maybe left it open, save yourself a headache. Let you insurance company pay for the glass, and they can attempt to recover from Chrysler.
It is a tough call, because it could be that your wife didn't close it far enough, or should have verified that it had actually engaged.
I'm not saying this is what happened, but you pay your insurance to cover your loss. Why not let them get involved?