I purchased my 2014 Jeep GC six months ago and was very pleased with my purchase. I purchased it for my wife to use when she had to do errands with my newborn son. Flash forward 6 months, my wife calls me and tells me that car is driving erratically and will not go in reverse. I told her to call our tow service and have it towed to the dealership. Mind you the car has less than 4,000 miles on it.
I was very upset since the whole reason I purchased a new car was for peace of mind. My wife and baby had to wait 2 hours at the supermarket for her sister to pick them up and take them home.
That same day, three hours went by with no phone call informing us the Jeep had arrived at the dealership. We decided to call and found out the car was there. The service person then told us that it was late in the day, around 3pm and that the Jeep would not be looked at until the following day. We then asked about a rental car for use during the time the Jeep was in service. We were given a Chrysler 200 as a rental with a $50 deposit. The car was much smaller, but I figured it would do. He then informed us the transmission might need to be replaced. This came as surprise to me since I have never in 10+ new car purchases had a new car require a transmission replacement at less than 4,000 miles.
On the third day, there was no update call from the dealership. At 5pm on the fourth day the service person left me message saying to call him back and that he would be in until 6pm. I didn't listen to the message until 6:30 so there was no communication on the fourth day.
Come today, I got to speak to the service person at Central Florida Chrysler Dodge Jeep. He told me the Jeep definitely needed a transmission replacement since there was metal when took a look at the transmission pan, and as per Chrysler guidelines that would require a complete replacement. I then asked when the work would be completed, he said the transmission were not readily available and would be in by Friday of next week. I then asked if the would provide a rental for the duration of repair to which he replied "we only cover 5 days".
I told him it was not my fault they sold me a faulty product and they didn't have parts readily available to fix it. Having a transmission replace this early on is a pretty big deal as is, but to not cover a rental on a new car purchase for a manufacturing defect, we'll that's not standing by your product and it's horrible customer service.
He proceeded to give me the corporate customer service number at my request and told me the rental extension was out of his hands. I called the number and the lady on the phone said she would do her best to get the rental extended, but would not be able to see if it is approved until Monday.
Needless to say, I am not happy with the overall ownership experience with Jeep. I wish they would have issued a recall since it is a pretty well known issue with the 6 cylinder models' 8 speed transmission. Had they issued one, my transmission might have been able to be fixed before it needed to be replaced. The service person told me they were getting 60+ transmissions from the manufacturer in order to handle all the issues in this region.