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Old 12-19-2016, 10:22 AM
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2017 SRT Grand Cherokee THUNPING NOISE

Just bought the 2017 SRT Grand Cherokee. I have now over 2000 miles on it. When I let off the accelerator and when it down shifts I hear a thumping noise (one thump only)... this has happened since I drove it off the lot (only had 10 miles on it) It does it 90% of the time, it does not matter if I’m driving city or highway… I have never had it to happen during acceleration and it does not matter the mode (auto sport custom). At the dealership one person say somethings wrong and another says it normal... Does anybody know what's up with the thumping???

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Old 01-17-2017, 03:26 PM
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Re: 2017 SRT Grand Cherokee THUNPING NOISE

Well it’s been one month since I posted this request about the thumping noise and I see nobody with jeep/dodge has commented about it… That just proves that they could care less about your problem all they are interested in is taking your money and selling you a piece of crap… I know because I ordered this jeep new and I believe that when you do that dodge just throws the car together because they know its sold…And BTW I did buy the SRT Jeep Cherokee straight out (big mistake)… I would like to say inclosing that I have stopped the noise and dodge can go bankrupt before I will tell them anything about it... #SRT #JEEPCHEROKEE
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Old 01-17-2017, 04:33 PM
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Re: 2017 SRT Grand Cherokee THUNPING NOISE

Thanks for helping out others who may have the same problem.
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Old 01-17-2017, 05:08 PM
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Re: 2017 SRT Grand Cherokee THUNPING NOISE

Don't believe they are all like that or that all dealers don't care. Find one that does. Have you started a case with FCA? Have you asked which dealership in your area has an SRT specialist? Some autos have issues, that's why we have lemon laws. Unfortunately you got a dud and now you're going to have to put up a fuss to get some help.

Also, ordering a car does mean your going to get a POS. There's a lot of good people who care about what they're producing, but mistakes happen and sometimes faulty parts make it through QC.


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Old 01-18-2017, 03:30 PM
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Re: 2017 SRT Grand Cherokee THUNPING NOISE

Agreed. You're over reacting. Don't let one privately owned dealer ruin your image of FCA. I don't even know if their is FCA reps on this forum, if you're relying on that rather than going to the dealer and being persistent to get your problems fixed I don't know what else to say.
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