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Old 11-18-2014, 09:17 PM
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Experience with Lemon Law

I bought a brand new 2014 Jeep Cherokee that has been to the service department 4 times (over 30 days) now for the same problem - long crank no start / long crank no start. They replaced several components and had a Chrysler technician check the car and they always think they resolved the issue but the day i pick up the same problem happens. I contacted Chrysler Customer Support since the beginning and that have been working with my dealership service department.
At this point i am tired of taking the car for service and not getting the problem resolved. So i am afraid I got a lemon. Any of you guys had any experience with Chrysler replacing a lemon? Do i need to get a lawyer? Or better just talk to them about it?


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Old 11-19-2014, 02:42 AM
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Re: Experience with Lemon Law

It depends on the state you live in. Make sure you have all the documentation. In NY state it's pretty simple. I had to use the lemon law as more of a threat. I had a used car lose a tranny after 3 days. Unfortunately I had driven across Ontario, Canada, from, NY and found myself stuck in Flunt, MI. The bill was paid but they didn't want to cover the 17 days of rental car. Eventually we worked this out in shop trade, to avoid small claims court, but seriously every time I took the car in, something else broke the next week. You might want to look at Legalzoom.com. They usually have much of the paperwork that can be filled out and filed with the state for a low price. Usually the dealer, will make things right, though we have terrible Jeep dealers in Western NY. I bought used from a ford dealer. Still many auto manufacturers have been overloaded with recalls and Chrysler is on the better side of this with Ford just getting hit today. Chevy still isn't selling the Cruze here. Toyota is also reeling. If you have access to a local law school, there are often people that can help,pro bono, if you are patient,Mohave the time. Have you tried a different JEEP dealer, or going to Dodge. If it's an engine issue, which it very much sounds like it is, electronic ignition, then all the dealers have the abilities and we all know service at dealerships can be like night and day. Also call a local consumer advocate. Search on line. Their is a lot of information to get things started.
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Old 11-19-2014, 04:31 AM
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Re: Experience with Lemon Law

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Originally Posted by champagneinhand View Post
It depends on the state you live in. Make sure you have all the documentation. In NY state it's pretty simple. I had to use the lemon law as more of a threat. I had a used car lose a tranny after 3 days. Unfortunately I had driven across Ontario, Canada, from, NY and found myself stuck in Flunt, MI. The bill was paid but they didn't want to cover the 17 days of rental car. Eventually we worked this out in shop trade, to avoid small claims court, but seriously every time I took the car in, something else broke the next week. You might want to look at Legalzoom.com. They usually have much of the paperwork that can be filled out and filed with the state for a low price. Usually the dealer, will make things right, though we have terrible Jeep dealers in Western NY. I bought used from a ford dealer. Still many auto manufacturers have been overloaded with recalls and Chrysler is on the better side of this with Ford just getting hit today. Chevy still isn't selling the Cruze here. Toyota is also reeling. If you have access to a local law school, there are often people that can help,pro bono, if you are patient,Mohave the time. Have you tried a different JEEP dealer, or going to Dodge. If it's an engine issue, which it very much sounds like it is, electronic ignition, then all the dealers have the abilities and we all know service at dealerships can be like night and day. Also call a local consumer advocate. Search on line. Their is a lot of information to get things started.

Thank you! I live in CT. I already did my homework and I should be eligible for Lemon Law. However I would prefer to work it out with Chrysler/Dealer instead of going through all the paper work. Looks like you were able to do that. I will try that route and see how it goes. Thanks you!


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Old 11-19-2014, 03:40 PM
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Re: Experience with Lemon Law

I contacted Chrysler and they will review my case and give me an answer in 5-7 days. I asked for either a car replacement or money back. Car has been in service for 31 days in 4 visits for the same problem. Wish me luck!


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Old 11-24-2014, 02:38 PM
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Re: Experience with Lemon Law

Well my friend I think we have almost same problems but my car start .. But the transmission jumps from 1 to 3 and you hear a Big Bang coming from the engine .. I have 90 days with my car and visit the dealer 11 times ..they did the. flash and replace parts and Chrysler technicians check it .. The diagnostic was that the 4x4 has problems . The part was order and I still waiting.. My car is only 600 miles used..and Check this out this the new one. Wile on drive is telling me that is not on park .. And stays there for about 3-5 minutes..ImageUploadedByJeepGarage1416861506.911890.jpg


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Old 11-24-2014, 02:41 PM
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Re: Experience with Lemon Law

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Originally Posted by wkrichard View Post
Well my friend I think we have almost same problems but my car start .. But the transmission jumps from 1 to 3 and you hear a Big Bang coming from the engine .. I have 90 days with my car and visit the dealer 11 times ..they did the. flash and replace parts and Chrysler technicians check it .. The diagnostic was that the 4x4 has problems . The part was order and I still waiting.. My car is only 600 miles used..and Check this out this the new one. Wile on drive is telling me that is not on park .. And stays there for about 3-5 minutes..Attachment 49422


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Sorry to hear that. I am still waiting. Lets see what happens. Quite frustrating


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Old 02-11-2015, 08:13 PM
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Re: Experience with Lemon Law

Finally picked up the new car today.


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Old 02-12-2015, 12:26 PM
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Finally picked up the new car today.

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Good luck..well about mine the dealer replace the main computer and after that no issues..
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