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  #1  
Old 09-21-2016, 04:16 PM
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Unhappy USB in Console Stopped Working

I've had my Grand Cherokee for 2 years and have always played music from a USB card in the USB port located between the dash and the gear shift. It stopped working today and just shows CONNECT DEVICE when I press USB. When trying to change source by voice command, it says the device is not available. I've tried removing and reinserting the card and nothing happens.

Has anyone else had this issue? How was it resolved?

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Old 09-30-2016, 09:34 PM
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Re: USB in Console Stopped Working

Coincidently, I'm having the exact problem with my heretofore problem free 2014 GC Ltd. like yours I plug in the USB cord from my I Phone into the USB port, and what previously worked before, does not work and charges only. The dealer said to use the AUX port instead ! ( then, why did it work previously ?)
I'll call a few other dealers tomorrow and let you know what happens.
I'll bet however, the more knowledgable Jeep Forum members will know exactly the problem and solution.
Jim
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Old 10-01-2016, 12:49 AM
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Re: USB in Console Stopped Working

Try to reboot the radio. Hold Mute and Browse for 5 seconds.
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Old 10-01-2016, 07:20 PM
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Re: USB in Console Stopped Working

I tried the reboot, but my radio doesn't allow it. I called another dealer and they confirmed your solution . They'll reboot it Monday.
I'll keep you posted. Thanks for your excellent advice.


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Old 10-01-2016, 07:42 PM
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Re: USB in Console Stopped Working

Annoyed that I couldn't reboot my 2014 GC Ltd radio (4AN), I went back to my GC with Jeep Garage on my I Pad in hand and re read soft reboot. Before I did anything, I again tried playing my I Phone 6S through the USB port ... and it worked perfectly !
The only difference is that I updated my Apple software ( to 10.0.2 ) [ although that shouldn't make a difference... should it?
Anyhow, it works now. I'll keep you posted .


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Old 10-01-2016, 07:43 PM
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Re: USB in Console Stopped Working

It's not a new issue. I Googled it and there are numerous responses.


https://www.google.com/search?q=JEEP...oe=&gws_rd=ssl


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Old 10-03-2016, 08:46 AM
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Re: USB in Console Stopped Working

Quote:
Originally Posted by RobEdborg View Post
I've had my Grand Cherokee for 2 years and have always played music from a USB card in the USB port located between the dash and the gear shift. It stopped working today and just shows CONNECT DEVICE when I press USB. When trying to change source by voice command, it says the device is not available. I've tried removing and reinserting the card and nothing happens.

Has anyone else had this issue? How was it resolved?
Hi RobEdborg,

You can enter your VIN here to see if there are any software updates for your Uconnect system: https://www.driveuconnect.com/software-update/. Your local dealership can provide further diagnosis if needed. Let me know if you have any additional questions!

Andrea
Jeep Social Care Specialist
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Old 10-03-2016, 09:20 AM
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Re: USB in Console Stopped Working

Thanks for your help resolving my USB problem
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