Just wanted to post an email I got from Jeep today. I had sent them an inquiry as to why it appeared I was being charged twice for the premium soft top with the black bear package. never expected they would get back to me let alone this response. nice to see they care enough to do the rite thing. chalk one up for the little guy! my email to them is at the bottom.
From: Reply_By_Link_Only <Reply_By_Link_Only@chrysler.com
Sent: Friday, September 18, 2015 4:06 PM
Subject: Re: Chrysler Group LLC Customer Assistance (KMM9351920V5530L0KM)
Thank you for your patience.
I have received a response from Jeep Product Management. The factory order system has been updated
to reflect the correct pricing on the Dual Top Group (AEM) for the 2016 Jeep Wrangler Sport Black Bear.
This is the reply from the manager of Jeep Products:
The error has been corrected and updated code guides went out Tuesday.
Mr. Rowe's vehicle VIN - 1C4AJWAG1GL102156 received the corrected $1,785 pricing so he should be all
set. I verified on the invoice it was correct.
Jeep Product Marketing
Manager ? Jeep Programs and Customer Integration
Your new vehicle factory order is currently built and released but not shipped. It may have been on hold
pending this pricing correction and has a tentatively scheduled shipping window of September 19-25,
Please feel free to contact us again in 5-7 business days and we will provide an update as to the status of
your new vehicle factory order.
You are always welcome to reply to this email and we will respond back to you as promptly as we can. If
you prefer, you can also call us directly with your questions at the Jeep Product Information Center by
Thank you again for your patience and thank you for choosing Jeep, Robert. Have a great weekend!
Jeep Product Information Center
NOTE: Please do not use the 'Reply' function of your email. If you wish to respond, please use the REPLY
LINK shown below.
Previous Reply Follows:
Congratulations on your 2016 Jeep vehicle order.
VIN - 1C4AJWAG1GL102156
I have double checked the code guides and factory order system and
compared it to your analysis. I am going to escalate your question to
the Product Management Group for further consideration and verification
of the pricing for the Dual Top Group within the system.
I will email you again when I receive a response from our Product Group
and I will provide you with their answer.
You are always welcome to reply to this email and we will respond back
to you as promptly as we can. If you prefer, you can also call us
directly with your questions at the Jeep Product Information Center by
Thank you for choosing Jeep, Robert. Have a great day!
Jeep Product Information Center
NOTE: Please do not use the 'Reply' function of your email. If you wish
to respond, please use the REPLY LINK shown below.
Original Message Follows:
US Customer Service - Jeep Brand Site
Dual top option
Can somebody please get me an answer or explain the following situation
me. I have ordered a 2016 jeep Wrangler Black Bear Edition. I ordered
Dual Top option and it shows $2185. when you order the dual top it
the standard soft top and adds the premium soft top. when you add the
bear package it includes the premium top. so by adding the BB package
the dual top package I feel like I am paying for the premium soft top
twice. a good example of what I am trying to explain is- if you order
wrangler rubicon and add the Hard Rock package it includes the premium
top. when you then add the dual top option it is only $1785. they have
deducted for the premium top on that model because the premium top is
included in the Hard Rock package and they are not charging you twice
it. In short I should only have to pay $1785 for the dual top with the
black bear package. I called customer care yesterday and they could not
answer my question. My dealer cannot answer the question as well. but
all agree that it should not be $2185 with the Black Bear package.
you please pass this inquiry along to someone who could get me an
explanation. My Wrangler has been built but not shipped yet. I would
to get an explanation before I pay for it. the last 8 on my VIN are
GL102156 thank you very much Robert Rowe