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  #1  
Old 05-16-2016, 06:58 PM
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Denial of Warranty Coverage

Last year a friend took his 2015 Rubicon Unlimited camping in a national park. No hard off-roading or rock climbing. It is still under manufacturers warranty.

The air conditioning has stopped working and only blows hot air. A local Jeep in the Orlando, Florida, dealer is claiming it is due excessive to dirt in the engine compartment and refusing to cover the repair under warranty (which is coming out to about $3,000).

He called FCA and got nowhere. Should he try a different dealer? Are the maintenance systems linked where if he takes it elsewhere they will see that the previous dealership denied it?

Thanks in advance.

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  #2  
Old 05-16-2016, 07:10 PM
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Re: Denial of Warranty Coverage

If it's under warranty I would try another dealer and not mention the trip to the national park initially. Keep it simple and just have it diagnosed as an air conditioning issue. If it's blowing hot air then the issue should be easily corrected and paid for via the warranty.
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Old 05-24-2016, 11:27 AM
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Re: Denial of Warranty Coverage

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Originally Posted by Sleestak View Post
He called FCA and got nowhere. Should he try a different dealer? Are the maintenance systems linked where if he takes it elsewhere they will see that the previous dealership denied it?
If they voided your warranty, it will show up as such at any/all dealerships.

Manufacturers can totally and completely void warranties if there is any sign of abuse. Abuse has been defined as being activities like racing and off-roading. Yea, I know, aren't Jeeps suppose to go off-roading? Well, there is no Jeep exception in this federal law.

If this dealer determined that the excessive dirt is evidence of abuse (off-roading), and FCA agreed, there isn't anything you can do, unfortunately.
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Old 05-24-2016, 08:59 PM
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Re: Denial of Warranty Coverage

I have seen simulator things happen to people over the years with different dealerships doing the same type of things because a jeep had been off-road. All I can say is do the jeep community a favor and broadcast all over the Internet on every jeep website this dealerships name so the rest of us know who they are.
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Old 05-24-2016, 11:11 PM
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Re: Denial of Warranty Coverage

First try another dealer.

Then this:
If my warranty was cancelled because I used it they way they show Jeeps being used in their advertisements, and on their TV commercials, and describe how to do in the owners manual, I would be suing their asses off and have plenty of evidence to show the Judge how they encourage you to go off roading and then cancelled your warranty for using it for what it was built for. They're hypocrites. False advertising is false advertising.
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Old 05-25-2016, 08:02 AM
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Re: Denial of Warranty Coverage

This is crazy. Why didn't jeep put a baffle on the air-con components. Its a Rubicon!! I see a class action coming.
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Old 05-25-2016, 08:25 AM
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Re: Denial of Warranty Coverage

I went wheeling in Big Bear CA many years ago. Lots of loose dirt, 2 months later I turned my air on and got a mouth full of dirt, it was hilarious!

Fact is if you go wheeling in loose dirt it gets everywhere. If you wheel in mud it does too.

The only place your air conditioner is safe is at the mall. Jeep knows that, and they know probably 25-50% modify there jeeps with lifts and suspension parts.

It is rare to hear of them denying warranty, but, make sure you use a Jeep friendly (Jeep dealer) there is a difference.

I have also heard once they flag you, you are screwed. There is a huge write up on wrangler forum of one of the senior guys going through this, you should look for that for pointers and results.

Good luck
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Old 05-26-2016, 06:01 AM
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Re: Denial of Warranty Coverage

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Originally Posted by Governor View Post
First try another dealer.

Then this:
If my warranty was cancelled because I used it they way they show Jeeps being used in their advertisements, and on their TV commercials, and describe how to do in the owners manual, I would be suing their asses off and have plenty of evidence to show the Judge how they encourage you to go off roading and then cancelled your warranty for using it for what it was built for. They're hypocrites. False advertising is false advertising.
You'll fail, just as the thousands before you have tried and failed. The law is pretty clear, and the courts pretty consistent in its enforcement.


Also, don't get confused by non-Jeep commercials, that happen to feature a Jeep, like the current TrueCar commercial with a mod'ed Wrangler (Rubicon?).

"Insanity: doing the same thing over and over again and expecting different results"
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Old 05-26-2016, 11:07 AM
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Re: Denial of Warranty Coverage

When I purchased mine, I bought the extended warranty for a couple thousand. My rig was in for a few issues the first few years that got resolved no questioned asked. Mine was modded from the beginning, wheeled, and my dealership always took care of me.

When I moved a couple hours away, I ended up going to a different dealership for a rattle issue in the rear swing gate/door area that drove me nuts. This was my mistake, as this dealership was 1 month from closing its doors and everyone there would be loosing their jobs. They spend 4 hours trying to diagnose the problem but couldn't find what it was this go around. When I went to dealership mid afternoon inquiring, they said they cannot find where the squeak was coming from and then attempted to charge me for their hourly rate.

First of all I said, their work is not done until it's located and repaired. Then I refused to pay for their failed attempt to locate an issue with a warranty covered vehicle. Engaged in heated argument with the service manager, and he eventually agreed to not charge me, threw me the keys and said leave.

When I left and drove the couple hours back to my original dealership for them to diagnose and repair issue, they said my jeep was flagged and the warranty was now voided for everything except drivetrain. They said the other dealership flagged it and there wasn't anything that could be done at dealership level to reverse it. You could say I was more than pissed off. Luckily my dealership continued to work and resolve the issue for me no charge, but from that point on I was screwed. It ended up being an adjustment in the gate latch. Dealerships can and will flag your vehicle.

I have heard of people with similar experiences like this that took it all the way up to manufacturer and had it reversed, but this was after a lengthy fight. Also they were in the US. Since I was in Canada, I didn't attempt to resolve/fight it, as I believed for my application it would have been too much of my own time to fight. I just can't believe that they can do this without any proof. My rig is modded, but the issue I had was a OEM failure and nothing to do with mods.

Good luck, hopefully the dealership didn't do the same. Specially for a clear example of a OEM issue. The dealership also has to prove that off-roading or any modifications is the cause for the failure. Until they can directly relate it as the only reason for failure they should be covering it.


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Old 05-26-2016, 01:46 PM
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Re: Denial of Warranty Coverage

Quote:
Originally Posted by WaltA View Post
You'll fail, just as the thousands before you have tried and failed. The law is pretty clear, and the courts pretty consistent in its enforcement.


Also, don't get confused by non-Jeep commercials, that happen to feature a Jeep, like the current TrueCar commercial with a mod'ed Wrangler (Rubicon?).

"Insanity: doing the same thing over and over again and expecting different results"
1) I don't fail.
2) Insanity could very well be a contributing factor to my perfect record.
3)
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