Re: New Wrangler soft top leaks around the driver's side door
Although I agree somewhat with Walt in spirit here, Jeep most certainly isn't going to admit that their tops (soft & hard) "might" leak as some sort of trade-off for owning a convertible.
They are designed to keep all of the elements out; if yours isn't, then something is malfunctioning to some degree, whether it's a weatherstrip issue, door alignment issue, or otherwise. Saying the soft top isn't supposed to keep all of the rain out is a knee-jerk response because we hear about so many of them leaking -- it becomes accepted as a necessary evil, or "no big deal."
Finding and fixing leaks aren't always as easy as a quick trip to the dealer. A lot of the time, the service person working on it doesn't have all that much experience in the matter, and solving the problem can be elusive.
So to answer your questions: yes, this is a very common issue with Wranglers. Sometimes a minor adjustment does the trick, sometimes several trips with part replacements are required. And, yes, in extreme cases, FCA has bought back leaky Wranglers that refuse to batten down.