Re: Someone w/ a 2015 Please help!
This is a tough problem for the manufacturer--they provide training and materials but service depts are all run by the individual franchise dealers, and the manufacturer really can't tell the dealer how to run its business, except at the "edges" where there's a real, documented, longstanding pattern of failing to uphold the franchise agreement.
And, unless you have a good manager, you won't have good techs, and you'll end up with what OP found--a tech trying to get out of having to do any work, but still booking his .7 hours or whatever is reimbursed as standard by manufacturer for warranty diagnosis. Why don't they come at it initially as "how do I help my customer?" Well, that's a real issue in so many cases, from Starbucks to Sears.
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