Someone w/ a 2015 Please help! - Jeep Garage - Jeep Forum

Go Back   Jeep Garage - Jeep Forum > Jeep Platform Discussion > Wrangler-YJ, TJ & JK

Join Jeep Garage Today
Reply
 
Thread Tools Display Modes
 
  #1  
Old 04-11-2015, 08:04 PM
Member
My Jeep: 2005 5.7L WK
 
Join Date: Apr 2012
Location: Long Island
Posts: 127
Thanks: 0
Thanked 3 Times in 3 Posts
Rep Power: 2057
chaase68 has a reputation beyond reputechaase68 has a reputation beyond reputechaase68 has a reputation beyond reputechaase68 has a reputation beyond reputechaase68 has a reputation beyond reputechaase68 has a reputation beyond repute
Someone w/ a 2015 Please help!

So I purchased a brand new 2015 Jeep Wrangler Willys Wheeler in October and within a few months and minimal use the usb port inside the center console fell through into my dash. I figured this wouldn't be a problem the next time I have to go to the dealer I will ask them to fix it. Well I got a recall notice and brought it in to get fixed and asked them to fix the USB.

As per usual they are saying that its not covered and was tampered with because there is a piece of electrical tape on the back of the plug and apparently according to there mechanics thats not factory. After doing some research it seems like this might be the first year they have it mounted inside the center console and not just like a loose wire through a grommet. So I am asking anyone who would do me a huge favor and just pop open the piece of plastic in the center of there center console, you can use a screw driver and it will just pop up to see if there's has tape around the usb connection and could send me a picture. This way I can go to the dealer and make them do the same thing!!! Would really appreciate it!!!

Reply With Quote
Sponsored Links
Advertisement
 
  #2  
Old 04-13-2015, 02:05 PM
Member
 
Join Date: Apr 2015
Posts: 21
Thanks: 2
Thanked 1 Time in 1 Post
Rep Power: 744
doldi is on a distinguished road
Re: Someone w/ a 2015 Please help!

Quote:
Originally Posted by chaase68 View Post

As per usual they are saying that its not covered and was tampered with because there is a piece of electrical tape on the back of the plug and apparently according to there mechanics thats not factory.

So electrical tape that they can not prove was not there prior voided your warranty? That smells very bad.
Reply With Quote
  #3  
Old 04-13-2015, 04:59 PM
Member
My Jeep: 2015 3.6L JK
 
Join Date: May 2014
Location: TEXAS!
Posts: 48
Thanks: 2
Thanked 6 Times in 6 Posts
Rep Power: 1099
ktulu is on a distinguished road
Re: Someone w/ a 2015 Please help!

I'd get in touch with Chrysler, I'm sure they'll allow it. And find a new dealer who would fight for you!
Reply With Quote
  #4  
Old 04-13-2015, 05:26 PM
Premium Member
My Jeep: 2011 5.7L WK2
 
Join Date: Jan 2011
Location: Miami
Posts: 34
Thanks: 0
Thanked 0 Times in 0 Posts
Rep Power: 2287
CortC is on a distinguished road
Re: Someone w/ a 2015 Please help!

Many times I have found electrical tape or even masking tape on the factory wiring harnesses on brand new cars... That Tech is a complete idiot as well as the service manager...
__________________
2011 Jeep Grand Cherokee Overland 4x4 5.7L, Black / Saddle, AWACC, DVD Entertainment, Mopar Pedal Covers, Slush Mats & Cargo Mat...
Reply With Quote
  #5  
Old 04-14-2015, 08:46 AM
WaltA's Avatar
Senior Member
My Jeep: 2014 3.6L JK
 
Join Date: Apr 2014
Posts: 1,523
Thanks: 53
Thanked 364 Times in 274 Posts
Rep Power: 2640
WaltA has a reputation beyond reputeWaltA has a reputation beyond reputeWaltA has a reputation beyond repute
Garage
Re: Someone w/ a 2015 Please help!

Quote:
Originally Posted by chaase68 View Post
So I am asking anyone who would do me a huge favor and just pop open the piece of plastic in the center of there center console, you can use a screw driver and it will just pop up to see if there's has tape around the usb connection and could send me a picture. This way I can go to the dealer and make them do the same thing!!! Would really appreciate it!!!
I would bring a screwdriver with me, and just pop open that piece on the Wrangler in their showroom. If they say anything, just bluntly ask them to please get the Service Manager, you have something to show him.


Possibly, I just have been unusually lucky with my salesmen. With something like this, they would just grab a Wrangler off their lot, bring it into the service area, and ask a tech to pop open that piece to check it out.
__________________
Current Jeep:
2014 Wrangler Unlimited Rubicon X
Previous Jeeps:
1987 Wrangler Laredo
1999 Cherokee Limited (Up Country,Trailer Tow)
Reply With Quote
  #6  
Old 04-14-2015, 10:10 PM
Member
My Jeep: 2005 5.7L WK
 
Join Date: Apr 2012
Location: Long Island
Posts: 127
Thanks: 0
Thanked 3 Times in 3 Posts
Rep Power: 2057
chaase68 has a reputation beyond reputechaase68 has a reputation beyond reputechaase68 has a reputation beyond reputechaase68 has a reputation beyond reputechaase68 has a reputation beyond reputechaase68 has a reputation beyond repute
Re: Someone w/ a 2015 Please help!

I know I kept saying that this is insane I just spent 38-40k on this truck and I am hassling about a 20-50 part. I told him I was thinking about having his dealership lift my truck and was going to see how they handled my first time at the service center and that it wasn't looking so good. Also that I was planning on canceling my extended warranty now because I am not going to fight for everything cause I added ****ing lights to the hood of my truck and changed my head unit. He pointed to the pillar post light switch and was like how do I know you didn't open this up when you ran the wires. ha ha ha We will see what happens he said he was going to call Chrysler.
Reply With Quote
  #7  
Old 04-15-2015, 10:54 AM
jwthames's Avatar
Member
 
Join Date: Nov 2014
Posts: 26
Thanks: 2
Thanked 3 Times in 2 Posts
Rep Power: 900
jwthames is on a distinguished road
Re: Someone w/ a 2015 Please help!

This is a tough problem for the manufacturer--they provide training and materials but service depts are all run by the individual franchise dealers, and the manufacturer really can't tell the dealer how to run its business, except at the "edges" where there's a real, documented, longstanding pattern of failing to uphold the franchise agreement.
And, unless you have a good manager, you won't have good techs, and you'll end up with what OP found--a tech trying to get out of having to do any work, but still booking his .7 hours or whatever is reimbursed as standard by manufacturer for warranty diagnosis. Why don't they come at it initially as "how do I help my customer?" Well, that's a real issue in so many cases, from Starbucks to Sears.


Sent from my iPhone using JeepGarage
Reply With Quote
  #8  
Old 04-17-2015, 08:30 PM
Member
My Jeep: 2005 5.7L WK
 
Join Date: Apr 2012
Location: Long Island
Posts: 127
Thanks: 0
Thanked 3 Times in 3 Posts
Rep Power: 2057
chaase68 has a reputation beyond reputechaase68 has a reputation beyond reputechaase68 has a reputation beyond reputechaase68 has a reputation beyond reputechaase68 has a reputation beyond reputechaase68 has a reputation beyond repute
Re: Someone w/ a 2015 Please help!

Well much to my surprise the dealer called today and said they called Chrysler and got the approval. Which I think is bs for they actually looked at the new 2015 and saw that they came with tape wrapped around them. But either way its getting fixed!
Reply With Quote
Reply

Tags
2015

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Someone please help me Eugene The Jeep Audio/Visual/Navigation 49 08-20-2012 04:48 AM
can someone please HELP! Need hood dimensions! Scottina06 Grand Cherokee - WK2 - 6 06-04-2012 01:06 PM
oil overfill concerns? someone please help! hella_wk Grand Cherokee - WK 10 12-09-2010 05:33 AM
Someone please Help!! eddiefig Audio, Video, Navigation & Electronic Modifications 16 08-14-2009 06:04 PM

Powered by vBadvanced CMPS v3.2.3

All times are GMT -5. The time now is 02:52 AM.


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Copyright 2012 - JeepGarage.Org
The Jeep Grand Cherokee Owners Community

JeepGarage.org is in no way associated with or endorsed by FCA US LLC. Chrysler, Dodge, Jeep, Ram, Mopar and SRT are registered trademarks of FCA US LLC.