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  #1  
Old 10-12-2016, 04:27 AM
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Question Who can one contact for an honest explanation?

My JKUR went status KZ on Oct 3, but there's been no reported movement toward shipping it since then. Estimated delivery date was Oct 5 when I ordered, then between Oct 7 and 13 when it went KZ, but if it doesn't go out pronto it won't make it to the dealer tomorrow (Oct 13). [Shively Motors, Chambersburg, PA]
So who can I go to who will actually check into what's going on? The dealership will only tell me "it will be here soon, I promise" and Jeep Chat says they should be putting in on a truck soon. Even if I believed either response (I don't), neither would explain why my Jeep would just sit for an entire week with no activity. There have been plenty of new Jeeps headed east, so it seems there's something wrong with either the Jeep, me, or the dealership.
Any way, advice from somebody who's been thru this before would be much appreciated. If I'm just being a whiny b****, I can handle somebody saying that, too.

Edit: None of this is meant to imply a lack of trust in MOTS data. I just figure it would be a bit presumptuous of me to say, "Hey Milous & Co, would you run out and take a look at my Jeep and find out what's going on?"

Thanks,
Mark

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Old 10-12-2016, 08:19 AM
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Re: Who can one contact for an honest explanation?

Quote:
Originally Posted by Rubicon Mark View Post
My JKUR went status KZ on Oct 3, but there's been no reported movement toward shipping it since then. Estimated delivery date was Oct 5 when I ordered, then between Oct 7 and 13 when it went KZ, but if it doesn't go out pronto it won't make it to the dealer tomorrow (Oct 13). [Shively Motors, Chambersburg, PA]
So who can I go to who will actually check into what's going on? The dealership will only tell me "it will be here soon, I promise" and Jeep Chat says they should be putting in on a truck soon. Even if I believed either response (I don't), neither would explain why my Jeep would just sit for an entire week with no activity. There have been plenty of new Jeeps headed east, so it seems there's something wrong with either the Jeep, me, or the dealership.
Any way, advice from somebody who's been thru this before would be much appreciated. If I'm just being a whiny b****, I can handle somebody saying that, too.

Edit: None of this is meant to imply a lack of trust in MOTS data. I just figure it would be a bit presumptuous of me to say, "Hey Milous & Co, would you run out and take a look at my Jeep and find out what's going on?"

Thanks,
Mark
My Jeep stayed in official KZ status until I drove it home from the dealer.

Back then, I found the most reliable info was straight from my salesperson at the dealership. Better then on-line (which was still possible at that time), better than Jeep Chat, and better than a phone call to Jeep CS.

On his small computer (tablet?), my salesperson could pull up a list of all the vehicles they had on order, and if he "moused" over mine, a popup would give its true status.
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Old 10-12-2016, 09:42 AM
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Re: Who can one contact for an honest explanation?

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Originally Posted by WaltA View Post
My Jeep stayed in official KZ status until I drove it home from the dealer.

Back then, I found the most reliable info was straight from my salesperson at the dealership. Better then on-line (which was still possible at that time), better than Jeep Chat, and better than a phone call to Jeep CS.

On his small computer (tablet?), my salesperson could pull up a list of all the vehicles they had on order, and if he "moused" over mine, a popup would give its true status.
Thanks, Walt.

My wife tells me I'm transferring anxiety over my daughter's wedding in two weeks (and that I'm being a whiny b****). I'll listen to my salesperson, continue refreshing the tracking page, and try to relax about my Jeep and my little girl.
Mark
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Old 10-12-2016, 10:57 AM
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Re: Who can one contact for an honest explanation?

Quote:
Originally Posted by Rubicon Mark View Post
Thanks, Walt.

My wife tells me I'm transferring anxiety over my daughter's wedding in two weeks (and that I'm being a whiny b****). I'll listen to my salesperson, continue refreshing the tracking page, and try to relax about my Jeep and my little girl.
Mark
Best of luck to the bride. (Congrats to the groom)

I've never ordered a new vehicle but I guess you must be chewing off some fingernails like you were waiting in the delivery room of your new "baby". Best of luck, post up some photos when it gets here.

Patience, grasshopper. (Remember TV show "Kung Fu"?)
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Old 10-12-2016, 11:33 AM
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Re: Who can one contact for an honest explanation?

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Originally Posted by Governor View Post
Best of luck to the bride. (Congrats to the groom)

I've never ordered a new vehicle but I guess you must be chewing off some fingernails like you were waiting in the delivery room of your new "baby". Best of luck, post up some photos when it gets here.

Patience, grasshopper. (Remember TV show "Kung Fu"?)
The funny thing is I was never anxious when I ordered my 03 Rubicon. I was stationed in Germany and never knew anything until I got the phone call when it showed up at Bremerhaven a couple months later.

Yeah, I remember Kung Fu. Maybe I can find some episodes to watch tonight.
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Old 10-12-2016, 12:35 PM
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Who can one contact for an honest explanation?

Like Walt, my Jeep also stayed in KZ status until I drove it home from the dealership. If it makes you feel any better, my Jeep went KZ on 2/25/14 and couldn't be tracked whatsoever. After about 2 weeks, I got someone to tell me it was in a rail yard other than where it was supposed to go as as of 2/28/14. Apparently the yard it was supposed to go to was full because of snow and backed up of vehicles; because of that, the status never changed and it was very difficult to locate or determine a dealership ETA. My dealer tried to make it a "hot car" to get it delivered quicker, but even his FCA rep couldn't locate it 😑. On 3/25/14 I passed the truck heading my dealer with my Jeep on it, and I drove it home that evening.


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Old 10-12-2016, 03:59 PM
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Re: Who can one contact for an honest explanation?

Thanks, guys. It occurs to me, though, that I was less than clear at first. I know that KZ is the last status code, but my concern is over the lack of any follow-on information indicating anyone has even seen the Jeep. In other words, the last information on the truck is the report of the KZ status on Oct 3. No movement to storage, ingate/rebay, loading truck or train, etc.

Rubicon Mark (Wrangler Rubicon Unlimited - Granite)
Date ordered: 08/30/2016
Current Status: KZ
D1 status date: 09/09/2016
Estimated delivery: 10/07/2016 - 10/13/2016
Built pending inspection: 10/03/16 05:04:52 PM
Production Status KZ Received 10/03/16 07:41:12 PM

...and no further messages.

Joey's comment about his having been parked in the wrong lot and lost for awhile makes me wonder if mine hasn't gone missing somewhere. It can't be waiting for a truck to take to the dealership just north of me in Pennsylvania, because trucks are managing to pass by en route to places like Maryland to deliver Jeeps built a couple days ago.

I'm trying deep breathing, watching Kung Fu episodes, and will assume it can't stay lost forever.

Thanks again for the good wishes.
Mark
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Old 10-12-2016, 04:18 PM
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Re: Who can one contact for an honest explanation?

I suspect it depends somewhat on the carrier.

When I worked security for a distribution center, we sometimes had to contact the dispatchers to locate missing trucks that we had been expecting. Some of the carriers were great and knew exactly where their driver was without even making a phone call. (Yay for GPS). Others had absolutely no clue. The best we'd get was "Well, he left Kentucky two days ago. Could be anywhere by now."

Even worse, it was *very* common for dispatchers to call us asking "have you seen my driver?" Half the time we'd take him in, unloaded him, and sent him on his way the day before.

This is purely supposition on my part, of course, but I would guess that FCA's system (and therefore Milous) only get updates if/when carriers are actually tracking their trucks properly. That'd be especially difficult when the vehicle goes from carrier to carrier. If that's the case, then I can't imagine a carrier could ever actually *lose* a trailer full of $35k+ vehicles.
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Old 10-12-2016, 07:40 PM
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Re: Who can one contact for an honest explanation?

I think we need a "do not feed the bears" sign here.


Don't tell someone who is going down the deep end, that they have good reason to be paranoid, and give examples of how often the worse does indeed happen.
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Old 10-12-2016, 07:56 PM
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Re: Who can one contact for an honest explanation?

I know how you feel. My Grand Cherokee wasn't moving as fast as a couple of others built the same day. Then the tracking started again, and today marks one month of enjoying my new Jeep.

She'll be comin' round the mountain when she comes, and you will be all smiles!

-------------

Quote:
Originally Posted by DocTanner View Post
I suspect it depends somewhat on the carrier.

When I worked security for a distribution center, we sometimes had to contact the dispatchers to locate missing trucks that we had been expecting. Some of the carriers were great and knew exactly where their driver was without even making a phone call. (Yay for GPS). Others had absolutely no clue. The best we'd get was "Well, he left Kentucky two days ago. Could be anywhere by now."

Even worse, it was *very* common for dispatchers to call us asking "have you seen my driver?" Half the time we'd take him in, unloaded him, and sent him on his way the day before.

This is purely supposition on my part, of course, but I would guess that FCA's system (and therefore Milous) only get updates if/when carriers are actually tracking their trucks properly. That'd be especially difficult when the vehicle goes from carrier to carrier. If that's the case, then I can't imagine a carrier could ever actually *lose* a trailer full of $35k+ vehicles.
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Old 10-12-2016, 08:12 PM
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Re: Who can one contact for an honest explanation?

Quote:
Originally Posted by WaltA View Post
I think we need a "do not feed the bears" sign here.


Don't tell someone who is going down the deep end, that they have good reason to be paranoid, and give examples of how often the worse does indeed happen.
Ah, yes... I should probably clarify: those trucks I was talking about did ALWAYS show up. They might not have been there the day we expected, and their dispatcher might not have always known where they were, but they always arrived.

And if carriers never lost a trailer of a couple thousand dollars worth of food, they're certainly not going to lose a trailer full of $35k+ vehicles.

My post was meant to mean "don't worry about the lack of tracking, because it'll turn up" rather than "shipping companies suck, be afraid!"
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Old 10-12-2016, 11:38 PM
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Re: Who can one contact for an honest explanation?

Quote:
Originally Posted by WaltA View Post
I think we need a "do not feed the bears" sign here.

Don't tell someone who is going down the deep end, that they have good reason to be paranoid, and give examples of how often the worse does indeed happen.


Thanks, Walt (and Doc and Bill). After a night of sleep, and having shown this thread to my wife and daughter (both of whom have psych degrees, God help me), I'm resolving to back away for a bit and stop thinking about the Jeep, schedule an extra dance lesson with my little girl, and go positively Zen.

It does help that I've found out my transfer to Nebraska came thru, so now I get to plan a move, too.

Mark
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