Willys Package and the trail rated kit - Page 2 - Jeep Garage - Jeep Forum

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  #13  
Old 10-21-2014, 07:24 PM
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Re: Willys Package and the trail rated kit

well I finally got the kit today. Apparently it's been there, but the dealer wanted to charge me for it. They said the factory didn't pay for dealer options and wanted me to pay. I told them it was advertised as included with the Willys, and iamjeep confirmed it. I also pointed out that there should not be an install charge for putting a bag in my cargo area. I guess they got tired of fighting it and finally gave it to me. Thanks for everyone's help and input.


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Old 10-21-2014, 08:27 PM
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Re: Willys Package and the trail rated kit

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Originally Posted by jeepalum View Post
well I finally got the kit today. Apparently it's been there, but the dealer wanted to charge me for it. They said the factory didn't pay for dealer options and wanted me to pay. I told them it was advertised as included with the Willys, and iamjeep confirmed it. I also pointed out that there should not be an install charge for putting a bag in my cargo area. I guess they got tired of fighting it and finally gave it to me. Thanks for everyone's help and input.


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It sounds like your Jeep dealer doesn't care about customer satisfaction. When you get that survey from Chrysler, be sure and write it all down. You paid for that kit. You agreed on a price for the vehicle and all that comes with it. Listening to all the "stories" that different dealers are telling to customers is just ridiculous.


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Old 10-24-2014, 06:26 PM
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Re: Willys Package and the trail rated kit

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Originally Posted by mcraft View Post
It sounds like your Jeep dealer doesn't care about customer satisfaction. When you get that survey from Chrysler, be sure and write it all down. You paid for that kit. You agreed on a price for the vehicle and all that comes with it. Listening to all the "stories" that different dealers are telling to customers is just ridiculous.


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I couldn't agree more. My dealer (salesperson) walked to parts with me, opened the box, made sure everything was there. For this dealer to try and charge for it is just crazy. Someone from Jeep should be told about this. Almost hard to believe that they sell a 30k plus Jeep and then try to charge you for a tow strap and a pair of gloves!! Unbelievable!! I don't doubt it, but it almost sounds like a story you hear from someone sitting on a bar stool next to you and has sat there too long.
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Old 11-03-2014, 09:21 AM
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Re: Willys Package and the trail rated kit

The jeep site is now showing the 2015 special editions and the jeep kit is shown there. I have ordered a Willys also in Orange and this is helpful to know when I go to pick up my jeep. I don't want to miss out on the kit.
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Old 11-29-2014, 10:15 PM
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Re: Willys Package and the trail rated kit

i found out from my dealer they were taking the trail kit from my willys and giving it to more expensive wrangler customers. had a firm talk with dealer and they came up with a new trail kit. don't take no for an answer!
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Old 12-10-2014, 08:09 AM
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Re: Willys Package and the trail rated kit

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Originally Posted by WaltA View Post
That's how it worked for me too. Though, I need to add that my salesman had no problems checking for me; no push back. He went and got it, and tossed into the back of my Rubi X.
Same here. Wasn't until I noticed on the Jeep site that I was supposed to get it. Went back and the parts dept. gave it to me
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