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  #1  
Old 09-25-2013, 01:31 PM
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2014 Radio isnt Responding

hey guys, just went out to get lunch and I noticed that my radio isn't responding...stuck on SD media....cant get to radio...cant turn off the radio...no controls on steering wheel work...

any idea on what this is...heading to dealer after work but just thought I would ask
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  #2  
Old 09-25-2013, 02:32 PM
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Re: 2014 Radio isnt Responding

You can do a manual reboot without shutting off the veh by pushing the mute and browse buttons together for 5 seconds. It should not lock up like this. Hopefully, Uconnect software version 13.31.6 will solve more issues like this.
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  #3  
Old 09-25-2013, 02:35 PM
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Re: 2014 Radio isnt Responding

Quote:
Originally Posted by AZhiCntry View Post
You can do a manual reboot without shutting off the veh by pushing the mute and browse buttons together for 5 seconds. It should not lock up like this. Hopefully, Uconnect software version 13.31.6 will solve more issues like this.

thanks I will give that a try...I was going to pull the negative battery too and see if that frees it up
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Old 09-25-2013, 02:35 PM
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Re: 2014 Radio isnt Responding

^^^^Yep
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  #5  
Old 09-25-2013, 02:40 PM
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Re: 2014 Radio isnt Responding

There is no need to pull a battery cable. It won't do anything more than shutting off the veh and opening/closing the driver door and letting the veh sit for 5-10 min which will allow for a complete reboot also. If that doesn't correct the problem you'll need to see your dealer.
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Old 09-25-2013, 02:45 PM
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Re: 2014 Radio isnt Responding

Quote:
Originally Posted by AZhiCntry View Post
There is no need to pull a battery cable. It won't do anything more than shutting off the veh and opening/closing the driver door and letting the veh sit for 5-10 min which will allow for a complete reboot also. If that doesn't correct the problem you'll need to see your dealer.

that's what I just did....went outside after letting it sit for like 20 mins and it was 100% OKKKKK...whew

thanks for your help guys
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Old 09-25-2013, 07:17 PM
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Re: 2014 Radio isnt Responding

When my wife's Nav/Radio went fritzy on her old Town and Country, I would just pull the fuse. This did a hard reset and the radio and it would work just fine after that.
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Old 09-25-2013, 08:27 PM
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Re: 2014 Radio isnt Responding

There is a new version of the software coming out??
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Old 09-25-2013, 11:01 PM
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Re: 2014 Radio isnt Responding

yes...anytime now
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Old 09-26-2013, 07:36 AM
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Re: 2014 Radio isnt Responding

I sure hope 13.31.6 helps! Thanks for the info.
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Old 09-29-2013, 05:30 PM
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Quote:
Originally Posted by Scottina06 View Post
yes...anytime now
When the update is released do it update automatically?

Sent from my VS980 4G using Tapatalk 2
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Old 09-29-2013, 05:59 PM
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Quote:
Originally Posted by mzimand View Post

When the update is released do it update automatically?

Sent from my VS980 4G using Tapatalk 2
No sir...youll have to go to your dealer or we may have it here in the premium member forum.
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