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Old 11-25-2011, 02:38 PM
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Dealer won't honor Price Protection!!!

Mine finally arrived and my dealer won't honor price protection because he says it's only available if there was a price when ordered and needs specific documentation for Chrysler to honor it. No help from Chrysler customer service either as it has to be dealt with the District Manager. Dealer said he already asked District Manager. Anybody else run into this?
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Old 11-25-2011, 02:52 PM
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Re: Dealer won't honor Price Protection!!!

Did they try this: (from the letter from Ralph Gillies)

"You must claim price protection by inserting the price protection program number on the Exception Claim Entry Screen when reporting the sale. Use program number 27EC1."
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Old 11-25-2011, 03:58 PM
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Re: Dealer won't honor Price Protection!!!

Yep, told dealer about it. Still says can't honor because there was no price when ordered.
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Old 11-25-2011, 04:25 PM
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Re: Dealer won't honor Price Protection!!!

Sounds like your dealer is screwing you.
I think the only requirements were that it was ordered in your name before the date (Aug. 10th). Pretty sure the price protection code is for Chrysler to re-imburse the dealer for selling it for the original, pre August price.
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Old 11-25-2011, 04:44 PM
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Re: Dealer won't honor Price Protection!!!

I know well they lost a sale because im not paying anymore for it . just disappointing after this long wait.
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Old 11-26-2011, 01:44 AM
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Re: Dealer won't honor Price Protection!!!

I doubt they lost a sale..... there will be another someone that's willing to over pay for it.
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Old 11-26-2011, 01:55 AM
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Re: Dealer won't honor Price Protection!!!

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Originally Posted by Jeeps View Post
Yep, told dealer about it. Still says can't honor because there was no price when ordered.
Your dealer is jacking you around, sorry to hear this. Time to give some some negative publicity...
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Old 11-26-2011, 06:51 AM
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Re: Dealer won't honor Price Protection!!!

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Originally Posted by Jeff_Jeske View Post
I doubt they lost a sale..... there will be another someone that's willing to over pay for it.

And I bet that's the reason why the dealer neglects the price protection...

Bad karma. But some dealers are like that.

Feel free to tell us who the dealer is. Address, phone number and all that.
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Old 11-26-2011, 10:00 AM
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Re: Dealer won't honor Price Protection!!!

So you ordered it awhile back and they won't honor it?

Milous is right.... I'd pass that and go somewhere else.
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Old 11-26-2011, 01:26 PM
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Re: Dealer won't honor Price Protection!!!

Don't know if they did anything wrong. You ordered it not knowing a price on the truck. That is different from someone ordering it knowing that the price is $55K but then get told that its 60K. You signed a blank check IMO.
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Old 11-26-2011, 01:58 PM
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Re: Dealer won't honor Price Protection!!!

Quote:
Originally Posted by Jeeps View Post
Mine finally arrived and my dealer won't honor price protection because he says it's only available if there was a price when ordered and needs specific documentation for Chrysler to honor it. No help from Chrysler customer service either as it has to be dealt with the District Manager. Dealer said he already asked District Manager. Anybody else run into this?
If you qualify for the price protection I would contact Chrysler direct to resolve if the dealerships GM or Owner will not honor it.
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Old 11-28-2011, 12:11 AM
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Re: Dealer won't honor Price Protection!!!

Dude, you have to be AGRESSIVE / MEAN with them and force them to honor it. Get it done and buy it and never return.
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