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  #49  
Old 10-28-2015, 03:51 PM
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Re: Love Jeep. F***ing disgusted with dealers.

The trick is to be nice to people at the dealers..They are just like you and I trying to make a living....Give them a tip,,treat them well and you will be fine.. Unless they are scumbags by birth..

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  #50  
Old 10-28-2015, 04:41 PM
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Re: Love Jeep. F***ing disgusted with dealers.

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Originally Posted by EagleKeeper View Post
The trick is to be nice to people at the dealers..They are just like you and I trying to make a living....Give them a tip,,treat them well and you will be fine.. Unless they are scumbags by birth..
I think the problem is that most of us are nice to them from the start and they treat us like dirt so naturally people are not going to continue to be nice to someone treating them like dirt and then the relationship declines from there.
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  #51  
Old 10-28-2015, 06:05 PM
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Quote:
Originally Posted by EagleKeeper View Post
The trick is to be nice to people at the dealers..They are just like you and I trying to make a living....Give them a tip,,treat them well and you will be fine.. Unless they are scumbags by birth..
I'm not even that old and I think it's supposed to be the other way around. The people selling you the 70k trucks should be nice to you. Thats how it is at the BMW dealers. Makes pretty good business sense to treat people good who are spending money on what most would consider excessive.
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  #52  
Old 10-28-2015, 07:31 PM
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Re: Love Jeep. F***ing disgusted with dealers.

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Originally Posted by silvermax04 View Post
I think the problem is that most of us are nice to them from the start and they treat us like dirt so naturally people are not going to continue to be nice to someone treating them like dirt and then the relationship declines from there.

Yup. When I still had mine I was more than nice with my dealer until they repeatedly pissed me off with poor service and lied to my face. I think the srt is a excellent vehicle but I will never own another fca product until they do something about their dealers. Pity to be honest.


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  #53  
Old 10-28-2015, 09:20 PM
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Re: Love Jeep. F***ing disgusted with dealers.

Quote:
Originally Posted by EagleKeeper View Post
The trick is to be nice to people at the dealers..They are just like you and I trying to make a living....Give them a tip,,treat them well and you will be fine.. Unless they are scumbags by birth..



Quote:
Originally Posted by silvermax04 View Post
I think the problem is that most of us are nice to them from the start and they treat us like dirt so naturally people are not going to continue to be nice to someone treating them like dirt and then the relationship declines from there.
^What this guy said.


Most FCA dealers are scumbags. Especially Manhattan Jeep.

Glad I found a good one and the tech is my friend. lol
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  #54  
Old 10-29-2015, 09:12 AM
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Re: Love Jeep. F***ing disgusted with dealers.

It's weird that Mercedes and Chrysler used to be one entity, because the Mercedes dealership experience is out of this world. Especially if you're used to Jeep/Chrysler/Dodge dealers. It's amazing.

I've been outright lied to by multiple times, and have reported it to everyone, including SRT who said, "I know the dealer you were talking about. We've had enough complaints. Don't go there ever again".
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  #55  
Old 10-29-2015, 04:33 PM
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Re: Love Jeep. F***ing disgusted with dealers.

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Originally Posted by moezer View Post
They only look at the good comments not the bad ones, its like some Facebook pages if u post a rant they delete it

That is definitely not true. The very first oil change I had done on my eco-diesel, the dealership screwed up, and whenFCA sent me a survey, I wrote very honest truths. I said that both the dealership service manager, and the 15 year "veteran" tech were both in competent and inefficient in their duties. The dealership that screwed up, called me the same day I submitted the survey to complain about being unfairly criticized - and it was "customers like me that give dealership service departments a bad reputation". The dealerships sales department was spot on perfect. That same dealerships service department on the other hand, I would've had fired on the spot.


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  #56  
Old 10-29-2015, 05:05 PM
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Re: Love Jeep. F***ing disgusted with dealers.

Yep, my dealership experiences have been awful and it is the reason I'm leaving the Jeep brand for my next vehicle. Also, this is my third Jeep and over the years it has gotten dramatically worse. My last vehicle purchase was one nightmare after another dealing with dealers that tried every scuzzy trick in the book. Then service departments that are out of parts, have no opening for weeks, crap loaner policy, etc. Especially for those of us that are purchasing $50k+ vehicles, there's no way this is remotely acceptable when our friends that spent less on a Lexus have a dramatically better experience. And yeah, I know, to get a comparable vehicle we'll have to spend more - blah, blah blah. But when you're spending $50k+ already, spending another $10-20k isn't the end of the world if it means you won't experience years of anger and frustration.
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  #57  
Old 10-29-2015, 05:10 PM
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Re: Love Jeep. F***ing disgusted with dealers.

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Originally Posted by Robert Palmer View Post
^What this guy said.


Most FCA dealers are scumbags. Especially Manhattan Jeep.

Glad I found a good one and the tech is my friend. lol
Oh man, Manhattan Jeep. I remember I went there once (a few years ago) and I caught them outright lying on something. I forget the details, but I had to point out that they didn't do something that they said they did (iirc, the part I gave them to install was still in the car). They did it after I pointed it out (even though they had the car for hours and apparently only did an oil change) but when I realized who I was dealing with I made sure to never go back there again.
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  #58  
Old 10-29-2015, 07:31 PM
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Re: Love Jeep. F***ing disgusted with dealers.

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Originally Posted by devilsadvocate View Post
Oh man, Manhattan Jeep. I remember I went there once (a few years ago) and I caught them outright lying on something. I forget the details, but I had to point out that they didn't do something that they said they did (iirc, the part I gave them to install was still in the car). They did it after I pointed it out (even though they had the car for hours and apparently only did an oil change) but when I realized who I was dealing with I made sure to never go back there again.
Yeah. Long story short, I was pulled away because the owner was an inch away from getting punched in his face with his smug attitude. I complain of the bad service at his service department and he tells me I complain too much. I cocked back my fist to punch him and my father pulled me away lmao
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  #59  
Old 11-03-2015, 12:49 AM
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Re: Love Jeep. F***ing disgusted with dealers.

I took the Jeep in for an oil change, some recalls and a tire rotation. Here's a small example of what I have to deal with at my local "SRT" dealership.



I'm on stock wheels/tires. I mean...really?

Oh...it's been 2 months and still waiting on a call for other parts needed (Fender trim and the roof rail cover thingy). I guess I need to call them to find out what's going on (second time this has happened).
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