Originally Posted by JohnS
No auto manufacturer is perfect, but statistics show that Chrysler & Jeep have higher than average problems per vehicle. A recent 2014 J.D. Power dependability study ranked Jeep 28th out of 31 brands with 178 problems/100 vehicles, way above the industry average of 133 problems/100 vehicles. By comparison, the best brand for dependability in this study was Lexus with 68 problems/100 vehicles.
One of the reasons I bought my SRT8 was that I lost confidence in my 2011 Overland, due to the number of fatal problems it had. If you have lost confidence in your Jeep and/or the dealership, you should consider trading-in and trying your luck with another model or brand. IMHO, life is just too short to have to put up with continuing vehicle problems and the associated frustration.
I wish we could see a better breakdown of the statistics. While there have been a number of issues that hit just about everybody, that only tells part of the story. It seems that beyond the common issues, folks either have a Jeep with 0 additional problems, or one that has a long list of issues.
I mentioned this a while back, but I'll repeat it for the new folks.
The only new vehicle I ever owned, from over a dozen, with no issues was an '07 Liberty Limited. The only service done on the vehicle in four years were oil and filter changes. Yet, I've heard the were terrible.
Chrysler, as long as I can remember, had a lower than average reliability or initial quality reputation. But if you got one of the good ones you were happy you took the chance.