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  #13  
Old 11-29-2013, 01:22 PM
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Re: My Horrible expierence with my srt8

If this is the same dealer you bought it from, that would explain them pushing the denial of a warranty claim. Chrysler may look at them and wonder why they didn't have any clue on the issue for a vehicle they took in on trade and sold as a used vehicle. Dealer wants to avoid this, so they are focusing blame on you.

If this were a brand new vehicle purchased through them, they would be bending over backwards to get the issue warrantied. Dealers love warranty work, it's easy money in their pockets.
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Old 11-29-2013, 05:30 PM
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New or used the way I was accused was totally unprofessional and disgusting. They don't want to pay for it and are trying to blame me which is absolutely crazy. No one should be treated like this especially when I bought the car used not my problem it wasn't checked honestly my safety is now on the line and worries. I had the car towed three times what makes me think this is going to resolve this problem you know
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Old 11-29-2013, 05:58 PM
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Quote:
Originally Posted by Schleprock View Post
If this is the same dealer you bought it from, that would explain them pushing the denial of a warranty claim. Chrysler may look at them and wonder why they didn't have any clue on the issue for a vehicle they took in on trade and sold as a used vehicle. Dealer wants to avoid this, so they are focusing blame on you. If this were a brand new vehicle purchased through them, they would be bending over backwards to get the issue warrantied. Dealers love warranty work, it's easy money in their pockets.
Just FYI...dealers don't generally love warranty work. It pays much less than customer pay jobs, and if a dealer starts showing too much warranty work they'll get audited to ensure they aren't being too liberal in what they deem as a warrantable issue. This is true across many manufacturers.
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Old 11-29-2013, 06:58 PM
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Re: My Horrible expierence with my srt8

Coming from a major diesel engine manufacturer, I'd say from your previous experiences directly related to the problem and assuming you are telling us everything, you have a valid warranty claim. As mentioned above, manufacturers service dept prefer chargeable work over warranty work as it only pays a set rate within a set amount of hours which it sounds like they have already spent on the issue. The dealer MAY be fighting Chrysler to claim back for the additional warranty work because they couldn't make the repair in the allocated time and admit their inability to make a fix in the time allocated by Chrysler. Therefore it MAY be easier to have you pay for it.

Without knowing everything, may I suggest that you firmly inform the dealer one last time that due to their inability to resolve this issue you will be forced to seek other methods to resolve it. Failing that, get all your paperwork together and seek legal advice.
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