Originally Posted by silvermax04
Will, if they could just get the whole dealer experience thing worked out and the initial quality they would really draw in a lot more people. The GC already sells well imagine what it would be if they got those two things worked out. Initial quality on this vehicle was just plain bad no other way to say it. I always buy a new release and loaded vehicle so am used to working with a few issues but this one was way more than a few. BUT stick with it and work through the new car bugs and you have a great vehicle. terrible dealer experience, very bad initial quality but i really like the vehicle and one of my favorites of any i have owned.
It is a problem that I have spent some time on and discussed with a few people. I don't know why it is not more of a focus right now other than they are selling (not just Jeep but generally).
There is one very odd thing about all of this though and that is that they do work to correct the issues and more so than other manufacturers. My last two vehicles prior to the Jeep were a Mercedes ML and a Yukon. Neither vehicle had the number of problems I experienced with the Jeep but at the same time the issues that I did experience were well documented by other drivers but never addressed. Chrysler might jump the gun a little and maybe rush something to market but the updates come quickly for programming issues and I first hand have seen some mechanical fixes get pushed through quickly. We also know they will hold back 10s of thousands of cars while working out some issues.
With other manufacturers the problems are often more than skin deep... the 5.3 in the Yukon has suffered problems for sooooo long now. It seems like Pistons and rings is a maintenance thing you do at 80k. I also remember the Acadia's having shifting issues for more than the first 3 years before they were resolved.
Anyway it still isn't right any way you look at it but after having my GC for 6 months, I felt all of my concerns had been addressed. Even with Mercedes there were problems that everyone knew about and 4 years later nothing.
On a side note, CSI (Customer Satisfaction Index) is not tracked the same at FCA dealerships as it is monitored by other manufacturers. It is one improvement they could make immediately and that is punish dealers for poor CSI.