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  #25  
Old 03-10-2015, 07:24 PM
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Re: No Updates for my Truck?

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Originally Posted by Willx View Post
Silvermax,

Even considering that I am a self proclaimed Fan (not an employee for anyone who is confused) I would agree with you. I have owned lots of vehicles and the average experience in an FCA shop is generally worse than other brands by a far shot. I should include there are a few great ones out there too, just not "most".
Will, if they could just get the whole dealer experience thing worked out and the initial quality they would really draw in a lot more people. The GC already sells well imagine what it would be if they got those two things worked out. Initial quality on this vehicle was just plain bad no other way to say it. I always buy a new release and loaded vehicle so am used to working with a few issues but this one was way more than a few. BUT stick with it and work through the new car bugs and you have a great vehicle. terrible dealer experience, very bad initial quality but i really like the vehicle and one of my favorites of any i have owned.

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  #26  
Old 03-10-2015, 07:42 PM
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Re: No Updates for my Truck?

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Originally Posted by tones_SRT View Post
That's outrageous. I would NEVER let a tech take my ride home with them.
That doesn't sound right. You should notify SRT/Jeep about that.
So,...did your flash updates fix the problems you had with the transmission and HVAC stuf?
This was about a year ago and yes the flash did smooth it out, trans shifts perfect now no issues. I have probably had a dozen flashes for various things over the last 2 years and all issues have been addressed, jeep is all good no current issues other than old 2012 maps on the NAV lol. Most all issues i have had i would consider minor but still things that did need addressed and fixed. Id say the HVAC issue of it cooking you in the winter time became more than minor annoyance that was a daily in your face problem that i was glad when the flash for that came out. If you have initial quality issues try to persist and work through them its a great vehicle if you can just get all that stuff behind you.
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  #27  
Old 03-10-2015, 07:48 PM
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Re: No Updates for my Truck?

Thanks for your reply.
I really like the Jeep SRT, but not sure if I want to go through all that. Especially on a 70K vehicle. I just don't like the thought of leaving my vehicle in the hands of the dealership either. lol
Glad it all worked out for you. Enjoy!
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  #28  
Old 03-10-2015, 08:00 PM
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Re: No Updates for my Truck?

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Originally Posted by tones_SRT View Post
Thanks for your reply.
I really like the Jeep SRT, but not sure if I want to go through all that. Especially on a 70K vehicle. I just don't like the thought of leaving my vehicle in the hands of the dealership either. lol
Glad it all worked out for you. Enjoy!
I had a very early model mine was a 2014 built in March of 2013. The ones coming off the line more recently don't have near as many of those issues as the early ones. all my issues were addressed so most of those updates are in the new ones, there will always be a few things. all i know is i don't have to go back to those god awful dealers for anything, well until the next recall i guess lol
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  #29  
Old 03-11-2015, 05:19 AM
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Re: No Updates for my Truck?

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Originally Posted by silvermax04 View Post
Will, if they could just get the whole dealer experience thing worked out and the initial quality they would really draw in a lot more people. The GC already sells well imagine what it would be if they got those two things worked out. Initial quality on this vehicle was just plain bad no other way to say it. I always buy a new release and loaded vehicle so am used to working with a few issues but this one was way more than a few. BUT stick with it and work through the new car bugs and you have a great vehicle. terrible dealer experience, very bad initial quality but i really like the vehicle and one of my favorites of any i have owned.
It is a problem that I have spent some time on and discussed with a few people. I don't know why it is not more of a focus right now other than they are selling (not just Jeep but generally).

There is one very odd thing about all of this though and that is that they do work to correct the issues and more so than other manufacturers. My last two vehicles prior to the Jeep were a Mercedes ML and a Yukon. Neither vehicle had the number of problems I experienced with the Jeep but at the same time the issues that I did experience were well documented by other drivers but never addressed. Chrysler might jump the gun a little and maybe rush something to market but the updates come quickly for programming issues and I first hand have seen some mechanical fixes get pushed through quickly. We also know they will hold back 10s of thousands of cars while working out some issues.

With other manufacturers the problems are often more than skin deep... the 5.3 in the Yukon has suffered problems for sooooo long now. It seems like Pistons and rings is a maintenance thing you do at 80k. I also remember the Acadia's having shifting issues for more than the first 3 years before they were resolved.

Anyway it still isn't right any way you look at it but after having my GC for 6 months, I felt all of my concerns had been addressed. Even with Mercedes there were problems that everyone knew about and 4 years later nothing.

On a side note, CSI (Customer Satisfaction Index) is not tracked the same at FCA dealerships as it is monitored by other manufacturers. It is one improvement they could make immediately and that is punish dealers for poor CSI.
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  #30  
Old 03-11-2015, 09:38 PM
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Re: No Updates for my Truck?

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Originally Posted by BigNunz6 View Post
I have the same issue with my 15, r/s head light the ring or ribbon seems to have a bulb out and it looks bluish in that area. Im assuming they replace the whole head lamp?

Yes. Headlight is being replaced but on back order.


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  #31  
Old 03-11-2015, 09:54 PM
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Re: No Updates for my Truck?

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Originally Posted by ggrace View Post
Yes. Headlight is being replaced but on back order.


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Thanks. Dealer ordered it same day I posted that question and they have it. Just got to get time to bring It in. Sux the bumper has to be removed though.
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Old 03-11-2015, 09:56 PM
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No Updates for my Truck?

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Originally Posted by BigNunz6 View Post
Thanks. Dealer ordered it same day I posted that question and they have it. Just got to get time to bring It in. Sux the bumper has to be removed though.

I'm in Canada. I should tell them to just bring a headlight up from the US!

Didn't know headlight has to be removed. I'll inspect the bumper to ensure it's aligned properly and there's no sign of broken clips. Thanks the the heads-up.


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  #33  
Old 03-11-2015, 10:04 PM
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Re: No Updates for my Truck?

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Originally Posted by ggrace View Post
I'm in Canada. I should tell them to just bring a headlight up from the US!

Didn't know headlight has to be removed. I'll inspect the bumper to ensure it's aligned properly and there's no sign of broken clips. Thanks the the heads-up.


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Don't hold me to it about the bumper being removed to get the head lamp out, hopefully the tech I was talking to about it was wrong or just exaggerating. I'd hate to see them do that and then I'd end up with a scratched bumper.
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