One month or so mark...the (very) Good, the (somehow) bad and the (annoyingly) ugly.. - Jeep Garage - Jeep Forum

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Old 04-08-2015, 12:54 PM
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One month or so mark...the (very) Good, the (somehow) bad and the (annoyingly) ugly..

Still honeymoon with our beautiful Grand Cherokee SRT, the sound and performance are just addicting and I cannot believe how practical is for such a sporty SUV...my wife is in love with it.

We made no modifications other than adding a plain metallic black license plate frame with a simple red label "SRT"...my wife wanted it to match the red caliper LOL

However not everything is perfect in life and these are my 2 major complaints.

I had to take our car in twice, first to reset the adaptive headlamp system warning and to try to resolve the headlight water droplets issue...the dealer kept the car for one day then they decided to replace the 2 headlights altogether on a warranty claim (the heavy condensation was still there) and to replace a door panel so the car was kept for another day a second time.

The first time the dealer gave me a rental (you have to wait to be picked up by the rental guy and then in their office fill up a bunch of paperwork) for the second intervention the dealer tried to weasel its way out of it "Chrysler does not always pay for a rental", "it is on a courtesy case by case basis" and BS like that...well I called the SRT Customer Service to figure out why after buying a car with a sticker of over 70 grand I could not have a rental....the SRT representative did not flinch, he said "You bought a SRT so you are entitled to a rental car for warranty work", opened a case number for reference if the dealer did need more clarification....everything went smoothly, I picked up my rental car for the second time in the shop as well.

I think that it is ridiculous that someone spending 30K for an entry level Acura or Audi has pretty much he right to a loaner for service work and SRT customers have to find out on their own if they can get transportation....I understand that a loaner cannot be provided to every Chrysler customer but SRT buyers should be treated differently, after all this is supposed to be the premium/sporting division...if you want to run with the big boys you need to go all the way in....I'm fine about not providing one for simple service work like an oil change under 2 hours.....and I think it should be a straight loaner not a rental car where, if you are lucky, you waste pretty much half hour before you can be on your way (wait to be picked up, go to the rental car office, sign the paperwork, etc...)

Second issue.

I really appreciate all the work that Chrysler put in the GC SRT interiors so is even more maddening that they leave out little details that does blemish a bit the full experience....how hard could be to provide the little extra final polish??

Here some pics and the issue at hand.....the door panels have uneven gaps where it attaches to the door frame from door to door.....

My front passenger door panel was replaced because the Harman Kardon label on the speaker grille was bent outward for almost 1/4 of its length..looked like it was "peeling off" but the label itself is a piece of hard and thick plastic so it was attached already bent from the factory...how these things can slip through??

So I understand that because it is a new panel maybe the fit to the door frame is not perfect (it should be regardless) but even the other doors have similar issues (and other Grand Cherokees as well)

Look at the door speaker silver rim.....some have serrated edges from some sort of rough cutting.

Kudos to Chrysler to provide a leather wrapped dashboard and leather door beltline trim with alcantara insert and headliner but why using a hard plastic (and with no smooth edges in addition to that) for the door panels?? It does not look as rich and it can be a source of rattle...I would rather have less leather/carbon fiber touches elsewhere and more attention to details.

The center console is too plain with its solid plastic housing (and potential source of rattles)...how much it would cost to provide two little extra padding on the side??


These things bug me but I can see the whole picture and it is a fantastic car as a whole but there are people that would not touch it just because of these issues...the 70K car market is a rarefied air one where folks can be really picky....I would gladly pay two grand more for my SRT and not having these cheap shortcuts very easily fixable and better quality control at the assembly line.



















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Old 04-08-2015, 01:38 PM
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Re: One month or so mark...the (very) Good, the (somehow) bad and the (annoyingly) ug

I'm also in the beginning of ownership (a few weeks here), however I had a similar thought as you regarding your first issue. I had to have some warranty work done at a mere 200 miles into ownership. The only way they would give me a rental was if I had an extended warranty plan (which I do), however that seems like a ridiculous request for a car so new, for significant warranty work.

I was hoping my dealership would have a loaner, however they use a rental company. Getting the car took an additional 20 minutes, however dropping it off was nearly 45 minutes including the ride back to the dealership. I've never owned a car where a loaner wasn't an option, but the rental option just isn't optimal.

I know, first world problems, but I guess I got used to loaners and didn't realize how much I would miss them.
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Old 04-08-2015, 04:22 PM
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Re: One month or so mark...the (very) Good, the (somehow) bad and the (annoyingly) ug

I would have to agree. The service is definitely lacking. With previous vehicles loaners were always available and the service department treated you very well (Infiniti and Volvo).

The rental car thing is a pain too. I was told that there are no loaners and only rentals if you have an extended warranty
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Old 04-08-2015, 04:31 PM
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Re: One month or so mark...the (very) Good, the (somehow) bad and the (annoyingly) ug

I have the same beefs with my jeep, and was simply told that you don't buy a Chrysler if you want Quality. Which is sad for the price we pay. My Dashboard doesn't line up with the door panels and the service advisor said," Do you really want them to rip apart your brand new truck?" No I shouldn't have to, it should have never left the plant that way!? I truly don't think that there is anyone going over our trucks at the factory, looking for imperfections, and if there is, they must be really drunk, most of the time.
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Old 04-08-2015, 04:50 PM
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Re: One month or so mark...the (very) Good, the (somehow) bad and the (annoyingly) ug

Quote:
Originally Posted by srtwannabe View Post
I have the same beefs with my jeep, and was simply told that you don't buy a Chrysler if you want Quality. Which is sad for the price we pay. My Dashboard doesn't line up with the door panels and the service advisor said," Do you really want them to rip apart your brand new truck?" No I shouldn't have to, it should have never left the plant that way!? I truly don't think that there is anyone going over our trucks at the factory, looking for imperfections, and if there is, they must be really drunk, most of the time.

Well, I hope that the lack of quality control is only on the cosmetic stuff, not more important components...keeping my fingers crossed...
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Old 04-08-2015, 10:28 PM
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Re: One month or so mark...the (very) Good, the (somehow) bad and the (annoyingly) ug

Well, at least you made it one month. My car barely made a day before having to go in for service. I purchased my SRT with 43 miles on the odometer and noticed that my steering wheel was not centered while driving in a straight line. I also noticed that I had a vibration in my steering wheel between 60 and 80 mph. You would think they would look at the steering wheel before it leaves the factory and test drive the vehicles to make sure that there was no vibrations. I have less than 200 miles on my vehicle, and they are already replacing all of the run flats for the vibration issue. At least when I purchased the car, I negotiated getting a loaner whenever my Jeep went in for service. They have had my SRT for 3 days now, waiting on 2 more tires, hopefully I will have it back tomorrow. I had less problems with my Wrangler that I traded in, and I had that vehicle for 4 years.


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Old 04-09-2015, 04:58 PM
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Re: One month or so mark...the (very) Good, the (somehow) bad and the (annoyingly) ug

Quote:
Originally Posted by buckeyedave View Post
Well, at least you made it one month. My car barely made a day before having to go in for service. I purchased my SRT with 43 miles on the odometer and noticed that my steering wheel was not centered while driving in a straight line. I also noticed that I had a vibration in my steering wheel between 60 and 80 mph. You would think they would look at the steering wheel before it leaves the factory and test drive the vehicles to make sure that there was no vibrations. I have less than 200 miles on my vehicle, and they are already replacing all of the run flats for the vibration issue. At least when I purchased the car, I negotiated getting a loaner whenever my Jeep went in for service. They have had my SRT for 3 days now, waiting on 2 more tires, hopefully I will have it back tomorrow. I had less problems with my Wrangler that I traded in, and I had that vehicle for 4 years.
Man,...that's horrible.
43 miles on the clock? Sounds like someone was beating on it before you got your hands on it. No way that steering wheel or tires should be out of alignment like that. As for the vibrations,......have they checked to see if the tires are balanced at all? Seems like replacing all 4 tires is a little overkill, but I may be wrong.
Good luck and let us know how you make out.
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Old 04-09-2015, 07:44 PM
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Re: One month or so mark...the (very) Good, the (somehow) bad and the (annoyingly) ug

LOL at the service, I particularly dislike my dealer on the south side of Houston. I had a leaking radiator (defective) and they kept my car for 3 weeks! It took them a week to even find where the leak was. After the 2nd week they gave me a loaner out of the dealer though which was unexpected.

The car is great, especially for the price. All vehicles have issues. Their dealers are completely overloaded in the Houston area, if anything goes wrong and you need them for warranty work you're screwed. I actually am looking forward to the time my warranty expires so I don't have to deal with these bafoons. The whole dealership model really drives me nutty, but they're in bank with the politicians and contribute money to their campaigns which is a lot more than I can do.
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