Still honeymoon with our beautiful Grand Cherokee SRT, the sound and performance are just addicting and I cannot believe how practical is for such a sporty SUV...my wife is in love with it.
We made no modifications other than adding a plain metallic black license plate frame with a simple red label "SRT"...my wife wanted it to match the red caliper LOL
However not everything is perfect in life and these are my 2 major complaints.
I had to take our car in twice, first to reset the adaptive headlamp system warning and to try to resolve the headlight water droplets issue...the dealer kept the car for one day then they decided to replace the 2 headlights altogether on a warranty claim (the heavy condensation was still there) and to replace a door panel so the car was kept for another day a second time.
The first time the dealer gave me a rental (you have to wait to be picked up by the rental guy and then in their office fill up a bunch of paperwork) for the second intervention the dealer tried to weasel its way out of it "Chrysler does not always pay for a rental", "it is on a courtesy case by case basis" and BS like that...well I called the SRT Customer Service to figure out why after buying a car with a sticker of over 70 grand I could not have a rental....the SRT representative did not flinch, he said "You bought a SRT so you are entitled to a rental car for warranty work", opened a case number for reference if the dealer did need more clarification....everything went smoothly, I picked up my rental car for the second time in the shop as well.
I think that it is ridiculous that someone spending 30K for an entry level Acura or Audi has pretty much he right to a loaner for service work and SRT customers have to find out on their own if they can get transportation....I understand that a loaner cannot be provided to every Chrysler customer but SRT buyers should be treated differently, after all this is supposed to be the premium/sporting division...if you want to run with the big boys you need to go all the way in....I'm fine about not providing one for simple service work like an oil change under 2 hours.....and I think it should be a straight loaner not a rental car where, if you are lucky, you waste pretty much half hour before you can be on your way (wait to be picked up, go to the rental car office, sign the paperwork, etc...)
I really appreciate all the work that Chrysler put in the GC SRT interiors so is even more maddening that they leave out little details that does blemish a bit the full experience....how hard could be to provide the little extra final polish??
Here some pics and the issue at hand.....the door panels have uneven gaps where it attaches to the door frame from door to door.....
My front passenger door panel was replaced because the Harman Kardon label on the speaker grille was bent outward for almost 1/4 of its length..looked like it was "peeling off" but the label itself is a piece of hard and thick plastic so it was attached already bent from the factory...how these things can slip through??
So I understand that because it is a new panel maybe the fit to the door frame is not perfect (it should be regardless) but even the other doors have similar issues (and other Grand Cherokees as well)
Look at the door speaker silver rim.....some have serrated edges from some sort of rough cutting.
Kudos to Chrysler to provide a leather wrapped dashboard and leather door beltline trim with alcantara insert and headliner but why using a hard plastic (and with no smooth edges in addition to that) for the door panels?? It does not look as rich and it can be a source of rattle...I would rather have less leather/carbon fiber touches elsewhere and more attention to details.
The center console is too plain with its solid plastic housing (and potential source of rattles)...how much it would cost to provide two little extra padding on the side??
These things bug me but I can see the whole picture and it is a fantastic car as a whole but there are people that would not touch it just because of these issues...the 70K car market is a rarefied air one where folks can be really picky....I would gladly pay two grand more for my SRT and not having these cheap shortcuts very easily fixable and better quality control at the assembly line.