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  #1  
Old 10-11-2015, 06:30 PM
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UConnect HELP!!!

I know there is a section for troubleshooting, and or audio/video, but I kinda need more views on this to get help the quickest...

To start off, I recently moved to Austria from the U.S. and brought my 2014 SRT with me (U.S. Spec). Have had no issues with it since being here, even got the radio update USB stick, and had zero problems installing that.

But just today, we all hop in the Jeep, and once fired up the radio screen only displays "UConnect loading". It will simply not go away. All controls via the touch screen are unusable to me. No radio stations, no heated seats, no selecting audio sources, no heated steering wheel, no SRT pages, no climate controls, no hands free phone.....nothing.

Could this be an issue with the radio update, and if so, how would I go about reinstalling since I can't use the touch screen? Not to mention, since I am in Europe, how is UConnect going to load if it can't get in touch with U.S. based satellites?

I am kinda wary of taking it to the local FIAT dealer since it is a U.S. spec vehicle.....Has anyone else seen anything like this?

Mike

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  #2  
Old 10-11-2015, 06:46 PM
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I had a few minor gremlins after the last radio up date but nothing like you are describing. I pulled the battery cable left if off 30 minutes put it back on and gremlins never came back. No guarantees but it's something easy to try, if it doesn't work you need to take it in
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  #3  
Old 10-12-2015, 08:32 AM
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Re: UConnect HELP!!!

Well, I did the battery disconnect, and that didn't work.

Did the temp up and down button simultaneously, that didn't work.

Did the mute and tune buttons simultaneously, that didn't work.

Pulled fuses (dropped one in the engine bay, gotta hunt around for it), that didn't work.

Live chat woman wants me to call back stateside to talk to an agent, but that is gonna cost a kidney for the call charges.

Looks more and more like I am going to have to go to the local FIAT dealership. I'm sure it will be an adventure in language breakdowns, but maybe I'll get lucky and find out that my warranty carriers over from the U.S. to Europe.

Mike
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  #4  
Old 10-19-2015, 03:51 PM
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Re: UConnect HELP!!!

Went to the dealer (here in Austria) today, and they advised me that I need an entirely new UConnect Head unit.

I called Jeep International, and surprise surprise, they still can't get off their asses and decide whether or no to cover the cost. So it appears the quickest route would be for me to purchase and have the new unit shipped myself.

Would anyone have a recommendation on where to purchase a new system?

I just want to make sure I am getting the right one, at a "decent" price.

Any help is welcome.

Mike
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