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  #1  
Old 02-09-2014, 06:55 PM
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Zyban response

Since Scott closed that thread without me responding figured I would address you since you want to make stuff up about me I deserve to tell my side because there are two sides.

I pay much more than you are claiming and so what I'm now a Bad guy if I run a business and make money? No one knows what I pay and I never told you period flat out Lie sorry. Wish I paid 500.00 a hood I'd be driving a Lambo.

#1
I have never not done what I said in 6 years of business and I can let my customers speak for this I am the most honest guy you'll ever meet.

#2
I never ship a hood complaint back Why? Reason is easy I will end up paying 400.00 For shipping both ways and then refund you? I can not trust that anyone will pack up a hood correctly and it will arrive to me in saleable condition. IMO much better cutting losses early. If you felt insecure enough to think I had some devious plan of ripping you off and making a large complex paragraph story up about me sorry. This is a rule that one of my MFG in California who has sold 1,000's of hoods has been doing with his customers for over 10 years. Cutting them up or running them over instead of shipping them back just works better for us. I've tried one time shipping a hood back against my MFG better words years ago and I lost the entire hood because it show up back at us in two pieces without a box lesson learnt that was a 1,500.00+ loss. Again Not a thing to do with trying to rip you off.

#3
I did not yell at you on the phone. I simply told you they do not fit Diesel and you disagreed and told me you did not like the way I was talking to you, accusing me of calling you stupid or ignorant. Never happened. I even said on the phone, please do not put words in my mouth. I did cut you off yes.

#4
I wanted to refund you in full, no problems, told you that from day one. Gave you a choice keep it, get a partial refund, full refund and or cutting it up or running it over your choice. What I don't understand.....why you had your OEM hood up for sale and where happy with mine until I called you out on the Diesel thread asking if you had a Diesel.

#5
Fact! I sent you other emails that went unanswered for more than 24hrs. before the one you posted. I simply told you the hood did not fit your diesel truck your leaving stuff out bud. You still never replied to 3 emails sent instead you called me to argue while I was still trying to figure out if you did A,B or C with the coolant tank because you had a Diesel trying to figure things out for you all unanswered by you. From my point of view I was being extremely fair with you asking for honestly that was all I felt Duped yes unanswered emails and a Diesel that was email #3

#6
You hung up the phone because you told me you where going to look into the coolant tank and let me know if it was hitting or not. I even offered to pay for a Body shop because these guys do things like adjust hoods every day and may be you missed something. Once again you put words in my mouth and said you think I'm dumb you think I can't adjust a dumb hood I'm not dumb. I stopped you again and said Please do not put words in my mouth I'm not calling you dumb just trying to help.


So, I'm not sure what the heck this post is supposed to prove. You want the hood or not? If not please run the dam thing over so I can refund you for the 3rd time. This method has nothing to do with me ripping you off or whatever it is you are trying to accuse me of. I think my customer base can speak for my customer service and honestly this is the first post in 6 years of negative feedback on the internet about me or my company. I take things like this serious and it could have been worked out off the net (thought that's what we where doing) instead of you making a bunch of hoopla up. I try to help everyone and make sure everyone is happy and still can't figure out what your problem is kinda weird honestly.
  #2  
Old 02-09-2014, 07:23 PM
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Re: Zyban response

BTW from the video it's your hood prop holding the hood up it's too strong. So appears I could help you but you jumped the gun not sure why you did this so disconnect the hood prop or use the second hole on the hood to lower he point of lift and should close perfectly.
  #3  
Old 02-09-2014, 08:07 PM
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Re: Zyban response

Chad, be careful how fast you backpedal, you might drown.

I am not going to go over this he-said-she said crap anymore, after that phone conversation I know your true colors.

You are missing one large point of me posting this customer service experience with you. I received the $599 refund from you on Jan 29th. We had spoken, I was going to work with this sub-par quality hood for half price and that was the end of it. I never said anything on this forum or the internet about my problems with this hood.

YOU are the one a week later when I am away on business sending me emails out of the blue saying I am dishonest and that you are going to re-charge my credit card. YOU are the one stating you were going to bring this to the Jeepgarage forum and have 14 others post their fitment to refute my claims. YOU are the one that stated I would be banned from Jeepgarage if you don't get paid in full. YOU are the one who said the owners also own two of my hoods what I did was dishonest in not only my opinion but theirs. YOU also need to learn to listen and/or read, I've already told you on multiple occasions that disconnecting the hood prop does nothing to correct this issue.

YOU are the sole reason that thread was created, pat yourself on the back. You've successfully wasted my time, your time, and Scott's time. I am done talking to you.
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  #4  
Old 02-09-2014, 08:17 PM
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Re: Zyban response

You still have not said why your OEM hood is or was for sale shipping in the Black Ops Box in the for sale section and you where O.K. with a partial refund until called out.

I will drive down to you either adjust it myself or give you cash back I will leave my place tomorrow AM and put all this to bed because that's what kind of service I give Period!!
  #5  
Old 02-09-2014, 09:00 PM
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Re: Zyban response

What does my OEM hood for sale have to do with this? I already stated over two weeks ago and we both agreed on 1/2 refund and I would keep the carbon hood and work with it. Why would I need my stock hood?

The 1/2 refund deal was done, end of story. What was called out? You mean the demonstrably false accusation that the hood does not fit a diesel WK2? By the way, you can even shine a flashlight in the ~2" gap between the raised hood vent area just below the windshield and look into the entire engine bay and see nothing is contacting. I just wanted to do the coolant tank/shaving cream video to show you your accusation was full of crap.

I'll do you one better and save you the time and expensive of driving 3-4 states. Refund me the rest of the money including shipping (shouldn't have to pay for shipping for a hood that had no quality control), and I will post on this forum a video of my Jeep rolling over it. I am not leaving the ball in your court.

As soon as the refund hits my account, the video will be uploaded the same day. You can take that to the bank.
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