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-   -   Wood Trim Damage (http://www.jeepgarage.org/f107/wood-trim-damage-17347.html)

DieselvRR 01-11-2011 08:29 PM

Wood Trim Damage
 
I took delivery of my Overland this past weekend. Everything is great except something I noticed today. On the rear passenger side door, the wood trim is bowed and will not snap into place.

http://picasaweb.google.com/vytruong/GCTrim#

Emailed my sales guy and waiting for a response.

White Chocolate 01-11-2011 08:37 PM

Re: Wood Trim Damage
 
Ohhhh that would drive me nuts!

KarlG 01-12-2011 03:43 PM

Re: Wood Trim Damage
 
Should have been picked up by QA on the line, but maybe the wood warped after it was installed. I suspect suppliers are getting pressed to rush orders to keep up with assembly demands.

robpp 01-12-2011 03:52 PM

Re: Wood Trim Damage
 
why your sales GUY; he's done with you bro. you need the service department. find that GUY.

08Hemi 01-12-2011 04:09 PM

Re: Wood Trim Damage
 
^X2

Asativa 01-12-2011 04:26 PM

Re: Wood Trim Damage
 
x3, but i doubt youll have much of a problem getting something like that taken care of. congrats on the new ride!

GiggityGiggity 01-12-2011 04:28 PM

Re: Wood Trim Damage
 
being in sales myself I would want to know if my customer wasnt happy or had an issue with a product i sold them. I would rather the customer call me and I'll have service contact the customer to set up a time to resolve the issue. I know most sales people would disagree BUT the best business is repeat business and repeat business looks after its own marketing leading to referrals. At the end of the day people buy from people and no matter what product you sell the customer will always remember their experience. Good or bad.

mjw930 01-12-2011 05:47 PM

Re: Wood Trim Damage
 
2 words, Gorilla Glue ;)

Just kidding, that should be an easy fix but they will probably order a replacement strip so it may take some time.

DieselvRR 01-12-2011 08:38 PM

Re: Wood Trim Damage
 
My sales guy is legit....he is pretty much the relationship between me and the dealer. great guy and I know he will take care of me.

Polak 01-30-2011 03:00 PM

Re: Wood Trim Damage
 
Quote:

Originally Posted by DieselvRR (Post 333376)
My sales guy is legit....he is pretty much the relationship between me and the dealer. great guy and I know he will take care of me.

Did they take care of it?

DieselvRR 01-30-2011 08:41 PM

Re: Wood Trim Damage
 
Yup, they took pictures to send to Jeep as a part of the QC process. Ordered a new trim and replaced.

bluetrude 02-04-2011 01:40 PM

Re: Wood Trim Damage
 
Quote:

Originally Posted by GiggityGiggity (Post 333161)
being in sales myself I would want to know if my customer wasnt happy or had an issue with a product i sold them. I would rather the customer call me and I'll have service contact the customer to set up a time to resolve the issue. I know most sales people would disagree BUT the best business is repeat business and repeat business looks after its own marketing leading to referrals. At the end of the day people buy from people and no matter what product you sell the customer will always remember their experience. Good or bad.

I agree, I bought a used Durango in 2002 and it had a terrible vibration. My salesman made sure service got it taken care of. After rebalancing tires, replacing gears and having engineers check it out they finally found out it was a defective tire. They replaced with all new tires. I would have gone back to them for my upcoming Jeep except the dealership closed a couple of years ago when Chrysler closed several dealerships.


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