Jeep Garage  - Jeep Forum

Jeep Garage - Jeep Forum (http://www.jeepgarage.org/forums.php)
-   Grand Cherokee - WK2 - (http://www.jeepgarage.org/f73/)
-   -   Buyback (http://www.jeepgarage.org/f73/buyback-20470.html)

jp467 03-18-2011 11:51 PM

Buyback
 
I have just requested a buyback due to all the problems I have had or I should say the one problem I have had that they cannot fix. I was just wondering from anyone who has been through a buyback how the process works and how long it takes? I know they want you to buy another vehicle and I would be getting another Grand Cherokee so that is not a problem.

robpp 03-19-2011 06:57 AM

Re: Buyback
 
i assume you are talking about using the lemon law to get a new vwehicle?

you need to google your state name and lemon law and get the details for YOUR state as they are all different.

GL

mjw930 03-19-2011 07:09 AM

Re: Buyback
 
I think he's talking about a goodwill buyback rather than a Lemon Law case. The difference being Chrysler buys the vehicle back and gives you a credit towards the purchase of another WK2 vs. a Lemon Law case where it's a cash settlement with no obligation to repurchase a Jeep. I saw one thread on this http://www.jeepgarage.org/f110/new-jcg-again-20134.html

robpp 03-19-2011 07:18 AM

Re: Buyback
 
^^^^^^^^ ok i never heard of anything like that.




if they will do it OP go for it!

mjw930 03-19-2011 07:35 AM

Re: Buyback
 
It's not all that common but many times it's cheaper for Chrysler to take the vehicle back then try to fix it. It's also cheaper than a lemon law verdict because they are trading cars at cost, not retail. In addition, if it's a difficult problem the engineers may want a closer look to see if it's something they can correct with a running change or TSB.

DrDan 03-19-2011 08:23 AM

Re: Buyback
 
I agree you need to know your states lemon law. In Michigan the law is online and easy to understand. I found that having a lawyer helped. The lawyer himself didn't help, just saying you're meeting with him helped. I think invoking the lemon law costs them a lot so they will try to avoid that, and suddenly did what they should have a month before. (not Chrysler)

zer0kid 03-19-2011 09:26 AM

Re: Buyback
 
Quote:

Originally Posted by mjw930 (Post 378757)
I think he's talking about a goodwill buyback rather than a Lemon Law case. The difference being Chrysler buys the vehicle back and gives you a credit towards the purchase of another WK2 vs. a Lemon Law case where it's a cash settlement with no obligation to repurchase a Jeep. I saw one thread on this http://www.jeepgarage.org/showthread.php?t=20134

Yeah that's me. I'm still running with dealer plates on the Overland as the paperwork hasn't come through from ISG, a third party that Chrysler handed my case of to for closure.
I did both; mailed in Wisconsin's Motor Vehicle Lemon Law Notice
http://www.dot.wi.gov/safety/consume...s/lemonlaw.htm
and opened a case and clearly stated the intent to Lemon or have them buyback with Chrysler Customer Care at 877-426-5337.

K9jackie 03-19-2011 11:25 AM

Re: Buyback
 
I did it with my BMW x5 that I bought in February... it was a lemon but I didn't need to take legal action... I just said I would talk to my lawyer if they didn't take the opportunity to resolve my issue. I wrote a letter detailing my issues with the X5 to the dealership management, CC'd everyone I could find at BMW. Then I asked for my money back or a comparable (or better) vehicle. Since they no longer had any like I had bought, I got a refund 5 days later.

goatee 03-19-2011 06:37 PM

Re: Buyback
 
I did it with my 96 Grand Caravan. Chrysler agreed to the buyback and I was charged so much for each mile driven ( I really can't remember how much it was at the time). They ordered me an exact same model and everyone was happy for it). I do remember that whatever the charge was per mile that it was reasonable. Good luck.

DrDan 03-19-2011 07:45 PM

Re: Buyback
 
In Michigan you take the mileage when the problem first started divide by 100,000 and multiple by the cost of the car. So I had 4500 miles and ended up paying 4.5% of the cars value for use of the car.

jp467 03-23-2011 11:55 AM

Re: Buyback
 
Quote:

Originally Posted by zer0kid (Post 378815)
Yeah that's me. I'm still running with dealer plates on the Overland as the paperwork hasn't come through from ISG, a third party that Chrysler handed my case of to for closure.
I did both; mailed in Wisconsin's Motor Vehicle Lemon Law Notice
http://www.dot.wi.gov/safety/consume...s/lemonlaw.htm
and opened a case and clearly stated the intent to Lemon or have them buyback with Chrysler Customer Care at 877-426-5337.


How long did your process take and how did it go?

zer0kid 03-23-2011 12:41 PM

Re: Buyback
 
From the point when I mailed the lemon notice and called Chrysler Customer, it was a week before I was contacted by Chrysler and the dealer. Dealer let me know a buyback was approved. I got a call from ISG (or IGS) which is the third party that Chrylser is using to handle my case. I faxed in receipts for additions purchased (mats, tint, tow hooks, etc.) yesterday and was told it will take a few business days to process. This is the third week so far.


All times are GMT -5. The time now is 05:08 PM.

Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Copyright 2012 - JeepGarage.Org
The Jeep Grand Cherokee Owners Community