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-   -   Why I never buy a Chrysler - Jeep SUV again? (http://www.jeepgarage.org/f107/why-i-never-buy-a-chrysler-jeep-suv-again-22074.html)

gomaximo 04-20-2011 06:38 PM

Why I never buy a Chrysler - Jeep SUV again?
 
Post title says all, Why I never buy a Chrysler - Jeep SUV againg?. The answer is simple, the after sales service.

I have to admit that the vehicle in terms of design and performance is a best in class, but when it comes to solving warranty problems, the manufacturer is Last in class.

Issues such as 430N malfunctions (That I have in my GC) with a promise of an update that never comes and it seems that any part that is requested by warranty issue go to national back order (in my case one scratch on a seat and 30 days and the part doesn't appear ) and when speak with the manager in customer care - call center , it seems that we should be grateful that they are trying to find the part, because manufacturers of parts has no on inventory; at this point I have some question: If Jeep has no parts to cover warranty issues, How they continue assembling vehicles? What is most important for Chrysler-Jeep sell and do not respond effectively to their customers?. They do not think that this way of handle clients, have a boomerang effect?

But is a fact, the responses does not correspond to the amount of money paid and that you expect be covered by a solid warranty and effectively post-sales service.

At this time, I must consider if I will keep my 2011 GC (with 1089 miles and 40 days) and pray to God everyday for not have any problem that I need use Chrysler-Jeep after sale service, or return my 2011 GC to Dealer, assume the loss and buy an SUV that will be not best in class but if I will get an effective response from the manufacturer.

It is a problem that today we have all we purchased a GC 2011. :(:(

Bmwister 04-20-2011 07:01 PM

Re: Why I never buy a Chrysler - Jeep SUV again?
 
Those could be the same reasons I might never buy a GM, Honda or Mercedes product again.

xinchong 04-20-2011 07:12 PM

Re: Why I never buy a Chrysler - Jeep SUV again?
 
1. Good car, bad service.
2. Bad car, good service.
Your pick?

I pick 1

jeepster23 04-20-2011 07:35 PM

Re: Why I never buy a Chrysler - Jeep SUV again?
 
Quote:

Originally Posted by Bmwister (Post 400046)
Those could be the same reasons I might never buy a GM, Honda or Mercedes product again.

WOW really you just named two{Honda and Mercedes}of the most reliable car makers in the world.

jas32 04-20-2011 08:18 PM

Re: Why I never buy a Chrysler - Jeep SUV again?
 
Quote:

Originally Posted by jeepster23 (Post 400058)
WOW really you just named two{Honda and Mercedes}of the most reliable car makers in the world.

Not everyone is immune from service problems. At one time Honda was one of the most recalled vehicles and Mercedes had so many problems their IQS numbers dipped below everyone else in the luxury class.

CPT2010 04-20-2011 08:29 PM

Re: Why I never buy a Chrysler - Jeep SUV again?
 
agreed X2 I can go on about Honda.....:rolleyes:

SvenskaJeepGuy 04-20-2011 08:29 PM

Re: Why I never buy a Chrysler - Jeep SUV again?
 
Quote:

Originally Posted by jeepster23 (Post 400058)
WOW really you just named two{Honda and Mercedes}of the most reliable car makers in the world.

own one outside of warranty and you wont make the same comment

mjw930 04-20-2011 10:28 PM

Re: Why I never buy a Chrysler - Jeep SUV again?
 
I'm betting your dealer has you filed under "customers we wished never came in the front door". Let's see, as I see it you have no REAL problems with your vehicle, just a torn seat (not sure how this is a warranty issue but who knows) and a radio that probably has a hard time working with your iPhone or doesn't have Sirius travel link, something that's more then likely caused by Apple not following bluetooth standards and Mitsubishi screwing up some coding on the radio, all of which will be fixed in due time and you're ready to throw the entire company under the bus. WOW!!!!!!!

gomaximo 04-20-2011 11:47 PM

Re: Why I never buy a Chrysler - Jeep SUV again?
 
Sorry, But any problem, It's a problem, the leather in my rear seat is scratch, and the radio have a some issues like problen reading Ipod, not iphone, loose the configuration each time you turn off the vehicle, the travel link didn't work, etc. ( both valid claims have open status in Customer Care Center)

Why I need to have major problems for get a good service level, I don't expect the problem be solve in 1 week, of course, but 1 month and counting? make not sence.

If this is a "normal" situation, probably I am wrong, who knows!

MikeD 04-20-2011 11:51 PM

Re: Why I never buy a Chrysler - Jeep SUV again?
 
It goes both ways, I have exceptional service at my Jeep/Chrysler dealer.

Scottina06 04-21-2011 12:08 AM

Re: Why I never buy a Chrysler - Jeep SUV again?
 
the iphone thing is common across ALL manufacturers.....

get an htc EVO on Sprint...that solved all my phone problems.....

ColdCase 04-21-2011 05:42 AM

Re: Why I never buy a Chrysler - Jeep SUV again?
 
Quote:

Originally Posted by gomaximo (Post 400225)
.

If this is a "normal" situation, probably I am wrong, who knows!

Its been 26 years and GM has yet to fix my Vette's transmission design problem.... so it may be a long long wait :)


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