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dubwarren 05-02-2011 09:53 AM

Pearson jeep in Richmond va
Anyone ever dealt with them on the service side?

BOYCHIKS 05-02-2011 02:18 PM

Re: Pearson jeep in Richmond va
Service is great, all the guys in the back are great guys!

They let me stand back there around my car if it is being worked on.

I would recommend them to anyone.

dubwarren 05-02-2011 03:18 PM

They took my overland in 2 hours before the service apt, told my wife the jeep was next in line at 12ish. 4pm now and still hasn't been looked at.

I was considering buying a summit overland off the lot before they blew me off today.

Now I'm wondering if it's worth the wait to order because if the service dept puts me at the back of the line like they did all day I'm certainly not buying from anything from them.

All they have to do is fix the door and they have a sale, blow me off and I'll never use them for anything again. Sales or service.

My wife dropped the vehicle off at 8am, 2 hours early. The didn't even touch the vehicle yet. They know she gets off work 430pm. They blew both of us off all day. You get one chance with me. Do me right and I'm loyal, do me wrong and I'll never deal with you again.

The jury is still out at this point. I'll know more soon and will definately post a review of how they handled the situation.

BOYCHIKS 05-02-2011 03:55 PM

Re: Pearson jeep in Richmond va
Yeah, that doesn't seem like any fun for you. I'm disappointed to hear all of that.

I had mine in a few months ago, probably October time to be more exact. I will say I was pretty furious when I came in early as well as they didn't take the car in, but I told them I was going to get my jeep from the back and come back when they could take it in--at that point is was taken in to the hop.

I've never dealt with the sales there, but I did at Haynes, which was before Pearson. (different owner though, mostly same people) They were great there.

Sorry about your troubles.

dubwarren 05-02-2011 07:32 PM

Seems like Pearson picked up the ball they dropped today. They gave us a loaner and said the door should be fixed by 5pm tomorrow. If they do I'm going to look at the summit edition Saturday or Sunday.

They took care of me though, that's what matters. If they follow through on the promises of today then they have a customer for life.

Time will tell.

BOYCHIKS 05-02-2011 08:07 PM

Re: Pearson jeep in Richmond va
Well I wish you luck, and glad to hear that!

Keep the thread posted

If you ever get in a wait that long, go up and grab a nice meal at my restaurant. It's in Innsbrook :D

dubwarren 05-02-2011 08:30 PM

There's some good food up that way, what's the name? Maybe I'll check it out sooner rather than later and we can compare jeeps!!!

BOYCHIKS 05-02-2011 11:21 PM

Re: Pearson jeep in Richmond va
Boychik's Deli; in between of Capital Ale and Hondos.

Certainly! Honestly, I've yet to check out a wk2. Anytime just shoot me a message.

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