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-   -   siriusXM sub (http://www.jeepgarage.org/f73/siriusxm-sub-25399.html)

ilber 07-07-2011 03:22 PM

siriusXM sub
 
Well officially I got my first road block.
after 2 month of ownership i started getting notices that my trial sub for Sat radio will expire. I called Sirius and explained that i have 1 year, I was told no problem. 2 weeks later get another notice. I called Sirius and asked again. I was told that dealer coded wrong for 3 month not 12 month. Contact dealer. So I called service/financial/sales managers to finally get a call from sales guy statng that I go sirius not XM side ( or other way around) and basically ignore the letters. OK.
I didn't drive the vehicle for a few days. This morning behold- CHannel unsubscribed messages.
I am pissed. Call Chrysler assistance they tell me i need an upgrade software, the letter was send out just about time when i got my vehicle so i never got the letter. ok crap happens. Chrysler will send the software to me, but it is on back order 2-3 weeks. was suggested to call local dealers. 1 dealer laughed, 1 dealer said 2-3 weeks, my dealer told me they don't know what's going on nor can not order anything. I think they pissed me off/wasted enough of my time for me to request 12 months sub from point they get their poop in the group... still love the jeep but i rely heavily on Travel link....
sorry boys/girls i just had to vent.... still love the jeep!
ilber

Andrew Klossner 07-07-2011 04:12 PM

Re: siriusXM sub
 
Quote:

Originally Posted by ilber (Post 443648)
Call Chrysler assistance they tell me i need an upgrade software

No you don't. The software version has nothing to do with your subscription. When somebody at Sirius updates their database to restore your subscription, your satellite radio will start working again.

rich mac 07-07-2011 08:06 PM

Re: siriusXM sub
 
Same thing happened to me. After I received the first letters from Sirius telling me the 90 day trial was about to end, I called with my VIN, radio ID and account number from the letter I received. The service rep told me he would take care of it and I'd get a one year subscription from the date I called. About a month later, I got another letter telling me that my 90 day trial was nearly over. Called Sirius again, the rep told me they had no record of my previous call. Finally she said she would handle it for me. She gave me a user id and password for the Sirius site so that I could check my status on line after I finished talking to her. Sure enough, the site said I had a one year subscription good from the date I talked to her. So, call the Sirius phone number from the letter you got and explain the situation and they should handle it for you.

SvenskaJeepGuy 07-07-2011 10:05 PM

Re: siriusXM sub
 
sirius customer service sucks, keep calling the dealer and make them fix THEIR mistake

Nouveau Redneck 07-08-2011 11:32 AM

Re: siriusXM sub
 
Sirius customer service was great the one time that I called them. I called because I got a letter in the mail telling me all about the wonderful account management I could do by logging into their web site, but there was no information on how to set up my on line account. The customer service rep was very good and helped me set up the on line account, and since I had read so many horror stories about incorrect trial subscriptions on here, I asked her to check my subscription for me and she confirmed that I had the 1 year subscription for Sirius radio as well as the 1 year Travel Link subscription. When I later logged in on line, the web site confirmed the 1 year subscriptions.

ilber 07-08-2011 11:56 AM

Re: siriusXM sub
 
thanks guys!
well i made my seemed like customery phone calls.
dealer ( since from yesterday I was expecting calls from service( still waiting on his call back) and sales manager after I spoke with my sales guy). Dealer still sayingI am all good to go, keep ignoring the letters on what I replied sure, but I want radio reconnected since it is unsubscribed already.
Sirius told me it not their fault, if I got 1 year, take it up with who ever told me, but i have 90 days
and of course chryco, I asked what does "430N Upgrade" activating travel link got to do with 730N RHR radio. So now it is excalated to reinstate my 1 year subscription...
for mesly 200 bucks i am waisting my time...Suddenly I feel like nothing different compared to dealing with GM folks...

ilber 07-08-2011 12:08 PM

Re: siriusXM sub
 
well got to general menager at the dealer and asked him to take a look at this situation so i would not need to escalade any farther. I mean not a lot of money, but what the hell. Why am i getting run around?!
ilber<- driving other cars for now, so would not be constantly reminded about "chryco way"... i realy realy want to be able to say that the jeep is a great purchase....

ilber 07-08-2011 09:25 PM

Re: siriusXM sub
 
Well the squeeky wheel gets lubed.

Prepaid service for a year from today

ColdCase 07-09-2011 07:07 AM

Re: siriusXM sub
 
Quote:

Originally Posted by Nouveau Redneck (Post 444097)
Sirius customer service was great the one time that I called them. I called because I got a letter in the mail telling me all about the wonderful account management I could do by logging into their web site, but there was no information on how to set up my on line account. The customer service rep was very good and helped me set up the on line account, and since I had read so many horror stories about incorrect trial subscriptions on here, I asked her to check my subscription for me and she confirmed that I had the 1 year subscription for Sirius radio as well as the 1 year Travel Link subscription. When I later logged in on line, the web site confirmed the 1 year subscriptions.

You don't have any choice but to call and talk to them, but the net is full of sirius customer service horror stories. They like to keep automatically renewing a subscription regardless (if you can don't sign up for automatic renewal). I spent 4 hours mostly on hold when they cancelled my paid subscription by error... etc... etc... You were lucky, miracles do happen :)

Radside 07-09-2011 11:33 AM

Re: siriusXM sub
 
Quote:

Originally Posted by ColdCase (Post 444538)
You don't have any choice but to call and talk to them, but the net is full of sirius customer service horror stories. They like to keep automatically renewing a subscription regardless (if you can don't sign up for automatic renewal). I spent 4 hours mostly on hold when they cancelled my paid subscription by error... etc... etc... You were lucky, miracles do happen :)

I can verify this...they auto renewed my subscription on my 07 Wrangler without my consent and it was a PITA to get them to cancel it. I was willing to pay for just the traffic services but they said it was all or none so it was none for me. Their horrific CS turned me off and it is very unlikely that I will ever pay for their music service again. I like their traffic and travel services but I'm not willing to tolerate their heavy handed CS policies.

K9jackie 07-09-2011 11:50 AM

Re: siriusXM sub
 
I am having a horror story myself.... I end up with the most incompetent customer service reps every time I call. I gave them all the proof that I own a 1 year trial. For some reason I am unable to get this resolved. I've been going back and forth on the hone and email with sirius. I even mailed the PDF of my window sticker. I have left messages with my dealer. I'm done being nice about it... This is my weekend project now. I feel like SIRIUSXM is trying to rip me off. I tried posting my complaint on their facebook page but they deleted it.... I am venting on twitter and anywhere public now.

I am so angry with SIRIUSXM

ilber 07-09-2011 03:38 PM

Re: siriusXM sub
 
1 Attachment(s)
if you got short changed, like i did. To be honest it is not SiriusXM fault. In my case it was 100% dealer, actually make it 150% since i called and asked them to address the issue, before it became an issue. I contacted general manager and my next call was to the dealership owner. But general manager asked me for 3 hours to resolve the issue ( he was on the meeting for 2 hours). he did called me within 3 hours to tell me that everything is ok and was on the conference call with siriusxm to reactivate the service ( well I was not near the jeep). But as soon as i got home call sirius and withing 5 minutes my service was restored for a year from reinstating date.
all in all i think the pee-on at the service is numb-nuts. but the "movers&shakers" at the dealership showing that they do want MY business...
ilber ...I do love my jeep


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