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-   -   Wrong Grille? (http://www.jeepgarage.org/f107/wrong-grille-31435.html)

Corp Cog 11-21-2011 11:47 PM

Wrong Grille?
 
Now I've waited patiently for my new Jeep to arrive and took delivery today. I wired in my radar detector, applied some Aquapel and put the Husky liners in. All was great, or so I thought. I was day dreaming while taking the dog out about putting the chrome fog light bezels on my Mineral Gray Overland thinking that would complement the front end perfectly. As I am walking in the garage visualizing the bezels I notice the vertical slats of a Laredo grille...WTF?!?!? Sure enough, a Laredo grill on my Overland... how do you think that happened? I plan on rolling to the dealer in the AM and asking the same question and asking for the correct grilled to be installed. My ride was sitting at the dealer for 6 days waiting on some paperwork, any bets whether it was a factory error or dealer shenanigans?

starscream 11-22-2011 12:32 AM

Re: Wrong Grille?
 
It's probably a factory mistake, stuff like that happens a lot. My other car is a Mustang and on the Mustang forums there's plenty of stories of Cobra, GT, and V6 parts being messed up from the factory all the time.

SW03ES 11-22-2011 12:33 AM

Re: Wrong Grille?
 
That grille comes on the Limited too.

My guess is its more likely dealer shenanigans than factory error. I bet someone with a Laredo or Limited wanted the Overland grille as part of the deal...and they swiped yours and figured you would never notice...

jp467 11-22-2011 12:44 AM

Re: Wrong Grille?
 
This happened at the factory a dealer would not do that. Several years ago I bought a 2002 grand cherokee limited which came with body colored door handles. When I went to pick it up it had body color on the passenger side but the black laredo handles on the drivers side. Just someone at the factory grabbed from the wrong bin which is the same thing that happened with your grill.

BuckeyeSRT 11-22-2011 07:43 AM

Re: Wrong Grille?
 
No excuse for that.

Corp Cog 11-22-2011 09:32 AM

Re: Wrong Grille?
 
Well, just back from the dealer... what a dealer. I've said it before and I believe it, the dealer is a critical piece in creating customer satisfaction. I pull in and tell them the problem and they look at me like at me like I'm a Michigan fan. I explain to them that there are 3 types of grilles, and the one on my overland belongs on a Laredo or, as SW03ES pointed out, a Limited. I then was regaled with multiple hypothetical explaining why that grille was in fact the correct grill. They were surprised that I knew the correct code for the Overland grille and when they printed the build sheet I pointed it out for them. (Thanks Jeep Garage!) 30 minutes spent convincing them to order the correct grille, but they finally, grudgingly did.

Now I wait for the grille to arrive.

BuckeyeSRT 11-22-2011 10:33 AM

Re: Wrong Grille?
 
Same story as when I got the wrong steering wheel on my Summit. Then the repeated visits after, for damaged caused by the install of the right wheel. They do forget that the dealer is on the front line of satisfaction and it is one of the reasons I canceled my SRT8 order.

SW03ES 11-22-2011 11:38 AM

Re: Wrong Grille?
 
Quote:

Originally Posted by jp467 (Post 519610)
This happened at the factory a dealer would not do that.

You obviously haven't spent much time around dealers.

Dealers will do ANYTHING. I know they will take parts off of cars and put them on other cars because they've done that for me. I had them take the wheels and tires off another Lexus on the lot one time because I wanted Michelin tires. No problem. My Dad bought a Cadillac once and he liked the wheels on the STS while his was an SLS. They took the wheels off the STS and put them on the SLS to sell him the car, then sold the STS to someone who didn't know any better.

On the Lexus forum, we had a member who had a small paint deformity on the hood of his Lexus, but he didn't want a repaint. They took the hood off another car on the lot the same color, and swapped it with his...and sold the car with the hood deformity to someone else who didn't care.

Like I said, dealers will do ANYTHING.

Quote:

Several years ago I bought a 2002 grand cherokee limited which came with body colored door handles. When I went to pick it up it had body color on the passenger side but the black laredo handles on the drivers side. Just someone at the factory grabbed from the wrong bin which is the same thing that happened with your grill.
See, this outlines the quality difference. I've been on car forums for 15 years, mostly asian car forums because thats what I've owned. I have never, ever heard a story of the factory using the wrong parts on a car...never one time. Yet...in my two months on the Jeep forums...I've heard a lot of stories of that exact thing happening. Thats just incredible to me.

Good for you Corp for making them put it right...

bromhead 11-22-2011 01:51 PM

Re: Wrong Grille?
 
My 2012 shipped with the 2011 radio. Apparently the late 2011/2012 overlands come with a radio that has a 40/20 g capacity/useable space. Unsure if there is a different model number. Last week, my dealer confirmed the problem and ordered the new stereo. Not a big inconvenience, but when added to the 2 mechanical failures i had within the first 600 miles, a bit annoying. Still very happy with the vehicle....

K3LAG 11-22-2011 03:59 PM

Re: Wrong Grille?
 
I had the same problem with the wrong grill on my '11. Only difference was that my dealer took care of it with no complaint at all.

http://jeepgarage.org/showthread.php?t=22932

Larry

Jeeters 11-22-2011 05:43 PM

Re: Wrong Grille?
 
They should surely know about the different grills. If now, well.... wow.

They should have known the grill was wrong, and then be wanting to fix it because, since it's a factory 'defect', they'll not only get re-imbursed for the grill, they'll actually make money on the labor of doing the swap.

If they were hesitant to fix it, then they're thinking it's going to be out of their pocket. If it's out of their pocket, I suspect shenanigans.

jp467 11-22-2011 06:25 PM

Re: Wrong Grille?
 
Quote:

Originally Posted by SW03ES (Post 519804)
You obviously haven't spent much time around dealers.

Dealers will do ANYTHING. I know they will take parts off of cars and put them on other cars because they've done that for me. I had them take the wheels and tires off another Lexus on the lot one time because I wanted Michelin tires. No problem. My Dad bought a Cadillac once and he liked the wheels on the STS while his was an SLS. They took the wheels off the STS and put them on the SLS to sell him the car, then sold the STS to someone who didn't know any better.

On the Lexus forum, we had a member who had a small paint deformity on the hood of his Lexus, but he didn't want a repaint. They took the hood off another car on the lot the same color, and swapped it with his...and sold the car with the hood deformity to someone else who didn't care.

Like I said, dealers will do ANYTHING.



See, this outlines the quality difference. I've been on car forums for 15 years, mostly asian car forums because thats what I've owned. I have never, ever heard a story of the factory using the wrong parts on a car...never one time. Yet...in my two months on the Jeep forums...I've heard a lot of stories of that exact thing happening. Thats just incredible to me.

Good for you Corp for making them put it right...


I have been around dealers alot and I have bought many new vehicles. what I really meant was I don't think a reputable would do this. They sure woundn't do it on a sold vehicle that someone had ordered. Its far more likely they just grabbed the wrong grill at the factory. I don't why that would be so hard to believe. As far as the service dept not knowing the differences in the grills that doesn't suprise me at all.


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