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Crestwood1001 12-01-2011 08:58 PM

4X Guard
Well guys I think its time this comes to light to the public of jeep garage. Greg can comment if he likes but as someone who has been seeing this happen IM pissed, idk how he isnt!
So we all saw that TWO months ago Greg (JeepCoop) ordered a rear guard two. At the time the site said usually ships within 2 to 3 days. Its now been TWO months of bullshit from Marlin, the guy running it now. Hes been telling Greg that its shipping in a few days and then a week later its being powder coated and then being shipped and it never ships, now he says it will ship tuesday (december 6th) and im willing to bet it wont.
I also had an issue with Marlin regarding an order I was considering until he didnt get back to my TWO emails. Three weeks later when I posted on their facebook page about it I got an email response to BOTH my emails within 20 mins.
I am not saying anything about the product they put out, its awesome! But his view on customer service is appalling. If he got in over his head with back orders, he needs to just come out and say it, not keep blowing smoke up Gregs ass saying it will ship in a few days and then a week later saying the same thing.

JeepCoop 12-01-2011 10:06 PM

Yea man it really bugs me cuz customer service is HUGE to me, and I'm all about honesty! I dont mind I'd things are behind or what not but, man up and say what's really going on. I LOVE their products (thank you Russ) but come on. To make a shipping label to appease me and not ship yet is totally bs to me. I want my RG2 already. Also sucks that they make the majority of the 4x armor out there. I'd cancel my order but I want this damn thing so badly. Tired of companies bsing people. I understand if you're overwhelmed from taking over a company, but come on!!

Great idea for a thread, Nate! We need a place to vent. I'm pissed and impatient. I want what I paid for. And free shipping isn't enough to fix the issue.

Crestwood1001 12-01-2011 10:11 PM

I'd give him a bit longer and start looking into any banking or legal options you have. Its strait up deception of a paying customer.

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Lucas J 12-02-2011 07:53 AM

Honestly this while ordeal has made me question wether to buy from them. I really wanted the matrix, rock rails and guards all around (overtime wasn't going to buy it tomorrow) but because of this, I may consider alternatives. Rocky road outfitters has a nice set of rock rails and Sagauro makes a bunch of nice products. In fact I was going to buy the 4xguard antenna mount and instead I am buying the Sagauro one. Small item yes but it's not Russ anymore, so my allegiances are gone. If we can't get Russ's customer services, then maybe it's not worth it anymore. Great products with crappy CS= not worth it to me.

Just my 2 cents.

Crestwood1001 12-02-2011 08:12 AM

Does anyone have a problem with me directing Marlin to this thread? He needs to see what he's doing to his company, and hopefully seeing the truth of how his actual customers feel will get his ass in gear!

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Lucas J 12-02-2011 10:18 AM

I am not trying to hide from the truth. Direct whomever you want.

Crestwood1001 12-02-2011 10:23 AM

We need tosh in here. Her ordered a matrix for his ladys XK and Marlin printed a shipping lable days before he shipped it just to make him happy. That's bullshit

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JeepCoop 12-02-2011 10:56 AM

Re: 4X Guard
Here's the latest email from Marlin!

"Greg, Your order was delayed do to a mouting bracket missing nut serts. Problem is fixed and will ship this afternoon!!!
I am very sory for the delays.

Your order #10-4XG is scheduled to ship and the tracking information is below. Thank you for your business!
Shipping on 11/30/2011 using UPS Next Day Air SaverŪ

Jeepin By Al"

So now it was an issue w his nuts?!?! hahaha

JDubya 12-02-2011 10:59 AM

Re: 4X Guard
hopefully it actually ships this time!

Crestwood1001 12-02-2011 11:04 AM

I'm sorry but this guys an ass full of excuses

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JeepCoop 12-02-2011 11:15 AM

Re: 4X Guard

Originally Posted by JDubya (Post 526017)
hopefully it actually ships this time!

Seriously. The excuses are just stupid! Ship my shit already, shit! haha


Originally Posted by Crestwood1001 (Post 526019)
I'm sorry but this guys an ass full of excuses

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JonJon 12-02-2011 03:43 PM

Re: 4X Guard
Well this is concerning! I was going to buy the front and back skids. Maybe I'll have to wait then. I can't stand poor customer service and would rather not put myself in that position.

Good luck Coop!

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