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-   -   Don't Buy An New SRT8! Jeep Customer Care Doesn't Care (http://www.jeepgarage.org/f97/dont-buy-an-new-srt8-jeep-customer-care-doesnt-care-34787.html)

HD Guy 01-27-2012 04:34 PM

Don't Buy An New SRT8! Jeep Customer Care Doesn't Care
 
I ordered a new GC SRT8 August 26, 2011. The vehicle came two weeks ago. When I inspected it I noticed three large paint blotches on three of the body panels. The dealer agreed the paint was defective.

Jeep sent the area rep down he agreed the paint was defective. He won't approve a replacement, instead he ordered the three defective body panels repainted. The car was back at the dealer yesterday and the repaint had bubbles in it.

I told Jeep Customer service I really want a Jeep SRT8 but not a new vehicle that has been repainted with a defective paint. job I asked them to allow me to reorder the same Jeep at the same price. Jeep Customer Care gave me the answer today, NO!

With such poor quality control and a take it or leave it for a devalued repainted specialty vehicle (I spoke to three car dealers and all said I will take at least a 10% extra loss when I resell ) why would anyone want to to buy a $60,000+ Jeep?

I appreciate this forum and tracking service. It is too bad Jeep would not take responsibility for allowing its top of the line vehicle to pass QC with three paint defects . It is now the dealers problem as I am moving on.

Potential Jeep GCSRT8 buyers should know Jeep expects customers to accept a vehicle with defects.

Scottina06 01-27-2012 04:50 PM

Re: Don't Buy An New SRT8! Jeep Customer Care Doesn't Care
 
Imay know some people that can help...let me know.

CFUSION 01-27-2012 04:56 PM

Re: Don't Buy An New SRT8! Jeep Customer Care Doesn't Care
 
Did you already buy the SRT8? I'm not understanding. You ordered it and when it came in you noticed problems I see that but did you take delivery and sign for it? Is it your jeep? If not then how can they stop you from ordering another one?

Knightrider03m 01-27-2012 05:04 PM

Re: Don't Buy An New SRT8! Jeep Customer Care Doesn't Care
 
Quote:

Originally Posted by CFUSION (Post 561931)
Did you already buy the SRT8? I'm not understanding. You ordered it and when it came in you noticed problems I see that but did you take delivery and sign for it? Is it your jeep? If not then how can they stop you from ordering another one?

He won't get the cheaper price for the SRT. We are talking about a $4K (I think) price bump if he ordered another Jeep

HD Guy 01-27-2012 05:12 PM

Re: Don't Buy An New SRT8! Jeep Customer Care Doesn't Care
 
I am willing to reorder but I would expect the same price and the dealer said they could not without Jeep's approval. The blame is completely on Jeep Quality Control, why should I need to pay for their screw up?

CFUSION 01-27-2012 05:18 PM

Re: Don't Buy An New SRT8! Jeep Customer Care Doesn't Care
 
Quote:

Originally Posted by HD Guy (Post 561947)
I am willing to reorder but I would expect the same price and the dealer said they could not without Jeep's approval. The blame is completely on Jeep Quality Control, why should I need to pay for their screw up?


Do you lose anything by walking away?

Robert Palmer 01-27-2012 05:19 PM

Re: Don't Buy An New SRT8! Jeep Customer Care Doesn't Care
 
I totally agree with you. I think the way they have treated you is disgusting. Why should you get stuck with a vehicle with paint like that? And why should your brand new truck have repainted panels? Gtfo. the way chrysler treats their customers is horrendous. I had an issue with my wheels peeling when the jeep was 3 months old and they told me to basically **** off. Disgusting customer service.

Scottina06 01-27-2012 05:29 PM

I will help you if I have to.go.to Ralph Gilles himself

sent from my HTC EVO

DGoral31 01-27-2012 05:30 PM

Re: Don't Buy An New SRT8! Jeep Customer Care Doesn't Care
 
Thats just a F'n crying shame man... sorry about your story... you spend that kind of money on ANY vehicle that shit better come in 100% TIGHT... no excuses!

I really hope this forum can help you out somehow... not sure how, but good luck bro!!

12Jeep 01-27-2012 08:01 PM

Quote:

Originally Posted by Knightrider03m (Post 561939)
He won't get the cheaper price for the SRT. We are talking about a $4K (I think) price bump if he ordered another Jeep

What is the deal with the higher price? If he ordered on August 26th the vehicle price should be current (I completely understand the difficulty involved if the order was price protected but this doesn't appear to be the case). There appears to be a better supply of SRT's available now, he should be able to find another at a good price. It stinks they won't do anything on the one he ordered but walking away is the right move.

SvenskaJeepGuy 01-27-2012 09:24 PM

Re: Don't Buy An New SRT8! Jeep Customer Care Doesn't Care
 
Quote:

Originally Posted by 12Jeep (Post 562050)
What is the deal with the higher price? If he ordered on August 26th the vehicle price should be current (I completely understand the difficulty involved if the order was price protected but this doesn't appear to be the case). There appears to be a better supply of SRT's available now, he should be able to find another at a good price. It stinks they won't do anything on the one he ordered but walking away is the right move.

Early order price protection

SvenskaJeepGuy 01-27-2012 09:25 PM

Re: Don't Buy An New SRT8! Jeep Customer Care Doesn't Care
 
It is insane that that wont make this right for you. This isnt the first case of paint problems on the jeep srt


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