Price and Incentive Protection Rules
Price Protection is available on sold orders to protect the customer from price increases which occur between the vehicle order date and the KZ (invoice) date. A claim for Price Protection must meet the following criteria:
The sale must be documented by a signed and dated buyer’s order which details the agreed upon selling price at the time of order and secured by a customer’s deposit with receipts at time of order. Dealer must print and retain the Order Confirmation
Ordered new for immediate production, or selected from dealer stock orders not yet invoiced, and delivered to the original customer
Must be delivered within 14 days of the date the vehicle is received at the dealership (KZX date)
Must be delivered to the customer whose name is on the factory order and subsequent factory invoice at the documented agreed upon price at time of order
You must claim Price Protection by inserting the price protection program number on the Exception Claim Entry Screen when reporting the sale. Program numbers are in the Pricing Announcements and stored in DealerCONNECT eFiles under Sales.
Price Protection claims are made via "DealerCONNECT > Sales > Incentives Claims Processing > Incentive Claim Entry > Exception Claim Entry"
Sold Order Consumer Incentive Protection
This program protection may be available when a vehicle is sold or ordered for a customer during an incentive program and that program has expired by the time the vehicle is physically delivered. This protection is available unless stated otherwise in the Official Program Rules. A claim for sold order consumer incentive protection must meet the following criteria:
The sale must be documented by a signed and dated buyer’s order, during the program period, which details the agreed upon selling price, and secured by a customer’s deposit with receipts, at time of order. Dealer must print and retain the Order Confirmation
Ordered new for immediate production, or selected from in-transit dealer stock, and delivered to the original customer
Must be delivered within 14 days of the date the vehicle is received at the dealership (known as X date)
Must be delivered to the customer for whom the order was placed and at the originally agreed upon price at the time of order
All consumer incentives must be documented as being passed on to the customer on the buyer’s order as described in the Required Incentive Disclosure/Documentation Section
If the vehicle is delivered after the end date of the eligible program, the customer will have the choice of either the consumer programs available at the time of customer order or consumer programs at the time of vehicle delivery, but not both
The qualification date is the date the dealership and customer agree on the purchase or lease of a vehicle. The purchase/lease terms, conditions, and price of the vehicle must be clearly documented via a completed signed buyer’s order and proof of deposit/payment on the date of sale. This date can override the delivery date for incentive payment. This date protects the customer and/or dealership for any eligible incentives available at the time of sale (excluding
objective-based and stair step programs). Qualification Date is also known as
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