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-   -   Advice on TSBs (http://www.jeepgarage.org/f107/advice-on-tsbs-41118.html)

smkelly73 04-23-2012 06:29 AM

Advice on TSBs
 
Since I got my '11, there have been several TSBs that address issues I haven't experienced yet. For example, there's a programming update for the power liftgate, which hasn't acted up at all (knock on wood).
I've got to bring it in for service, so my question is this:
Should I ask the dealer to perform all TSBs available for my JGC - even if I haven't experienced a problem - or, well, if it ain't broke, don't fix it?
Input is appreciated.
Thanks.

AAAA 04-23-2012 06:50 AM

Re: Advice on TSBs
 
I asked my service mgr. that question. He said Chrysler will not allow that. Makes sense.

Yadkin 04-23-2012 07:42 AM

Re: Advice on TSBs
 
TSBs are for non-safety issues that have occurred on some vehicles, not all. So yeah, if it ain't broke don't fix it applies.

nonopr01 04-23-2012 07:56 AM

Re: Advice on TSBs
 
It is mandatory to do update when car is in service even if the customer has not experience the problems.
TSB are non security issues and only will be done if car is in routine service. IF the car had a critical security TSB then you will be call to go to service.
I went the other day to do service in my 2012 and they check all possible TSB bulletins and perform fixes in my car while in service. This is, if the dealer is a great dealer and service is what they do best. Who would want a car back every month for TSB bulletins when you can do them when the car come in to service every once in a while.
They updated my radio, they change the rear shocks and I did not ask to do anything.

Yadkin 04-23-2012 08:14 AM

Re: Advice on TSBs
 
You must have a great dealer.

nonopr01 04-23-2012 08:30 AM

Re: Advice on TSBs
 
It pays to be cool with people in the service area....

AAAA 04-23-2012 10:39 AM

Re: Advice on TSBs
 
Quote:

Originally Posted by Yadkin (Post 617605)
You must have a great dealer.

On the other hand, the dealer could get in serious trouble with Chrysler for "faking" customer complaints in order to do warranty work. When you bring your Jeep in they scan your vin for all safety required updates, not all unless you have a specific complaint.

jeepster23 04-23-2012 11:43 AM

Re: Advice on TSBs
 
Quote:

Originally Posted by nonopr01 (Post 617600)
It is mandatory to do update when car is in service even if the customer has not experience the problems.
TSB are non security issues and only will be done if car is in routine service. IF the car had a critical security TSB then you will be call to go to service.
I went the other day to do service in my 2012 and they check all possible TSB bulletins and perform fixes in my car while in service. This is, if the dealer is a great dealer and service is what they do best. Who would want a car back every month for TSB bulletins when you can do them when the car come in to service every once in a while.
They updated my radio, they change the rear shocks and I did not ask to do anything.

I am glad that everything got taken care of on your Jeep but honesty it has nothing to do with them being a "great dealer" or you "being cool to them". It all has to do with the bottom line of dollars and cents. Some of these service centers will look to apply all TSBs on a vehicle even if they are not needed so they can bill Chrysler for the work. Half the time when nothing is wrong they claim they fix something and really dont do anything but bill out the time. Also TSBs only apply to annoying non safety related problems and anything involving the safe operation of the vehicle is handled by a recall sent by mail.

nonopr01 04-23-2012 12:02 PM

Re: Advice on TSBs
 
There is good service people and there is people who think nothing gets done at service when you take your car in. There is good service people all over the place and when you buy a new car in a good dealership you get good service....

bry@n 04-28-2012 08:20 AM

Re: Advice on TSBs
 
on the 11:s there was a tsb for the rack and pinion. My dealer never checked that. I jacked it up, saw the related stuff to the tsb and brought it in. The rack being part of the steering would lead me to believe it should have been checked out but it was onky an issue for builds between four months, so I guess that is why it's a tsb.

THEPRFCT10 04-30-2012 02:25 PM

Hey guys, great forum here... Is there a good thread here or link for all TSBs I can look at or print out before I bring my 11 Overland in for oil change service tomorrow? Great info here guys... Love this forum, thanks in advance!

jeepster23 04-30-2012 02:53 PM

Re: Advice on TSBs
 
Quote:

Originally Posted by THEPRFCT10 (Post 621714)
Hey guys, great forum here... Is there a good thread here or link for all TSBs I can look at or print out before I bring my 11 Overland in for oil change service tomorrow? Great info here guys... Love this forum, thanks in advance!

Ask and you shall receive!


http://www.wk2jeeps.com/wk2_tsb.htm#SERVICE


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