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-   -   2013 WK2 Navigation screen issues in cold weather (http://www.jeepgarage.org/f107/2013-wk2-navigation-screen-issues-in-cold-weather-54082.html)

ecolon1 02-01-2013 08:52 PM

2013 WK2 Navigation screen issues in cold weather
 
The weather in the northeast has been blistering cold. I've noticed when the outside temp is below the 30's and start up my 2013 Wk2 (Limited w/ luxury II package)the navigation screen flickers.

When the vehicle warms up the flickering stops, I noticed it doesn't happen during warm days above 40 or higher.

Any ideas, it's kind of annoying and the car has only 1300 miles on it.

AKHLK 02-01-2013 11:57 PM

I had the same problem. Dealer replaced the camera, that didn't work, then they replaced the head unit, and that did the trick. It works fine in cold temps now.

Search "Rear Camera Cold Weather Problem" thread.

glassmtn 02-02-2013 08:01 PM

Re: 2013 WK2 Navigation screen issues in cold weather
 
I have a 2013 WK2 Limited with Luxury II and 1300 miles as well. I have had zero problems with the camera in temps. in the low teens, although we have yet to have temps. in single digits. Actually I have had not a single problem with my Jeep although as mentioned, I only have 1300 miles on the odometer.

eric.

PECo 02-03-2013 09:55 AM

Re: 2013 WK2 Navigation screen issues in cold weather
 
Quote:

Originally Posted by glassmtn (Post 753275)
I have a 2013 WK2 Limited with Luxury II and 1300 miles as well. I have had zero problems with the camera in temps. in the low teens, although we have yet to have temps. in single digits.

I haven't had any rear camera issues with my 2012 Overland, either, other than a frequently filthy lens.

AAAA 02-03-2013 12:29 PM

Re: 2013 WK2 Navigation screen issues in cold weather
 
Get thee to thy dealership.

ecolon1 02-04-2013 09:26 PM

Re: 2013 WK2 Navigation screen issues in cold weather
 
So I took my jeep into the dealership with phone in hand and ready to show 5 videos of the navigation flickering. I showed the videos of the flickering to the rep that was taking care of me, he indicated yes most likely I would need a new navi unit but the technician would have to check it out.

Few hours later I showed up again, to check on the diagnosis per the technician's evaluation. The tech of course couldn't duplicate the issue and could not just go by the video I provided. The tech indicated he couldn't order the part unless the issue is duplicated. I told him well it on occurs in frigid cold weather while the car is just starting up. He suggested I leave the jeep at the dealer this coming week so they could try to duplicate it.

They are going to call me again to set an appointment to bring it in. So let's see what they come up with, I dropped 40k on this car this is unacceptable.

AKHLK 02-05-2013 12:36 AM

Oh for crying out loud, why, why, why are some dealers such a holes?!?!
Just look at the damn video and get the guy a new head unit! I can understand needing to duplicate some issues to diagnose the problem but this should be cut and dry. Do they think treating people like this will bring return business or referrals?

When I took mine in it worked fine because the vehicle had warmed up enough inside (the camera would malfunction when the interior was below freezing) but I explained what was going on and asked them if they wanted to see a video....they said it wasn't necessary. They just FIXED it, like they should have.

Ugh, sorry, got to rant, the posts I read about some dealers just piss me off.

ecolon1 02-24-2013 07:49 PM

Re: 2013 WK2 Navigation screen issues in cold weather
 
So I went ahead to the dealership again. They kept the car for another 4 hrs while I waited trying to duplicate the Navi screen issue, mean while I had more videos in hand to show the service manager. (weren't really interested in looking at them)

The service manager believes that there is an issue with the Navigation antenna causing and electromagnetic field around the system causing it to flicker during cold weather. They want to rip the dash apart and relocate the navi antenna.

I explained again I have no navi issues on guidance, it's the darn screen when it's cold that flickers. Service Manager stated they needed to email the Chrysler Engineers and get their input.

Chrysler mothership emailed back, they want me to bring the car back to run a few more checks before ordering a new Navi Unit. So I will be going back again this week. It's like pulling teeth with this issue.

FAUEE 02-24-2013 07:59 PM

Re: 2013 WK2 Navigation screen issues in cold weather
 
Quote:

Originally Posted by ecolon1 (Post 767004)
The service manager believes that there is an issue with the Navigation antenna causing and electromagnetic field around the system causing it to flicker during cold weather.

Your service advisor is an idiot, or is just trying to spout something that uses concepts that you hopefully aren't familiar with to sound "like an expert". Either way, he's totally off base, and completely wrong.

There's probably a not so great solder joint inside the unit itself, causing intermittent connection until it heats up enough to have a full connection.

AAAA 02-25-2013 12:27 PM

Re: 2013 WK2 Navigation screen issues in cold weather
 
This is nuts customer service. The nav unit after all is warrantied to Chrysler by its manufacturuer so swapping it out will not cost Chrysler anything other than filing the claim and shipping the unit back to its maker.

ecolon1 03-08-2013 04:39 PM

Re: 2013 WK2 Navigation screen issues in cold weather
 
Took the jeep again back to the dealer, they are finally ordering a new navi unit to replace the defective one. Going back again next week for replacement.

ecolon1 03-14-2013 08:38 PM

Re: 2013 WK2 Navigation screen issues in cold weather
 
Hopefully last update....New navi was installed this week. I haven't had any issues with flickering. I'll have to check again when the weather is cold just to verify.


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