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-   -   "Vehicle phone needs service" (http://www.jeepgarage.org/f107/vehicle-phone-needs-service-57588.html)

gwnewman1 04-01-2013 08:07 PM

"Vehicle phone needs service"
 
Anyone seen this error on their '14 (or anything with the RA4?). Error came up saying the vehicle phone needs service and to contact the dealer, which I'll do sometime tomorrow if I have time since it's not breaking the vehicle.

Tried to reset the modem via the engineering menu, no such luck.

nickm 04-02-2013 12:25 AM

Re: "Vehicle phone needs service"
 
I got the same message a couple of days ago but I have no idea what it's talking about. 2014 overland v6. Sales man said maybe because I haven't set up uconect yet.

gwnewman1 04-02-2013 08:08 AM

Re: "Vehicle phone needs service"
 
I definitely have uconnect set up and it's been working for the last month. On the phone with uconnect support now to see if it's something that I can fix or they can do OTA, but I have a feeling a visit to the dealer is in order.

nickm 04-02-2013 12:58 PM

Re: "Vehicle phone needs service"
 
Thanks keep us posted

gwnewman1 04-02-2013 06:49 PM

Dropping it off at the dealer tomorrow. We'll see what they say.


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gwnewman1 04-03-2013 07:35 AM

Dropped it off this AM. Service guy that took it in has no idea how uconnect works haha. Was convinced that its supposed to run off my cell phone instead of there being a data card in the car.

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PMD G8 04-03-2013 07:40 AM

Re: "Vehicle phone needs service"
 
This message flashed up once yesterday after I picked the car up. However, this was before I had the uconnect fully setup.

gwnewman1 04-03-2013 08:15 AM

Re: "Vehicle phone needs service"
 
Mine has been setup and working since Feb. I was getting the error every time I started the car since Monday and uconnect is dead - can't control it via my phone and none of the apps work. Little disturbing though that the service guys don't know how the system actually works. He was dead convinced that everything runs through the users cell phone and not the car phone, thus my phone is the issue.

gwnewman1 04-03-2013 03:15 PM

Re: "Vehicle phone needs service"
 
So far replacing a hub underneath the center console. They ran an update for uconnect and that fixed the actual phone error, but they're not seeing the signal strength like they should. Getting the Jeep back until parts get in, we'll see what happens.


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