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-   -   2014 GC Totally $#@% dead (http://www.jeepgarage.org/f107/2014-gc-totally-dead-58767.html)

amc2002 04-20-2013 11:05 PM

2014 GC Totally $#@% dead
 
I really wish I could say in a public forum just how freaking livid I am right now. $41,500 sticker on this damn thing, I go to fill up the tank tonight just to take it out in the dark, because I haven't seen the blue lighted interior yet. I picked it up on Wednesday and it's got 300 miles on it.

I notice the lights are flickering. Weird. Don't think much of it. Pull out of the driveway, it jumps out of gear, engine revs. Damn it, I must have hit the gearshift or something. I still haven't gotten used to how it works. I keep putting it in neutral by accident. So I put it back in drive. Go down the street, come to a stop at the corner. Lights are flickering more. I figure, "let me shut it off and then turn it back on again." I shut it off. The damn thing is totally dead. No lights anywhere. I open the door. No lights. I get out. Walk around it. What the hell am I going to do now? I open the door. Lights are on. I figure, let me drive it back home, just down the street.

It starts up, lights are flickering again. Pops out of gear again. Eff it. I pull it to the side of the road. It dies. I'm not moving this thing an inch more. Chrysler can come pick it up and tow it back to the dealership.

Only, they won't.

Seems Chrysler Roadside Assistance will only tow it to the nearest dealer. Which in my case, just happens to be the dealer I decided not to purchase from because their dealer rating is terrible, and their BBB record is awful. We had gone in there on a whim, and later canceled an appointment for a test drive when we found this out. I told the salesperson it was nothing against him, we enjoyed speaking with him and thanked him for his time, but we just couldn't purchase a car from the dealership he worked for.

So this is where they want to tow my car. Not to the dealer 15 miles further. I'll have to pay out of pocket for that.

I said no thanks, and started to call AAA (which I have because of my 2002 Wrangler). Then I decided, no, I want Chrysler to handle this 100%.

Called Roadside again and they tell me I didn't purchase Roadside Assistance. I ask them doesn't it come with every Jeep? Not necessarily they say. I say I'm pretty sure the F&I woman would've tried to sell me on that if it wasn't. She asks when I bought the car. I said Wednesday. Ah, might not be in the system. How did the other guy get my record up? She wasn't sure.

So I give her a credit card. I'm paying the whole tab this time, not just the extra 15 miles. They will email me a receipt that I can bring to the dealer.

Tow truck driver says can't tow it tonight. They'll hold it and then it will go to the dealer on Monday morning. Lovely. I wonder where they're bringing it? Gave him a $20 and I hope that helps it find a safe spot wherever it is. I should ask the dealer for the $20 back as well.

So my wife had to cancel her trip tomorrow. Didn't even make it to 400 miles and it crapped the bed. Right now? I hate the damn thing. Will I ever be able to trust this thing? Probably just a ground somewhere, but this is NOT a good sign.

I'm fracking livid right now. This is my wife's DD. What if it had decided to jump out of gear and die on the highway with my 5-year-old on board?

I am so not OK right now.

UPDATE: Chrysler Roadside automated call -- Service is expected to arrive within 20 minues. Um, I've been back at the house for 20 minutes already. Classic.

"Based on your roadside assistance today, would you recommend Chrysler products to your friends and family."

Guess what I answered to that question.

Scottina06 04-20-2013 11:14 PM

Re: 2014 GC Totally $#@% dead
 
check the ground location down below the pcm on the frame....

amc2002 04-20-2013 11:17 PM

Re: 2014 GC Totally $#@% dead
 
Ugh. Just read that. If my dealership didn't check it before sending ANY and EVERY damn GC out the door, I won't have any faith in them going forward. Is this the exact same issue?

Tempest 04-20-2013 11:34 PM

Re: 2014 GC Totally $#@% dead
 
Someone could have done a crappy job tightening the battery terminal under the passenger seat and a bump jostled it. Dont give up on your GC just yet.

amc2002 04-20-2013 11:50 PM

Re: 2014 GC Totally $#@% dead
 
I hope it's something they can FIND like that, and not some mysterious gremlin. Sucks that it's Sunday tomorrow and I'm on hiatus until Monday morning and the car isn't here. Otherwise I'd check. But I figured let the dealer go through the damn thing. I work on my 2002 Wrangler, I don't expect to have to touch my 2014.

Do these cars "reboot" if something happens? Everything went totally dead for a minute or two after the car shut down -- no internal lights, nothing. It was like the battery wasn't even connected. Then a minute or two later, the lights were back if I opened the door. It was weird.

Tempest 04-20-2013 11:59 PM

Re: 2014 GC Totally $#@% dead
 
Quote:

Originally Posted by amc2002 (Post 808380)
I hope it's something they can FIND like that, and not some mysterious gremlin. Sucks that it's Sunday tomorrow and I'm on hiatus until Monday morning and the car isn't here. Otherwise I'd check. But I figured let the dealer go through the damn thing. I work on my 2002 Wrangler, I don't expect to have to touch my 2014.

Do these cars "reboot" if something happens? Everything went totally dead for a minute or two after the car shut down -- no internal lights, nothing. It was like the battery wasn't even connected. Then a minute or two later, the lights were back if I opened the door. It was weird.

I dont think it should reboot for any appreciable time, certainly not minutes. If that happened then maybe the TIPM module is confused. A friend of mine had a dead vehicle with low voltage symptoms and it ended up being a corrupt module controlling the power, not the power source itself

amc2002 04-21-2013 12:11 AM

Re: 2014 GC Totally $#@% dead
 
Well, it was definitely over a minute each time where the entire car was totally and completely dead. No lights inside, open door still no lights. Nothing.

Oh well, hoping that the dealer finds whatever it is. We are coming from an Acura TSX Sportwagon that got totaled when a guy ran a red light and we hit him. Almost 30K miles on it and zero issues from day one. It was a big leap of faith going to Jeep this time for a new vehicle (my 2002 was a one-owner for 100K miles, so I figured it was a safe bet) and as you can imagine, I'm quite upset and kicking myself now, thinking I just did something REALLY stupid and now I'm going to pay for it.

Reading through all the issues on brand new vehicles that cost $40K is freaking me out. Maybe I should just go to bed. :)

PB617 04-21-2013 12:32 AM

Re: 2014 GC Totally $#@% dead
 
Quote:

Originally Posted by Scottina06 (Post 808356)
check the ground location down below the pcm on the frame....

Sounds like a ground issue to me also.

DirtyDuc83 04-21-2013 02:06 AM

Re: 2014 GC Totally $#@% dead
 
Had a similar issue on my 2012. It was a loose alternator cable.

Milous 04-21-2013 02:51 AM

Re: 2014 GC Totally $#@% dead
 
There is a recent bulletin that describes some of your symptoms (StarCase S1308000099). Bad ground connection at G903 (under hood, right side frame rail).

GCLimited 04-21-2013 06:12 AM

Re: 2014 GC Totally $#@% dead
 
Wow...I'd be pissed too. Hope everything gets fixed soon, no one should have a new car experience like this.

Looks like Chrysler Roadside Assistance isn't worth spit in a bucket.

:worried:

bill_de 04-21-2013 07:32 AM

Re: 2014 GC Totally $#@% dead
 
Quote:

Originally Posted by GCLimited (Post 808426)

Looks like Chrysler Roadside Assistance isn't worth spit in a bucket.

:worried:

I wouldn't blame road side assistance. They were ready and willing to do their job. They can't be held responsible if the local dealer is not up to snuff. The documentation clearly states that the owner is responsible for additional mileage.

I understand that the OP was rightfully upset at the time. But had he agreed to have it towed to his dealer of choice from the beginning he would have a smaller charge on his credit card this morning. Under the circumstances I'm not sure what decision I would have made. I might have just stood there kicking the car until it cried.


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