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Brett2012 04-21-2013 11:40 PM

Bad service by Calgary dealer
 
Well I didn't have time to take my wife's 2012 grand Cherokee in for service. About 25,000 Kms on it. My wife books the appointment with Tower Chrysler. When she dropped it off she was told it would be $89.00 for the basic oil change etc.

When she picks it up she is given a bill for $926.81. WTF!!!

These guys serviced the front and rear differentials, transfer case and flushed and exchanged the brake fluid. I can't believe that a dealer is able to get away with this BS.

I was so pissed. Now I have to spend my time dealing with these ass wipes! I am sure I will get nothing out of it but want make sure no one else uses Tower Chrysler for service.

Be warned.

Cheers.

Brett2012 04-27-2013 05:27 PM

Update

The service manager refunded us $600.00 which is the cost of the driveline service. That makes me feel a little better as we usually sell my wife's vehicles before we reach the mileage where this service is necessary.

The service manager was reasonable to deal with unlike the girl who was originally dealing with my wife.

joewho 03-09-2014 10:56 AM

Re: Bad service by Calgary dealer
 
Quote:

Originally Posted by Brett2012 (Post 808917)
Well I didn't have time to take my wife's 2012 grand Cherokee in for service. About 25,000 Kms on it. My wife books the appointment with Tower Chrysler. When she dropped it off she was told it would be $89.00 for the basic oil change etc.

When she picks it up she is given a bill for $926.81. WTF!!!

These guys serviced the front and rear differentials, transfer case and flushed and exchanged the brake fluid. I can't believe that a dealer is able to get away with this BS.

I was so pissed. Now I have to spend my time dealing with these ass wipes! I am sure I will get nothing out of it but want make sure no one else uses Tower Chrysler for service.

Be warned.

Cheers.

I went to tower to test drive a 2011 wrangler a few years ago and the sales man was a close talker and a smoker and kept blowing smoke in my face so I just left. Went there on an impulse when driving by in 12/13 to test drive a Trailhawk. the salesman seemed nice but would not let me take it on the highway and the 1km city route that was allowed only had right hand turns! shocks me that they are still in business

Flyer 07-10-2014 02:30 PM

Re: Bad service by Calgary dealer
 
We have no problems with courtesy. Salesman and service department were great.


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