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-   -   Getting "Vehicle phone requires service message" (http://www.jeepgarage.org/f107/getting-vehicle-phone-requires-service-message-59444.html)

ebang 05-03-2013 07:16 PM

Getting "Vehicle phone requires service message"
 
I have a one month old 2014 Grand Cherokee Overland. Starting two days ago, I get "Vehicle phone requires service. Please contact your dealer" when I start the car. Has anyone else got this message? Is there a quick fix? Thank you.

BobsWK2 05-04-2013 01:37 AM

Re: Getting "Vehicle phone requires service message"
 
1 Attachment(s)
Try a search.

Specx 05-04-2013 01:00 PM

Re: Getting "Vehicle phone requires service message"
 
Resetting the system from the engineer menu fixed this issue with mine, but some have had to have the radio replaced or supporting components to the radio. My dealer wanted to replace the entire radio as well, but I haven't had the issue since the reset and plan to wait and see how it holds up.

Mike1522 05-11-2013 03:28 PM

I have the same problem with my 2014 jeep. I brought it to the dealer yesterday and waited 2 hours only for the tech to tell me that they have no idea why its doing that and they have no fix for it. He said they called Chrysler engineering and are waiting to hear from them for a fix. My navigation is totally off since I got this message, anyone else's? Mine thinks I'm in PA.

magiaone 05-31-2013 08:53 PM

Re: Getting "Vehicle phone requires service message"
 
yup just had the same issue in mine - 1 month old. Got the service phone message and nav thinks i am in San Antonio...............

Mike1522 06-03-2013 08:31 AM

Quote:

Originally Posted by magiaone (Post 832673)
yup just had the same issue in mine - 1 month old. Got the service phone message and nav thinks i am in San Antonio...............

I had mine fixed last week. They had to replace the radio. Took about an hour and everything works fine now.

jacko15 06-03-2013 08:42 AM

Re: Getting "Vehicle phone requires service message"
 
I'm wondering if a bad batch of radios hit the line, and this "vehicle phone requires service" is a known issue. I know you can't really trace by vin a group of vehicles that were produced together, but it seems Jeep knows something is up, because in the software update instructions, it says to take it in for service if this message pops up. Have the service people been replacing all units with this message? Or are there other fixes being applied? I haven't had this problem, but it would be interesting to know how dealers are treating these vehicles. Anyone else with this problem experience solutions other than unit replacement?

Rockraines 06-03-2013 04:38 PM

Re: Getting "Vehicle phone requires service message"
 
Just got it, day 3

Willx 06-03-2013 04:45 PM

Re: Getting "Vehicle phone requires service message"
 
Quote:

Originally Posted by jacko15 (Post 833997)
I'm wondering if a bad batch of radios hit the line, and this "vehicle phone requires service" is a known issue. I know you can't really trace by vin a group of vehicles that were produced together, but it seems Jeep knows something is up, because in the software update instructions, it says to take it in for service if this message pops up. Have the service people been replacing all units with this message? Or are there other fixes being applied? I haven't had this problem, but it would be interesting to know how dealers are treating these vehicles. Anyone else with this problem experience solutions other than unit replacement?


Going to go check the Service Stuff Right now.

Willx 06-03-2013 05:16 PM

Re: Getting "Vehicle phone requires service message"
 
There is no specific STAR Case or TSB on any of these issues. I do believe there is a batch of "problem" radios but they do seem to be in the middle somewhere. The unit I have been testing with (Not Activated) works very well and it is very early production. Or there is some issue with the radio installation that is being corrected by the swap out and once that is identified there will be a STAR Case / TSB.

Roki303 06-08-2013 02:02 PM

Re: Getting "Vehicle phone requires service message"
 
Quote:

Originally Posted by Specx (Post 817002)
Resetting the system from the engineer menu fixed this issue with mine, but some have had to have the radio replaced or supporting components to the radio. My dealer wanted to replace the entire radio as well, but I haven't had the issue since the reset and plan to wait and see how it holds up.

How do you perform this reset. I've seen instructions somewhere but can't find it.

EDIT: Found the info here: http://www.jeepgarage.org/f155/2014-...enu-56421.html

Roki303 06-08-2013 04:18 PM

Re: Getting "Vehicle phone requires service message"
 
Actually wondering if the actual message above actually means that there is something wrong with the phone. Everything works as far as I can tell. Not sure why is the system thinking that there is an issue with the internal phone (which I believe is used by UConnect store, ASSIST and 911). I tried everything (except 911) and it works fine.

The actual message that pops seems like it is referring to 911 system. I think 911 system is a little bit more than just a phone. It sends location and vehicle info to the emergency dispatcher. I think it might be something off with that. Maybe some permissions to send that data or something like that getting out of whack.

One thing (in addition to the reset) I tried is to UNREGISTER and REGISTER my Jeep for UConnect access - just like you would do when selling your car. This operation wipes all the data.

Will see if that helps... if not than visit to the dealer might be in store for me. This MAX care warranty looks better and better every day.


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