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pauliesounds 06-09-2013 01:32 PM

Serious 2012 SRT8 Problem!!!
Hello everyone,

I am new to this forum and am having a very serious issue with my Jeep. In February 2012 I purchased a brand new 2012 Jeep SRT8 from Chrysler Dodge Jeep in Paramus NJ. Up until a week and a half ago everything was fine. I was driving on the highway and when I got off the exit my jeep stalled. When I restarted it I heard a very loud clicking sound. Kind of sounded like a piece of metal being thrown into a fan. I pulled over and the truck stalled again.

I placed a call over to roadside assistance and about an hour later the flatbed showed up to tow my truck. This is where the nightmare began. Once on the flatbed I was informed that my truck will not be towed to the dealership because they were closed and that it would stay at the towing facility overnight and then towed again in the morning to the dealer. I said the dealer has a night drop but the driver said this is what Chrysler requested. Then I was left on the road!!! That's right, the driver left me on the road and told me to cross the highway and take a bus home!!! Also Chryslers call. My truck was towed and here I was on the side of the highway.

I quickly called customer service to find out what the hell was going on. The service rep gave me an extreme attitude and tells me that it's a courtesy for them to tow my car and my responsibility to get home. ARE YOU KIDDING ME. First of all, it's Chryslers responsibility to tow the $62000 tin can they sold me and a courtesy to at least get me near my house, less than 13 miles away. I was then told that they do not hire the towing companies. Oh really, then who does? Ford? GM? Toyota? Then this joker tells me that I have to pay for the tow and get reinbursed by Chrysler. NOT Cool.

The next morning, Thursday of last week, I waited at the dealership for my truck to finally arrive. The mechanic spends over an hour with his laptop hooked up to my truck, claiming to find nothing, but the truck still won't start. I was then denied a loaner by the service manager because I was told he wasn't sure if that was covered under my warranty. More BS. I contacted SRT customer service and told them the whole story. The service rep was very surprised that I was left on the road and denied a loaner vehicle. On Saturday I was told the diagnosis wasn't complete and that they would let me know by monday if I can at least get a loaner. Not get me one, but let me know.

Then the dreaded Monday morning comes. The service advisor tells me that I need a new motor and that they're not covering it under warranty. Why? Because there was a Hennessey air intake installed and they found a foreign object in the motor causing piston #8 to cease and that they're assuming the object came from the intake. I was extremely upset and wondered how they are denying my warranty over an assumption. Then the service guy demands that I either come down and leave a deposit for a new motor totaling $20,000 or I would have to pay per day for them to store it. ARE THESE GUYS FOR REAL?!

I took a ride to the dealer to see what was going on. The service manager then shows me a flattened bolt that they claim came from the bracket holding the air filter in place. Just so we're all on the same page, the bolt they're talking about is on the outside of the air intake. I then asked if I could see the intake and guess what? THE BOLT WAS STILL THERE!!!!! Then the plot thickens. They tell me "well whoever put this in must have lost the bolt and then replaced it" Once again another assumption. CHRYSLER DENIED MY WARRANTY COVERAGE BASED ON AN ASSUMPTION. NO PROOF, ASSUMPTIONS!!! How do I know my vehicle wasn't touched when it sat at some tow yard in Jersey City overnight where they sent it? How?

I got so upset that I had the truck towed out of there and to a private garage so I can avoid their "storage fees" I was then told I have to pay $680 for them tearing the motor down since there was no more warranty. Then they threw all the motor parts in the back seat. No boxes just heads, oil, and antifreeze all over the interior of my god dam truck!!!! These guys made me sick to my stomach. Now what? I emailed Ralph Gilles and have gotten no response. WHY AM I BEING IGNORED?

I don't know what to do. Chrysler has made no effort on their end to do anything. I didn't even get an apology for being left on the highway. Didn't even get an answer why my truck was taken out of mine and their possession and left at some tow yard. Ralph Gilles himself is ignoring me. Nobody will talk to me. Does anyone have any advice other than hiring a lawyer and suing them all?


Scottina06 06-09-2013 01:53 PM

Re: Serious 2012 SRT8 Problem!!!
do a google search on the magnusen-moss act.(spelling check) They cannot assume...they must prove the bolt or damage came from the air intake and the bolt.

robpp 06-09-2013 01:59 PM

Re: Serious 2012 SRT8 Problem!!!
lawyer up.

Rynn 06-09-2013 02:30 PM

Re: Serious 2012 SRT8 Problem!!!
Even with max AAA coverage, the towing company will store a vehicle until the target location is open. Given all the damage that can occur during towing, I wouldn't blame any dealer for wanting to do a full inspection before signing off. For example, what there was a big new dent and was dropped off overnight. Did the tow company or dealer do it? I don't blame any dealer from not accepting night drop offs "from tow companies". With consumer drop offs, no third party in the middle.

I'm not aware of any towing company that provides rides. They are typically busy and I doubt their company insurance would permit it. The higher end AAA plans can coverage expenses (or some) depending on the distance. I don't believe they cover 13 miles.

Who did the installation of the new air system? And how long between the installation and the failure?

bill_de 06-09-2013 02:56 PM

Re: Serious 2012 SRT8 Problem!!!
I only had to be towed once. It was a Chevy with nothing but the standard warranty. I hit the onStar button and was told a truck would be there in a half hour. If they couldn't start the car they would drop it at my dealer (it was night) after giving me a ride home. The dealer called me at 7:00 am to find out what the problem was, and to see if I needed a loaner.

I think I'm glad it wasn't a Chrysler product.


Red Suns 06-09-2013 03:49 PM

Re: Serious 2012 SRT8 Problem!!!
First of all I am sorry to hear of your frustrating experience as it sounds quite horrible.

My recommendation is to first take a deep breath and just focus and prioritize on getting your engine problem properly diagnosed and then ideally fixed. You can give the middle finger to all the idiots who were either useless or shitty later. Just be sure to document first and last names with date and times.

The fact that they dumped all those parts in your back seat in such a fashion tells me one of three things. They were were either very unprofessional. You really pissed them off somehow. Or a combination of the two. I would have taken pictures of that and asked who was responsible for doing that. Hard to think or do when mad, I know.

Work with the SRT CSRs. Do not polarize yourself to potential advocates for you by being angry/yelling/etc. Ask them if you can get a second opinion from another shop based on your observations of unprofessional service and work.

You spent alot of energy illustrating your experience albeit god awful, where I personally would be concentrating the majority of my time, effort and energy trying to figure out exactly:

- How exactly did that bolt cause your engine to seize? Valves got crushed?
- Where did that bolt really come from?
- How did it get in the position in which it caused your engine to fail?
- Who is responsible?
- Who is going to fix it?
- Who is going to pay for it?

Try not to sweat the small stuff especially when you have an entire engine replacement/overhaul on the line.

Out of curiosity, could you provide a pic of that bolt?

AnotherSRT 06-09-2013 04:05 PM

Re: Serious 2012 SRT8 Problem!!!
WoW such a sad story,,very sorry to hear that , but 1 if i were in your shoes,i would never put my truck in a towing company i dont know or trust, especially if they were to tell me that my truck has to spent a night in their yard,not knowing what will happen to my truck while it is in their yard...I would slept in my truck over night than called the towing company to tow it to the dealer....2... The Magna Act states that the problem must be proven by the dealer that the certain part caused the failure... My advise GET A LAWYER...

radbushi 06-10-2013 05:05 PM

Re: Serious 2012 SRT8 Problem!!!
Dang that suks. I hope it all strightens out for you soon.

ECSZ06 06-10-2013 10:17 PM

Re: Serious 2012 SRT8 Problem!!!
I would agree with everyone lawyer up. Ask them to see the bolt that caused the damage. Make sure you take good pictures of your interior to show the damage that was done from all the parts. I would also contact hennessey to see if that is even possible. In all the intake systems I have installed in diffrent vehichles I have never heard of that. Sorry to hear and good luck.

robsleezy 07-04-2013 12:51 PM

Re: Serious 2012 SRT8 Problem!!!
Please message me, give me all the details, I need your location as well are you in California?

robsleezy 07-04-2013 01:36 PM

Re: Serious 2012 SRT8 Problem!!!
Take the car to a different dealer.

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