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Sleestak 07-02-2013 10:48 PM

2014 JGC Overland with 2800 miles - Complete Malfunction - IMPORTANT PLEASE READ!!!
 
1 Attachment(s)
I'll try to keep this brief and will answer any questions I don't make clear in this thread.

I bought a brand new 2014 JGC Overland with Tech package on April 30, 2013 in the Northern Virginia area.

1st issue (and somewhat minor): As we all know, the RA4 Nav (along with the RA3) has several issues. I won’t go into them here but whatever you can dream up is probably what's happening to mine. Blue screen during reverse, freezes up, etc. Taken back to the dealer and several times for repair but to no avail.

2nd issue and a bit more severe: 1900 miles in, the crankshaft sensor failed and Jeep had to be towed. The service center's response was that a piece of paper (or something) between two areas was not installed during the manufacturing and therefore, causing a short and the jeep to shut down. It was fixed and life went on. Thinking it's an isolated issue I didn't push it.

3rd issue and this time very severe: This past Friday, 2879 miles in, I goto start the vehicle cold from my garage and the entire dashboard lit up with every indicator light illuminated on the instrument cluster. Once again, had to be towed.

I called Chrysler and in review of their internal records history and the overwhelming amount of issues surrounding this vehicle, they have automatically Placed it on the "Enhanced Customer Service Program (ECSP)". Has anybody ever heard of this Program? Apparently, it was assigned an official case number, assigned a Chrysler technician to monitor the vehicle at the service center, supplied me with a car rental and are and also paying my next months car payment! The check is already in the mail to me. Upon calling the local Jeep service center yesterday, they informed me that during their diagnostics check the car produced 17 failure codes! Yes, 17! They cleared the codes, which I obviously responded that's a bandaid and they need to find the heart of the problem. They said they are working with Chrysler to resolve it.

Upon learning this, I called Chrysler and told them I am no longer interested in accepting the vehicle and prefer they buy it back instead as I now believe it qualifies. Due to my request, ECSP transferred my case from them to "Impartial Services Group (ISG)" just today. I have no idea if I made a good/bad decision having it transferred to ISG, but from what I read, they are a third party company hired by Chrysler to resolve this issue. Can anybody shed some light if it's possible ISG may or may not buy the vehicle back or replace it? Has anybody ever heard of these Chrysler programs? Seems pretty high up the chain that perhaps I have a shot, but having never gone through this before I am rather clueless. Any feedback would be appreciated and any questions you have I am happy to answer.

I intend to show them that I am a loyal Jeep owner, having owned five previous Grand Cherokees, proving this vehicle is deemed unsafe and unfit to drive and that I have no interest in accepting back a vehicle that's been taken apart, shredded or whatever. I don't know the lemon laws in Virginia but hoping I don't need to go that route. I hear lemon law buy backs are not as good as chrysler just agreeing to buy back the vehicle. Thoughts on this matter are appreciated, especially, from those who may had similar experiences. I also attached an image of the cluster below immediately following issue number threes occurrence. What are the pros and cons of Chrysler buying back the vehicle if they agree to?

Thanks

AZhiCntry 07-03-2013 01:46 AM

Re: 2014 JGC Overland with 2800 miles - Complete Malfunction - IMPORTANT PLEASE READ!
 
You should read the last 10 posts or so in this thread:

http://www.jeepgarage.org/f107/2014-...ead-58767.html

You might want to PM marosenb who is currently dealing with ISG concerning a buy back.

Sleestak 07-03-2013 06:52 AM

Re: 2014 JGC Overland with 2800 miles - Complete Malfunction - IMPORTANT PLEASE READ!
 
AZ,

The link you posted does not work. Please repost.

SnoFire 07-03-2013 06:58 AM

Re: 2014 JGC Overland with 2800 miles - Complete Malfunction - IMPORTANT PLEASE READ!
 
I understand that their are alot of codes but your not even giving them a chance to fix the issue, your jumping to the very end of it. AMC had worse problems than you are stating and they finally fixed it, he couldn't be more happy. We are all early adopters of this vehicle and things are going to happen with the new architecture. I know we all spent a alot of money on these vehicles but things can happen, it is electronics and they can go funky. Atleast let them try to fix the issue before wanting to have them buy it back.

jacko15 07-03-2013 07:14 AM

Re: 2014 JGC Overland with 2800 miles - Complete Malfunction - IMPORTANT PLEASE READ!
 
Quote:

Originally Posted by Sleestak (Post 852224)
AZ,

The link you posted does not work. Please repost.

It's a long thread, but in your situation, it's worth reading. It will shed light on many of your questions.

http://www.jeepgarage.org/f107/2014-...ead-58767.html

Sleestak 07-03-2013 07:42 AM

Re: 2014 JGC Overland with 2800 miles - Complete Malfunction - IMPORTANT PLEASE READ!
 
Thanks ill check it out.

padgett 07-03-2013 08:27 AM

Re: 2014 JGC Overland with 2800 miles - Complete Malfunction - IMPORTANT PLEASE READ!
 
Be aware that power, grounding, and com issues can trigger many fault codes from one fault. For eample just about any of the modules will trigger on low or high voltage and a failed/failing alternator or a bad ground could cause either.

In fact any time I see a number of faults the first thing I look for is a common factor.

That said some of the modules seems to be very sensitive to anomalies - the ABS module is often being reported.

I suspect the answer is that the '14s need to have a "power conditioning module" (BFC) added to prevent excursions.

BTW my '12 has been faultless (even with a F*rd 150 up its tailpipe) but if I were going to put a tablet or any good electronics in a '14 I wouldn't use 12v directly, I'd use the device's factory power supply and a 110v inverter to provide filtered power.

studio1930 07-03-2013 08:41 AM

Re: 2014 JGC Overland with 2800 miles - Complete Malfunction - IMPORTANT PLEASE READ!
 
Sounds like a voltage issue to me. Probably a simple fix. Mine did a similar thing. ABS sensor warning and the air suspension wouldn't operate during that warning. Went and had lunch and came back with no issues. Had dealer check it out and they found it was a low voltage warning and not an ABS warning (even though the 7" screen said service ABS). Problem never came back and all grounds are tight. My guess is the radio units are still drawing/draining too much juice and there are some voltage issues that cause modules to throw errors.

Just my 2 cents (and prior experience with over 5000 miles on this 2014 GC Overland).

bill_de 07-03-2013 09:23 AM

Re: 2014 JGC Overland with 2800 miles - Complete Malfunction - IMPORTANT PLEASE READ!
 
I had all the codes come on twice. It didn't keep me from driving the car. The problem is with whatever is generating the codes. All of those items didn't fail. They changed the PCM in my case and no more codes.

No reason there for Chrysler to take the car back, unless they can't fix it.


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Sleestak 07-03-2013 09:58 AM

Re: 2014 JGC Overland with 2800 miles - Complete Malfunction - IMPORTANT PLEASE READ!
 
Cool. That's one thing they mentioned doing was replacing the PCM. I will keep you posted.

Dan JGC 07-03-2013 10:58 AM

Re: 2014 JGC Overland with 2800 miles - Complete Malfunction - IMPORTANT PLEASE READ!
 
"I don't know the lemon laws in Virginia"

I would suggest finding out what the law is in your state so at least you know what steps to take if necessary. Lemon Laws are usually pretty straight forward so worth the few minutes to research. Best wishes...

marosenb 07-03-2013 11:42 AM

Re: 2014 JGC Overland with 2800 miles - Complete Malfunction - IMPORTANT PLEASE READ!
 
I sent you a PM, but I will post this here as general information.

ISG handles the process of replacement vehicles/buybacks for Chrysler. If it has already gone to ISG, then Chrysler has already decided to replace your vehicle. ISG does not make any decisions on if it will happen, they just move everything through the process.


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