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-   -   2014 sirius stopped working (http://www.jeepgarage.org/f155/2014-sirius-stopped-working-63186.html)

Keirik 07-22-2013 08:36 PM

2014 sirius stopped working
 
Any ideas? Worked yesterday, no problems then last night i notice all presets are gone, fm, am, sirius. Fm and am workvbut dont display more thsn just the bumerical channel, no info. Sirius shows no channels, bo data, nothing.

Tried going to settings to see my sirius subscription but it just says pleae wait and nothing more. Anyone have any ideas what to try?

1973Commando 07-22-2013 08:42 PM

Re: 2014 sirius stopped working
 
Quote:

Originally Posted by Keirik (Post 863021)
Any ideas? Worked yesterday, no problems then last night i notice all presets are gone, fm, am, sirius. Fm and am workvbut dont display more thsn just the bumerical channel, no info. Sirius shows no channels, bo data, nothing.

Tried going to settings to see my sirius subscription but it just says pleae wait and nothing more. Anyone have any ideas what to try?

Go quick to the service center so they can witness it screwed up so maybe they will replace it for you...

StaticFX 07-22-2013 09:45 PM

Re: 2014 sirius stopped working
 
Quote:

Originally Posted by Keirik (Post 863021)
Any ideas? Worked yesterday, no problems then last night i notice all presets are gone, fm, am, sirius. Fm and am workvbut dont display more thsn just the bumerical channel, no info. Sirius shows no channels, bo data, nothing.

Tried going to settings to see my sirius subscription but it just says pleae wait and nothing more. Anyone have any ideas what to try?

have yo0u updated to 13.19.0?

Keirik 07-23-2013 03:45 AM

Re: 2014 sirius stopped working
 
Quote:

Originally Posted by StaticFX (Post 863064)
have yo0u updated to 13.19.0?

Never updated from out of factory.

StaticFX 07-23-2013 07:09 AM

Re: 2014 sirius stopped working
 
Ok, check your radio version in the settings:

Go To Apps > Tools > settings > System Information > Software Version

What does it say?

Keirik 07-23-2013 09:58 AM

Re: 2014 sirius stopped working
 
Quote:

Originally Posted by StaticFX (Post 863197)
Ok, check your radio version in the settings:

Go To Apps > Tools > settings > System Information > Software Version

What does it say?

13.10.0
Brought it to the dealership after talking to sirius that confirmed that everything on their end is fine so it has to be the actual radio

StaticFX 07-23-2013 10:03 AM

Re: 2014 sirius stopped working
 
Check this thread

http://www.jeepgarage.org/f219/uconn...ead-62731.html

Keirik 07-23-2013 10:39 AM

Re: 2014 sirius stopped working
 
Quote:

Originally Posted by StaticFX (Post 863268)

Yeah i know about that thread but i never updated anything. It just stopped working out of nowhere without changing any setting, without updating, without touching anything.

At this poit i cant just update the software because once i do, the dealership will probably ask why, who, where, when, snd sdd in "not my fault"
If they send it back to mr broken with the promise of ordering a new radio thAt will take months i'll try that in the mean time

StaticFX 07-23-2013 10:55 AM

Re: 2014 sirius stopped working
 
Nope. actually they FIRST thing they will do when you drop it off to get fixed.. is update it to 13.19.0

you are 100% allowed to do this. and they can ask where you got it... just say "The internet". they cant tell you werent allowed to.

this is a quote from the install instructions from Chrysler:
For your convenience, you can choose to either perform the update yourself or take your
truck to your preferred Dealer to have the update completed by a service technician, free of
charge. If you choose to bring your vehicle into a dealer to have update preformed, simply
reference the Uconnect 8.4A or 8.4AN software update when scheduling your appointment.


and here is some of the issues not having 13.19.0 can cause:

from TSB: 08-049-13

Quote:

SYMPTOM/CONDITION:
A customer may experience, one or more of the following conditions.
Radio reset, screen lockup, blank screen or sluggish system response time.
Loss of vehicle position on NAV map.
Compass indicator turns off.
Erratic changes to vehicle icon on NAV map.
Touch screen shut down message.
Radio surround sound will not stay ON.
Driver memory feature causes Sirius XM failure.
Loss of radio presets.
Battery drain - due to radio remains on.
Uconnect apps don't load.
AM/FM popping noises and/or static.
Backup camera display is blank.
so save yourself a trip to the dealer... load it up! also, after its all done, wait a few days for it to smooth out (it will act funny) - pull the battery cable off for 20 minutes. They will tell you this is required next. I have actually noticed even faster response time after.
Im waiting now to see if the battery pull fixed mine for good.

Keirik 07-23-2013 11:57 AM

Re: 2014 sirius stopped working
 
Quote:

Originally Posted by StaticFX (Post 863294)
Nope. actually they FIRST thing they will do when you drop it off to get fixed.. is update it to 13.19.0

you are 100% allowed to do this. and they can ask where you got it... just say "The internet". they cant tell you werent allowed to.

this is a quote from the install instructions from Chrysler:
For your convenience, you can choose to either perform the update yourself or take your
truck to your preferred Dealer to have the update completed by a service technician, free of
charge. If you choose to bring your vehicle into a dealer to have update preformed, simply
reference the Uconnect 8.4A or 8.4AN software update when scheduling your appointment.


and here is some of the issues not having 13.19.0 can cause:

from TSB: 08-049-13



so save yourself a trip to the dealer... load it up! also, after its all done, wait a few days for it to smooth out (it will act funny) - pull the battery cable off for 20 minutes. They will tell you this is required next. I have actually noticed even faster response time after.
Im waiting now to see if the battery pull fixed mine for good.

Appreciate the advice but As i stated eArlier, jeep is Lready at dealership. I work 12 hour tours 10 minutes away from there so its not a big deal to drop it off and leave it there while i work.

StaticFX 07-23-2013 01:48 PM

Re: 2014 sirius stopped working
 
ahh cool. well make sure they do the update! :)

Keirik 07-23-2013 02:29 PM

Re: 2014 sirius stopped working
 
Well, update to my situation. All updates were done by them and its still broken. Ordered me a new radio, they said About a week but we'll see about that


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