Jeep Garage  - Jeep Forum

Jeep Garage - Jeep Forum (http://www.jeepgarage.org/forums.php)
-   Trouble Shooting/Problems/Service (http://www.jeepgarage.org/f107/)
-   -   Rear Quadralift Shock "Thump" UPDATE (http://www.jeepgarage.org/f107/rear-quadralift-shock-thump-update-65358.html)

spinxt 09-12-2013 08:46 AM

Rear Quadralift Shock "Thump" UPDATE
 
So the service manager finally got involved in my rear suspension noise after 4 visits and a number of suspension components. I wish he would have been involved 6 months ago, he seems driven to get it fixed and keep me happy.

Unfortunatley, it's still not fixed after 3-1/2 days at the dealer. They claim to have isolated the noise to the rear shock, ordered a new one (for the second time) and it's still happening. They borrowed one from a Jeep on the lot, and it's still happening.

I'm still frustrated, and considering litigation with Chrysler. I love this vehicle as it fits my lifestyle completely, but this particular unit has not represented the quality a $50,000 vehicle should. I will not accept "we can't fix it as an answer".


All times are GMT -5. The time now is 09:47 AM.

Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
Copyright 2012 - JeepGarage.Org
The Jeep Grand Cherokee Owners Community