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-   -   My Horrible expierence with my srt8 (http://www.jeepgarage.org/f97/my-horrible-expierence-with-my-srt8-68297.html)

Stealthv8 11-23-2013 03:58 PM

My Horrible expierence with my srt8
 
So I only got to drive my car for about 14 days until the first incident happened. I purchased a 2012 jeep srt8 with 11500 miles on it. On the 14th day of driving I was on my way back from montauk when I had turned on to the next street. Traction kicked in all of a sudden all my lights went on and I was stuck in a 4wd low mode. I couldnt engauge out of 1st gear or reverse. I had my car towed all the way back to the dealership. They determined it was a bad transmisson control module and i had to wait 5 days for the part to come in and install it. Okay I said. After the 5 days i picked up my car. Car seemed fine on the drive home. About 5 blocks away from my house i turned again to the main street and it happened again!!! No Fing way I had the car towed again and wait till monday to go in and talk. Upon arriving the service manager told me the lights were off and to go for a test drive. Didn't make sense the lights were on and it was stuck in 1st when it went on the tow. Car was driving fine so he told me i could take it if i wanted. Guy never insisted to really check it to make sure everything underneath was ok. About 5 days later i decided to leave my house for a drive. I was on a two lane road with really nowhere to pull over when all of a sudden i hear a couple of loud clicks and a loud boom. I see smoke and metal pieces flying out underneath. I immediately pull over and see look underneath the car. There's a huge whole in the transfer case. I was in shock because i didn't hit anything i was just driving and this is only a 30 mph road. I again got it towed. Long story short Chrysler had come down to determine if this was covered under my warranty. They stated that i must of hit something for it to combusted from the inside which is completely bs cause there is no indication of anything being hit underneath scrapes scratches etc. So now chrysler is saying they wont cover it so i now am forced to call my insurance to make a claim. Now a get a phone call today from the adjuster from my insurance company stating that this was definitely combusted from the inside from 2 of the teeth in the gears and insurance will probably not cover it.???? Honestly this has been the worst first car bought experience for the past 20 days. I'm defiantly not paying for this this is defected part and i think jeep or Chrysler should fix this. How do I know the previous owner or anyone who test drove this car didn't do this before i bought it. Any ones comments or opinions are greatly appreciated just don't know where to go from here.

Schleprock 11-23-2013 04:16 PM

Re: My Horrible expierence with my srt8
 
The symptoms you were having are an occurrence others have had. I remember this particularly when the 2012's first delivered. The dealership should have never allowed you to take it the second time even though the lights were off. In fairness to them, you also should have refused to take it and required them to look into it. That way it was documented once again.

How this is not a warranty cover is beyond me. You have no mods on the vehicle and the warranty mileage is well under the limit. There is absolutely no way, even if driving it hard, you could have caused the TC to grenade like this considering the circumstances. IMO, you need to start making calls to the SRT hotline, Chrysler Customer Service, and Chrysler Top Care Service.

To the SRT Team folks who read this (we know you do)......please help this guy out.

Montag84 11-24-2013 09:43 AM

Re: My Horrible expierence with my srt8
 
As stated above, you need to push back harder. Jeep customer service and SRT customer service to start, then your state's consumer protection board, and so on.

Scottina06 11-24-2013 10:02 AM

Re: My Horrible expierence with my srt8
 
You are DEFINETELY due to NEW transfer case. Please PM me if you have no luck.

Stealthv8 11-28-2013 10:46 PM

2 Attachment(s)
Hey guys update so from them claiming I hit something I had no other choice but to call my insurance company. They came down and determined that the case was DEFIANTLY combusted from the INSIDE and nothing indicated I hit something. So now insurance is saying this was not my fault but mechancial. My car has been in the shop for 2 weeks with out nothing being done. Scott if you can get in contact with someone It would Deff help Chrysler is not helping me at all and it's basically a on going investigation at this point. The fact there deny me warrenty when I bought the car 14 days ago is beyond me I'm basically asking for help cause I'm lost at this point this whole thing is just a horrible experience and Deff does not want me to ever purchase anything from jeep dodge Chrysler ever again.

Btw this is a picture of the transfer case

Attachment 32521



Attachment 32522

xJoshxx 11-28-2013 11:07 PM

Re: My Horrible expierence with my srt8
 
Ouch! This is why I added the Transfer case skid plate to mine! I fear of smackin that tcase

Scottina06 11-28-2013 11:09 PM

Re: My Horrible expierence with my srt8
 
have you called the 855 SRT TEAM number?

Scottina06 11-28-2013 11:14 PM

Re: My Horrible expierence with my srt8
 
Please message me your contact info!

Schleprock 11-29-2013 10:48 AM

Re: My Horrible expierence with my srt8
 
Quote:

Originally Posted by StealthV8
Hey guys, update: Because they claimed I hit something, I had no other choice but to call my insurance company. They came down and determined that the case was DEFINITELY damaged from the INSIDE and there were no indications I hit something. So, now my insurance company is saying this was not my fault, but mechanical. My car has been in the shop for 2 weeks without any work being performed on it. Scott, if you can get in contact with someone for me it would definitely help. Chrysler is not providing any help and it continues to be an "on going investigation" at this point. The fact they are denying my warranty when I bought the car 14 days ago is beyond me. I'm asking for help because I'm lost at this point. This whole thing is just a horrible experience and definitely turns me off from ever purchasing another Jeep/Dodge/Chrysler again.

That was really hard to read, so I edited for all of you.

Stealthv8 11-29-2013 10:51 AM

Re: My Horrible expierence with my srt8
 
Quote:

Originally Posted by Schleprock (Post 937821)
That was really hard to read, so I edited for all of you.

Lmfao thank you

Schleprock 11-29-2013 10:58 AM

Re: My Horrible expierence with my srt8
 
Quote:

Originally Posted by Stealthv8 (Post 937824)
Lmfao thank you

Does the service adviser at the dealership who said the warranty is/was denied seem like a cool guy/girl? Did they show you the reply from Chrysler? I'm trying to gauge here whether the dealer is refusing to submit the claim because they think they know what happened, or if they actually took pics, submitted the claim, and Chrysler refused. The new thing in warranty claims now is to take digital pics and upload them to a website and send them off to Chrysler's digital department. They review the pics and proposed problem and accept/reject. The digital age has added a new layer with the pics as opposed to just written word.

Where are you located? Might help you if you are near someone on here who has a really good service department they always use.

Stealthv8 11-29-2013 11:12 AM

They had a Chrysler rep come down to look at it. Him and the service advisor both agreed that I hit something to cause this. This dealership is east hills jeep in greenvale ny. They are by far the worst people I ever delt with. No help and they keep claiming that this was caused by me like accusing me really. It's like honestly how do I deal with these people when there against me. They know they messed up and don't want to fix this problem so there pointing the finger at me but again there's no way I could of done this I was just driving it was only 14 days till the first problem started. But now insurance is saying different so honestly what do I do from here this is just crazy I have to deal with this I haven't even. Made a first payment on it yet


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