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-   -   great customer service (http://www.jeepgarage.org/f5/great-customer-service-7746.html)

mayor bloom 03-22-2010 12:04 PM

great customer service
 
OK, I have an o5 WK, I am running Dick Cepek DC-1 black Rims with Mickey Thompson Tires (265/70/17).
I have had these rims on for about 11 months and after my first good after winter wash I noticed that the clear coat was comming off the rim and pitting.
So, I call 4wd.com (4 Wheel Drive Hardware), Tell them what is happening and is there any chance Cepek have a finish warrenty.
She gets back on the phone after a brief hold, I was with in the 12 month warrenty but DC-1's are discontinued and they would gladly replace the rim with a dc-2. I explained that the dc-2 were different, and she agree's and says let me call you back tomorrow.
The next day I get a phone call, they will replace all my rims and not only that I don't have to get the DC-2, I hate black center caps on any chrome/brushed rim. SO they ordered me a new set of XD 796's (Attack's) I think, don't love them but hey they are basically free and have a better off set than the DC-1's.
Anyway the point was to pimp out 4wd.com customer service, they are great.


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