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-   -   2014 Repainted and flake doesn't match!! (http://www.jeepgarage.org/f73/2014-repainted-and-flake-doesnt-match-77782.html)

abarbs30 07-31-2014 06:31 PM

2014 Repainted and flake doesn't match!!
 
I wasn't exactly sure where to post this so I figure'd i'd start in the main forum. I have a Granite Crystal 2014 WK2. A couple weeks ago someone did me the huge favor of side swiping my car late at night while it was street parked. They put some nice dents and scrapes along the rear bumper, rear driver side door, rear fender etc. The awesome part was they didn't leave a note.

Fast Forward 3 weeks and I have my truck back from the auto body shop. On a cloudy day it looks perfect. As soon as the bright Colorado sunlight shows up you start to notice something with the flake. Now a passerby may not notice but its glaring to me.

The factory metallic flake has no color. Its silver/white and in the sun looks silver/white. Those with the color know what i'm talking about. The paint from the auto body shop has color in the flake. When the driverside rear of the car is hit with sunlight you can see color in the flake. Blues, Pinks, Reds, Greens....

I took the car back to the shop to complain and they said that they didn't have a "paint chip" for the truck as it is new. The chip (they also referred to it as a paint swatch) would be needed to match the flake and probably won't be out for a while.

What I ask here is... Is this complete BS? Is there somewhere I can get a paint chip? Can they just order the paint from Jeep if they can't match it themselves.

I went through insurance and there is a "lifetime guarantee" on the work. Any advice would be greatly appreciate!

Thanks

MDBones 07-31-2014 06:51 PM

Re: 2014 Repainted and flake doesn't match!!
 
That is utter BS from them. Any competent bodyshop can color match anything... and I'm not aware of any that still rely on paint chips or eyeballs to do it by. Most paint matching and mixing is computerized and they have the info for your color in the database.

The fact is, they F'd up and used the wrong metalflake in their paint mix.

abarbs30 07-31-2014 07:52 PM

Re: 2014 Repainted and flake doesn't match!!
 
Thanks for the reply, this is why forums are awesome! I figured they have their paint swatches, hold them next to the car and match it (which is what they said they were doing). They also said they only have on flake/pearl and if they did it again it would come out the same.




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MDBones 07-31-2014 07:57 PM

Re: 2014 Repainted and flake doesn't match!!
 
Let your insurance company know what happened. They may suggest or want you to go to a different shop if these guys can't do a better job than that. You shouldn't have to live with that.

I have the same color. I'd be pissed if they did that to mine.

imaz 07-31-2014 10:16 PM

Re: 2014 Repainted and flake doesn't match!!
 
Take it back. Ive had a panel shop repaint one of my other cars 3 whole times as I wasnt happy. Hassle but customers always rite.

bill_de 08-01-2014 06:25 AM

Re: 2014 Repainted and flake doesn't match!!
 
The advantage of going through the insurance company is that guarantee. Notify them immediately.

The shop should have no problem matching the color if their system is up to date. The paint wouldn't come from Chrysler, but from one of the major paint manufacturers.

One thing that seems to be overlooked by some shops is that with metallic and pearl paints, the angle it is applied can make a difference. Test panels should be done (paint systems usually come with them) shooting at different angles. Those panels should be matched to the portion of the car to be repainted. This should be done under good lights, preferably in the paint booth.

Missing that step is what allows paint to look good in the shade, but not quite right in the sunshine. It has nothing to do with matching the color, but how the flakes lay down.


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Rewind23 08-01-2014 07:47 AM

Where about in Colorado are you. I know a good shop if your in the Denver Metro area.

abarbs30 08-01-2014 08:28 AM

Re: 2014 Repainted and flake doesn't match!!
 
I'm in central Denver, I'm happy to drive where ever I need to so that it's gets done right!

Interesting bit about the paint angles! I'll call insurance today to check options.


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Rewind23 08-01-2014 08:32 AM

Quote:

Originally Posted by abarbs30 (Post 1060356)
I'm in central Denver, I'm happy to drive where ever I need to so that it's gets done right!

Interesting bit about the paint angles! I'll call insurance today to check options.

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There's a place called Hanks Body shop in Littleton. They did some work on my mom's car and did a great job. It's off of Wadsworth and Belview area.

SW03ES 08-01-2014 09:08 AM

Re: 2014 Repainted and flake doesn't match!!
 
Total BS. If they use a computerized paint matching system they need a paint sample...but they have an entire car sitting out there covered in the paint...so why would they need a swatch?

Jim_in_PA 08-01-2014 09:55 AM

Re: 2014 Repainted and flake doesn't match!!
 
Quote:

Originally Posted by SW03ES (Post 1060380)
Total BS. If they use a computerized paint matching system they need a paint sample...but they have an entire car sitting out there covered in the paint...so why would they need a swatch?

Exactly...just pull off the fuel filler cover and put it under the reader... ;)

abarbs30 08-01-2014 10:12 AM

Re: 2014 Repainted and flake doesn't match!!
 
I took some pics this morning and will get them up tonight. The difference in photos is pretty shocking!!!!

Are there multiple types of pearls/flake?


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