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Search: Posts Made By: Bungendore
Forum: Export Grand Cherokee 2011+ 04-18-2014, 03:11 AM
Replies: 592
Views: 32,428
Posted By Bungendore
Re: Jeep Navigation System Fail

I am happy to supply copies of my tribunal submission and general details to any Jeep owner who might find them worthwhile/interesting/useful. Just send me a private message and I will send details....
Forum: Export Grand Cherokee 2011+ 04-09-2014, 02:00 AM
Replies: 592
Views: 32,428
Posted By Bungendore
Re: Jeep Navigation System Fail

As previously written, I can not tell you how disappointed I am with Glenn Jones and Jeep. He appeared honest, sincere and a man of his word in court.

So you can imagine my feelings when I had a...
Forum: Export Grand Cherokee 2011+ 03-25-2014, 12:33 AM
Replies: 592
Views: 32,428
Posted By Bungendore
Re: Jeep Navigation System Fail

Today I received my letter from Jeep on the 'complimentary map update' that appears to be tied to a service and with a limited time.

I can only say that I was stupid and fooled by Glenn Jones,...
Forum: Export Grand Cherokee 2011+ 03-24-2014, 04:16 PM
Replies: 592
Views: 32,428
Posted By Bungendore
Re: Jeep Navigation System Fail

Okay, as frustrating as this is, take a deep breath. Breathe. Relax.

Regardless of what Jeep say in their letter - remember you have every right to get the fix for free whenever you want.
...
Forum: Export Grand Cherokee 2011+ 03-18-2014, 02:51 AM
Replies: 592
Views: 32,428
Posted By Bungendore
Re: Jeep Navigation System Fail

This will make your week. Have a look at the NRMA's Open Road Magazine (March/April 2014) that just came in the mail. Front cover picture of Jeep at Wilpena. Key article is entitled "Bound for...
Forum: Export Grand Cherokee 2011+ 03-13-2014, 10:03 PM
Replies: 592
Views: 32,428
Posted By Bungendore
Re: Jeep Navigation System Fail

Folks!!!

Let's get those fingers to the phones. Call Jeep Customer Assist. That's:

1300 133 079

Yes, that's right:

1300 133 079
Forum: Export Grand Cherokee 2011+ 02-20-2014, 04:49 PM
Replies: 592
Views: 32,428
Posted By Bungendore
Re: Jeep Navigation System Fail

I am now able to confirm that yesterday the ACT Tribunal ruled on our case with Jeep concerning the GPS problems.

We had previously attended an earlier mediation hearing in December that was...
Forum: Export Grand Cherokee 2011+ 02-18-2014, 03:24 AM
Replies: 592
Views: 32,428
Posted By Bungendore
Re: Jeep Navigation System Fail

This would be funny if it was so sad (and frustrating!).

A letter in two weeks you say??

Have a look at Post #326 on 15 Jan: Tracey says customers will get a letter in 2 weeks........
...
Forum: Export Grand Cherokee 2011+ 01-07-2014, 02:51 AM
Replies: 592
Views: 32,428
Posted By Bungendore
Re: Jeep Navigation System Fail

Wabat - I see you are in Canberra. Do not accept the 'disinterest' of Jeep.

Suggest you contact ACT Office of Regulatory Services (what may be called Dept of Fair Trade in other states).

I...
Forum: Export Grand Cherokee 2011+ 12-13-2013, 05:26 AM
Replies: 592
Views: 32,428
Posted By Bungendore
Re: Jeep Navigation System Fail

There is presently a case in the Tribunal in the ACT re the known faulty GPS. The preliminary mediation hearing is next week. If there can be no agreement by all parties, the matter proceeds to a...
Forum: Export Grand Cherokee 2011+ 10-18-2013, 04:49 AM
Replies: 592
Views: 32,428
Posted By Bungendore
Re: Jeep Navigation System Fail

If you are getting an 'update' ask them exactly what update. What is the TSB (Technical Service Bulletin). What is the software ID. Each one has a unique ID number.

I had a call from my Jeep...
Forum: Export Grand Cherokee 2011+ 10-17-2013, 09:58 PM
Replies: 592
Views: 32,428
Posted By Bungendore
Re: Jeep Navigation System Fail

After discussing my continued sat nav faults - including sending me on dirt or non existant tracks off main highways, I was promised by Tracey at Jeep Customer Care that 2 update disks were now...
Forum: Export Grand Cherokee 2011+ 08-04-2013, 11:20 PM
Replies: 210
Views: 14,265
Posted By Bungendore
Re: Navigation System Quirks

Let's make this easy. Here is the link to send an email complaint to the ACCC:

General complaints form...
Forum: Export Grand Cherokee 2011+ 08-04-2013, 11:04 PM
Replies: 210
Views: 14,265
Posted By Bungendore
Re: Navigation System Quirks

I agree - we registered with the ACCC over 8 months ago. I know of a number of other Jeep complaints about the sat nav.

They will only action after a number of complaints. So since my is so...
Forum: Export Grand Cherokee 2011+ 07-13-2013, 07:46 PM
Replies: 210
Views: 14,265
Posted By Bungendore
Re: Navigation System Quirks

As discussed other places - the ACCC will not take on the case. They have priorities and Jeep and say one hundred complaints are not tops. After three approaches, including stopping by their main...
Forum: Export Grand Cherokee 2011+ 07-11-2013, 07:53 PM
Replies: 592
Views: 32,428
Posted By Bungendore
Re: Jeep Navigation System Fail

I am optomistic that something is happening to fix the woeful GPS. As I advised, I have had the beta test update done on my Jeep and it is better. Not good. But better. And only because ACT Fair...
Forum: Export Grand Cherokee 2011+ 06-07-2013, 07:46 PM
Replies: 210
Views: 14,265
Posted By Bungendore
Re: Navigation System Quirks

You are a consumer with a right to goods that work. Jeep has relied on the "too hard" principle. That is, people give up when they are told often enough that they are the only one.

No - we...
Forum: Export Grand Cherokee 2011+ 06-03-2013, 03:50 AM
Replies: 592
Views: 32,428
Posted By Bungendore
Re: Jeep Navigation System Fail

My Jeep now shows: Application: 2.137 Database: HPT1-A 1247 4.4.0
Forum: Export Grand Cherokee 2011+ 06-03-2013, 12:51 AM
Replies: 592
Views: 32,428
Posted By Bungendore
Re: Jeep Navigation System Fail

Regardless of the misleading and faulty routing in the Jeep GPS, I think we can all agree that the Jeep GPS is basic. I think anyone who has any experience with a Tom Tom or Garmin, or even the aldi...
Forum: Export & Diesel Powered Jeep Models 06-03-2013, 12:50 AM
Replies: 10
Views: 1,573
Posted By Bungendore
Re: satnav problems

Regardless of the misleading and faulty routing in the Jeep GPS, I think we can all agree that the Jeep GPS is basic. I think anyone who has any experience with a Tom Tom or Garmin, or even the aldi...
Forum: Export Grand Cherokee 2011+ 06-03-2013, 12:49 AM
Replies: 210
Views: 14,265
Posted By Bungendore
Re: Navigation System Quirks

Regardless of the misleading and faulty routing in the Jeep GPS, I think we can all agree that the Jeep GPS is basic. I think anyone who has any experience with a Tom Tom or Garmin, or even the aldi...
Forum: Export Grand Cherokee 2011+ 06-03-2013, 12:49 AM
Replies: 81
Views: 3,454
Posted By Bungendore
Re: GPS points of interest

Regardless of the misleading and faulty routing in the Jeep GPS, I think we can all agree that the Jeep GPS is basic. I think anyone who has any experience with a Tom Tom or Garmin, or even the aldi...
Forum: Export Grand Cherokee 2011+ 05-19-2013, 06:29 PM
Replies: 592
Views: 32,428
Posted By Bungendore
Re: Jeep Navigation System Fail

Considering it cost you $2,800 you have a good sense of humour!
Forum: Export Grand Cherokee 2011+ 05-14-2013, 03:40 AM
Replies: 592
Views: 32,428
Posted By Bungendore
Re: Jeep Navigation System Fail

As soon as they told you to "speak to the dealer" you know it's a sham.

The dealers can only do what Jeep HQ tell them. As example, jeep Customer Care emailed me in Feb/March and told me they...
Forum: Export Grand Cherokee 2011+ 05-14-2013, 01:40 AM
Replies: 592
Views: 32,428
Posted By Bungendore
Re: Jeep Navigation System Fail

That's just what Jeep want you to say. It is nothing to do with Navteq. Your contract is with Jeep and despite all the stories the fact is they have known of this fault since at least Dec 2011,...
Forum: Export Grand Cherokee 2011+ 05-14-2013, 01:19 AM
Replies: 592
Views: 32,428
Posted By Bungendore
Re: Jeep Navigation System Fail

GlennR - do you have a case number for faulty sat nav lodged with Jeep???
Forum: Export Grand Cherokee 2011+ 05-13-2013, 02:34 AM
Replies: 12,174
Views: 870,615
Posted By Bungendore
Re: 2014 Grand Cherokee information - Australia

Inspection=repair? Not surprising. They can't even fix a sat nav they sell for $2,800 when you can get one from Aldi for $59! Heaven help us if it was something important or safety concerns.

...
Forum: Export Grand Cherokee 2011+ 05-12-2013, 10:34 PM
Replies: 592
Views: 32,428
Posted By Bungendore
Re: Jeep Navigation System Fail

If you have lodged a complaint with Jeep re sat nav and have a case number PLEASE ENSURE YOU POST DETAILS OF YOUR CASE NUMBER HERE.

Things are happening and details will be released as soon as...
Forum: Export Grand Cherokee 2011+ 05-12-2013, 10:30 PM
Replies: 592
Views: 32,428
Posted By Bungendore
Re: Jeep Navigation System Fail

Good to hear more joining in. Look forward to seeing your Case Number.
Also - don't forget to contact the ACCC. They will not do any additional work on individual cases, but if there are enough...
Forum: Export Grand Cherokee 2011+ 05-12-2013, 10:22 PM
Replies: 12,174
Views: 870,615
Posted By Bungendore
Re: 2014 Grand Cherokee information - Australia

Let's hope that the sat nav works on the new Jeep. It certainly doesn't on our Nov 2012 Overland. As an option at a cost of $2800 - a total waste of money. You can get lost without the Jeep sat...
Forum: Export Grand Cherokee 2011+ 05-06-2013, 06:30 PM
Replies: 592
Views: 32,428
Posted By Bungendore
Re: Jeep Navigation System Fail

Interesting that they just can't get their stories right. In short, since at least Dec 2011 they have known the sat nav doesn't work. Have a look at these:
...
Forum: Export & Diesel Powered Jeep Models 05-06-2013, 12:06 AM
Replies: 5
Views: 864
Posted By Bungendore
Re: Voice Controlled Navigation

We don't have that manual. Where are you situated?

We are in Australia and have found the sat nav faulty - as you will see on this forum if you do a search. Seems to be standard for Overlands...
Forum: Export Grand Cherokee 2011+ 04-25-2013, 01:40 AM
Replies: 592
Views: 32,428
Posted By Bungendore
Re: Jeep Navigation System Fail

Told by Tracey at Jeep Australia Customer service this week that "Jeep can't fix the sat nav". My maps on my Nov 2012 shows 2011. I have contacted Navteq who tell me that Chrysler will only buy...
Forum: Grand Cherokee - WK2 - 04-25-2013, 01:33 AM
Replies: 7
Views: 1,146
Posted By Bungendore
Re: Updating maps on the 2014 and backup camera question.

Be glad you aren't in Australia. Jeep Australia are selling their Overland here with sat nav that has not worked for at least 14 months. And Navteq will not release any maps or updates - go back...
Forum: Export Grand Cherokee 2011+ 02-12-2013, 10:36 PM
Replies: 592
Views: 32,428
Posted By Bungendore
Re: Jeep Navigation System Fail

My local Jeep dealer has received an update as to when the sat nav will be fixed and emailed me on 8 Feb 2013:

"We are all waiting for the fix and can't give an ETA yet."

With no ETA -----...
Forum: Export Grand Cherokee 2011+ 02-06-2013, 04:51 AM
Replies: 592
Views: 32,428
Posted By Bungendore
Re: Jeep Navigation System Fail

I called Jeep Customer Assistance last week to follow up. And Tracey called me back and PROMISED that she would contact the technicians and call me back no later than Friday. 1 February with an...
Forum: Audio/Visual/Navigation 02-01-2013, 09:31 PM
Replies: 0
Views: 317
Posted By Bungendore
Voice Controlled GPS

The Jeep Australia website says the Overland comes with Voice Controlled GPS. We got our Overland in November with one booklet.

Can't find any details on how the voice control works. Anyone in...
Forum: Export & Diesel Powered Jeep Models 02-01-2013, 09:27 PM
Replies: 5
Views: 864
Posted By Bungendore
Voice Controlled Navigation

We purchased our new GC Overland in November 2012. It has the inbuilt Sat Nav. On the website it says this is "Voice Controlled". We didn't get any special instructions on this.

Has any one...
Forum: Export Grand Cherokee 2011+ 02-01-2013, 03:28 AM
Replies: 592
Views: 32,428
Posted By Bungendore
Re: Jeep Navigation System Fail

Discussions on the problems with the sat navs are starting to appear on the Jeep Facebook page. Suggest you add your story.

Here is the link: http://www.facebook.com/jeepaustralia

Maybe...
Forum: Export Grand Cherokee 2011+ 02-01-2013, 03:23 AM
Replies: 210
Views: 14,265
Posted By Bungendore
Re: Navigation System Quirks

Chrysler Jeep is monitoring it's Facebook page. Now would be a VERY good time to tell you story about your sat nav failures on Facebook. Here is the link: http://www.facebook.com/jeepaustralia ...
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