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  1. U0432 code 2019 Grand Cherokee 4x4

    Trouble Shooting/Problems/Service
    Hi whiteone19, We're sorry to hear about your experience. Please keep us updated. If additional assistance is needed, we would be happy to connect you with a Case Specialist to assist. Alex JeepCares
  2. Squeaking from rear but only when turning off the jeep

    Trouble Shooting/Problems/Service
    Hi kevinvinv, We're sorry to hear about your recent concern. I understand you are reaching out to your fellow forum members for advice; however, should you decide to visit your dealer, feel free to reach out to us via PM for additional assistance. Alex JeepCares
  3. 2016 Grand Cherokee Radio Update Fail

    Troubleshooting/Problems Discussion
    Hi, I'm sorry this is happening to you. I would like to open a case for you and get you to a Uconnect specialist. If you'd like, please send us your VIN, email, phone number, and mileage to get started. Alison ChryslerCares
  4. 2018 Jeep Grand Cherokee limited touchscreen issues

    Troubleshooting/Problems
    Hi, I'm sorry to hear this. I would like to open a case for you and get you to a Uconnect specialist. If you'd like, please send us your VIN, email, phone number, and mileage to get started. Alison JeepCares
  5. 2019 Overland Drive train noise

    Suspension/Driveline/Brakes/Wheels/Tires
    Hi raven7 and WildBTK, We're sorry to hear about both of your experiences. Should you need any assistance while working with your dealers, please send our team a PM. We would be happy to connect you with a Case Specialist to assist! Alex JeepCares
  6. TICKing/CLICKing noise...?

    Trouble Shooting/Problems/Service
    Hi GoinginJeep, We're sorry to hear about your recent concern. If you need any assistance while working with your dealer, feel free to send us a PM. We would be happy to connect you with a Case Specialist to assist. Alex JeepCares
  7. 2017 WK2 charging issue / headlight flickering

    Trouble Shooting/Problems/Service
    Hello Aaron, We are certainly sorry to hear about your recent concern. If you were unable to identify a solution from your fellow forum members, we would kindly recommend addressing this with your local Jeep dealer. If you decide to go this route and need further assistance we are available...
  8. 2014 GC Limited 5.7 coolant sludge/corrosion?

    Trouble Shooting/Problems/Service
    Hi Trackstar1, If you are unable to remedy this on your own and decide to continue to work with your dealer, feel free to PM us. We would be happy to connect you with a Case Specialist to assist. Alex JeepCares
  9. Folding mirror keeps going all the way

    Interior/Exterior/Visual/Lighting
    Hi John, We're sorry to hear that you are also experiencing this. If you are unable to remedy this on your own and decide to have your dealer take a look, please keep us updated. If any additional assistance is needed throughout your dealer visit, please send our team a PM. Alex JeepCares
  10. 2012 Jeep Wrangler Head on Back-Order

    Wrangler-YJ, TJ & JK
    Hello, We're sorry to hear about this. We would be happy to connect you with a Case Specialist to see if there is anything we can do on our end to get the necessary part to your dealer. Feel free to send us a PM. Alex JeepCares
  11. Door locks and radio

    Troubleshooting/Problems Discussion
    Hello! Were you able to get this addressed? Feel free to send us a private message if you'd like us to look into possible service bulletins that may help. Kaitlin Jeep Cares
  12. 2016 Cherokee leaking on passenger side floor

    Trouble Shooting/Problems/Service
    Hi Angela5470, We certainly understand your frustration. Should you decide to work with an FCA authorized dealer, we can get you connected with a Case Specialist to assist throughout your dealer visit. If this is something you would be interested in, please send us a PM. Alex JeepCares
  13. HVAC cutting out on 2019 Grand Cherokee

    Trouble Shooting/Problems/Service
    Hi Dennis, We're sorry to hear about your daughter's experience. We recommend having her call Jeep Customer care at 1-877-426-5337 to have a case started. This will allow her to get connected with a Case Specialist who may be able to assist. Alex JeepCares
  14. 2014 Cherokee navigation problem

    2014+ Cherokee-KL
    Hi, it sounds like your Uconnect system needs to be updated. The files for software level 18.45.01 are currently available on driveUconnect.com. I would recommend checking if this update is available for your vehicle. If so, you will be able to download the software to a USB and update your...
  15. Regens after update, and fuel additive

    2014+ Jeep Grand Cherokee Ecodiesel 3.0
    Hi Bluegrass Picker, Although we cannot speculate on future concerns, should you end up in a situation where you need to work with your dealer, please reach out to us. We can connect you with a Case Specialist to work with you and your dealer. If you would like to look at the response below, you...
  16. 2014 GC Ltd. U-Connect problems

    Audio/Visual/Navigation/Electronics
    Hi, I'm sorry to hear this is happening. Please DM us with more details so I can look into this further. I would like to open a case for you and get you to a Uconnect specialist. If you'd like, please send us your VIN, email, phone number, and mileage to get started. Alison JeepCares
  17. Regens after update, and fuel additive

    2014+ Jeep Grand Cherokee Ecodiesel 3.0
    Hi oneframe, As our team is not mechanically trained, we do rely on our dealers in the field to diagnose and address vehicle concerns. As the social engagement team, we work directly with engineering and brand teams to report developing vehicle concerns in order to pursue further research. While...
  18. Uconnect radio update

    Audio/Visual/Navigation/Electronics
    Hi. Can you please PM us with more information? I would like to look into this for you. Alison JeepCares
  19. Flickering backup camera on '11 WK2 (430N)

    Audio/Visual/Navigation/Electronics
    Hello JoeSchmoe007, Please keep us updated on your dealer visit. If you are in need of additional assistance throughout this process please know we are available through private message. Laura JeepCares
  20. Regens after update, and fuel additive

    2014+ Jeep Grand Cherokee Ecodiesel 3.0
    Hi markyboy57, We're sorry to hear about this. Should this occur again, please feel free to PM us. We would be happy to connect you with a Case Specialist to work with you and your dealer. Alex JeepCares
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