Jeep Garage  - Jeep Forum banner
1 - 20 of 27 Posts

·
Registered
Joined
·
68 Posts
Discussion Starter · #1 ·
Has anyone else had this issue and had it fixed? I have seen it on other forums, but the only fix I have seen is trading it in. Story is, starting shortly after the TIPM fuel pump relay recall our Jeep will randomly stall with no error codes. It is basically every 1,000 miles or so and all but two times has been when turning right after a short interstate trip on the off ramp. Cam sensor, crank sensor, battery, and WIN module along with new fobs have all been done to try to fix this. So $1200.00 later and we are still having the same issues. Jeep has not been helpful at all on this, they basically brush it off each time. I’m getting sick of throwing money at it, but we like the Jeep and if something were to happen with someone I sold it to, I could not live with myself. Does anyone here have any recommendations? I have called Jeep, written letters to FCA, and filed with the NAtional institute for highway safety, but it seems like no one cares.
 

·
Registered
Grand Cherokee
Joined
·
4,467 Posts
How many miles on the vehicle?

Have they checked the fuel pressure?
When was the last time the Spark Plugs have been replaced?
 

·
Registered
Joined
·
68 Posts
Discussion Starter · #3 ·
64,500 miles, plugs were changed at 20,000 and 50,000 it is miticuously maintained, as far as I know they haven’t done much to diagnose it, they put 3,000 miles on it and could not duplicate it, we get it back and it did it within 400 miles.
 

·
Registered
Grand Cherokee
Joined
·
4,467 Posts
If the fuel pump is failing, it won't make the necessary fuel pressure. The PCM can adjust to this by increasing the injector pulse width to get the same amount of fuel injected with lower fuel pressure. This works to a point, if the fuel demanded is more than the injector can provide at full pulse width at the fuel pressure being provided, then the vehicle will run lean, and if its too lean, it will stall.

So fuel pressure should have been checked if there is a stalling concern, but then again, DCJR dealerships have been up and down in their quality and especially since FIAT took over they have hit rock bottom, so I wouldn't be surprised if the Dealership Service center never once opened the book to the troubleshooting tree and just had guys standing around guessing what might be wrong.
 

·
Registered
Joined
·
68 Posts
Discussion Starter · #5 ·
I have tried to let the dealership take care of this issue as it started under warranty, but I have paid for everything, so it may be time to repair it myself. Is there a desired vs actual to look at or do I need to hook up a mechanical gauge? Thank you for the replies.
 

·
Registered
Joined
·
68 Posts
Discussion Starter · #6 ·
I just heard back from the dealer and I guess the engineer stated they need to install a copilot, so looks like I will be their guinea pig.
 

·
Registered
Joined
·
2,074 Posts
Has anyone else had this issue and had it fixed? I have seen it on other forums, but the only fix I have seen is trading it in. Story is, starting shortly after the TIPM fuel pump relay recall our Jeep will randomly stall with no error codes. It is basically every 1,000 miles or so and all but two times has been when turning right after a short interstate trip on the off ramp. Cam sensor, crank sensor, battery, and WIN module along with new fobs have all been done to try to fix this. So $1200.00 later and we are still having the same issues. Jeep has not been helpful at all on this, they basically brush it off each time. I’m getting sick of throwing money at it, but we like the Jeep and if something were to happen with someone I sold it to, I could not live with myself. Does anyone here have any recommendations? I have called Jeep, written letters to FCA, and filed with the NAtional institute for highway safety, but it seems like no one cares.
Hello anotherjeep,

Do you have a case already established with our Customer Care Team? Feel free to send us a direct message as we'd be glad to further discuss this and help however we can.

Jasmine
Jeep Social Care Specialist
 

·
Registered
Joined
·
68 Posts
Discussion Starter · #8 ·
Just to give an update on this, the Jeep shut off again at 7:58 this morning and the dealershipcannot get us in until tomorrow morning. I sure hope they don’t try to pull a fast one and say they didn’t get any info on the co-pilot. I will update with what they find or what Jeep does next.
 

·
Registered
Joined
·
68 Posts
Discussion Starter · #9 ·
So...... Just heard back and out of the 120 parameters they recorded, they have no idea why the Jeep shut off. Same old story, I will give Jeep a call here in a bit, I’m at my whits end. Jeep doesn’t seem to care one bit.
 

·
Registered
Joined
·
68 Posts
Discussion Starter · #10 ·
Has anyone else had this issue and had it fixed? I have seen it on other forums, but the only fix I have seen is trading it in. Story is, starting shortly after the TIPM fuel pump relay recall our Jeep will randomly stall with no error codes. It is basically every 1,000 miles or so and all but two times has been when turning right after a short interstate trip on the off ramp. Cam sensor, crank sensor, battery, and WIN module along with new fobs have all been done to try to fix this. So $1200.00 later and we are still having the same issues. Jeep has not been helpful at all on this, they basically brush it off each time. I’m getting sick of throwing money at it, but we like the Jeep and if something were to happen with someone I sold it to, I could not live with myself. Does anyone here have any recommendations? I have called Jeep, written letters to FCA, and filed with the NAtional institute for highway safety, but it seems like no one cares.
Hello anotherjeep,

Do you have a case already established with our Customer Care Team? Feel free to send us a direct message as we'd be glad to further discuss this and help however we can.

Jasmine
Jeep Social Care Specialist
I heard back from Jeep last night, they cannot tell why my vehicle shit off, they cannot tell me it is safe to drive, and they cannot provide me with means for transportation. I have no clue what the plan is going forward. I’ve been instructed to call the FTC and my state Attorney General. I hope no one else has this issue. It is a complete pain getting anyone at Jeep to help you out. At first I was told (while under warranty) without codes and without being able to duplicate it, we cannot fix it. Now they know I’m not crazy, they have the stall recorded and still cannot fix it, but they are no longer denying it happened. If anyone has info on how to proceed please pm me or post up on here. Obviously right now Jeep does not care.
 

·
Registered
Joined
·
45 Posts
Hmm... i've dealt with this, had the fuel pressure regulator replaced a couple time.. still would randomly shut off..

what i did, and its just a random thing, and i've had no problems since. I stopped using the push to start function. I use my key fob everytime now, and it hasn't shut down on me. Crazy LUCK.. probably.
 

·
Registered
Joined
·
68 Posts
Discussion Starter · #12 ·
Hmm... i've dealt with this, had the fuel pressure regulator replaced a couple time.. still would randomly shut off..

what i did, and its just a random thing, and i've had no problems since. I stopped using the push to start function. I use my key fob everytime now, and it hasn't shut down on me. Crazy LUCK.. probably.
This is the info I am looking for, and if I hadn’t just spent $844 having the WIN module replaced, then I would try it.
 

·
Registered
Joined
·
2,074 Posts
I heard back from Jeep last night, they cannot tell why my vehicle shit off, they cannot tell me it is safe to drive, and they cannot provide me with means for transportation. I have no clue what the plan is going forward. I’ve been instructed to call the FTC and my state Attorney General. I hope no one else has this issue. It is a complete pain getting anyone at Jeep to help you out. At first I was told (while under warranty) without codes and without being able to duplicate it, we cannot fix it. Now they know I’m not crazy, they have the stall recorded and still cannot fix it, but they are no longer denying it happened. If anyone has info on how to proceed please pm me or post up on here. Obviously right now Jeep does not care.
Hello anotherjeep,

Thanks for these additional details. As you know, it is hard to assess a repair plan if the concern cannot be physically duplicated. Feel free to send me the case number you were given. I'd be glad to take a look and further document this on your behalf. I do appreciate you taking time out to speak with me.

Jasmine
Jeep Social Care Specialist
 

·
Registered
Joined
·
68 Posts
Discussion Starter · #14 ·
I heard back from Jeep last night, they cannot tell why my vehicle shit off, they cannot tell me it is safe to drive, and they cannot provide me with means for transportation. I have no clue what the plan is going forward. I’ve been instructed to call the FTC and my state Attorney General. I hope no one else has this issue. It is a complete pain getting anyone at Jeep to help you out. At first I was told (while under warranty) without codes and without being able to duplicate it, we cannot fix it. Now they know I’m not crazy, they have the stall recorded and still cannot fix it, but they are no longer denying it happened. If anyone has info on how to proceed please pm me or post up on here. Obviously right now Jeep does not care.
Hello anotherjeep,

Thanks for these additional details. As you know, it is hard to assess a repair plan if the concern cannot be physically duplicated. Feel free to send me the case number you were given. I'd be glad to take a look and further document this on your behalf. I do appreciate you taking time out to speak with me.

Jasmine
Jeep Social Care Specialist
It is frustrating to have no issue before a recall and have the issue the recall was supposed to fix ever since. The co-pilot recorded the stall, but the dealership cannot see anything on the data. There is an “imbedded code” in the downloads that has to be uncoded/deciphered by an engineer in Detroit. I just don’t understand what it has taken two and a half years of me telling Jeep about the issue for Jeep to even do anything besides tell me, “if we cannot duplicate it, then we cannot fix it”.
 

·
Registered
Joined
·
68 Posts
Discussion Starter · #15 ·
If anyone else is having these issues please get in contact with me, I see about 100 issues on the NHTSA website between 2011-2012 Durango’s and Grand Cherokees all with the 5.7. That is enough for a class action lawsuit dependabt on if anyone would take the case. I’m just plain sick of the way Jeep doesn’t seem to give a crap.
 

·
Registered
Joined
·
357 Posts
Yup Had it many times. Same deal. post here as well. Jeep cares! SURE!!! Your a joke at this point. You try to contact us and all they say is we will document your info for further review. I literally have almost been rear ended 3 times now. Lucly for me im fast enough to pop it into nuetral and start it back up. one time it was in the turn and the steering wheel locked up on me and almost had a head on collision. Jeep when they contact you say they have no other related documneted vehicles with this issue but here they are responding to you and I on older threads. sorry jeep im not calling to go through the whole bs documentation again for nothing!! jeep doesnt care, and this thread needs to be bumped up.
They parameters i have noticed, will only do it on mine on cooler days air temp wise, and the vehicle is not up to vehicel temperature, oil or coolants. usually engine oil in the 150 or cooler range. also know issue has to be in a deccelaration. Im also noticing when the engine is cool, during decelleration the idle drops down momentarily to 500rpm. im guessing the engine is a little rich while warming up and when idle drops it just flat out stalls. I think its just a dumb enough think being overlooked as a low rpm setting on the engine. it idles at 6-700 when warm. just make is 7-800. I think this may solve the issue all together!
 

·
Registered
Joined
·
152 Posts
Trust me, it has happened to many people including my daughter several times while driving down a busy interstate, etc. They did the external fuel pump relay and it hasnt done it for like two years now. It did start to stumble upon start up last week and I put on a new fuel pump relay ( external ). Out Jeep dealer, while nice about it, didnt have a clue on what it was until I told them about the TIPM / fuel relay. They also did not want to give me written documentation either. Sad part about this, is this car is wonderful; beautiful vehicle, rides and drives smooth, but in the back of your mind, you always wonder what will happen next.
 

·
Registered
Joined
·
357 Posts
Trust me, it has happened to many people including my daughter several times while driving down a busy interstate, etc. They did the external fuel pump relay and it hasnt done it for like two years now. It did start to stumble upon start up last week and I put on a new fuel pump relay ( external ). Out Jeep dealer, while nice about it, didnt have a clue on what it was until I told them about the TIPM / fuel relay. They also did not want to give me written documentation either. Sad part about this, is this car is wonderful; beautiful vehicle, rides and drives smooth, but in the back of your mind, you always wonder what will happen next.

It truly is sad. I love my truck and had it since new. Only major issues in 100K miles was the leaky water pump and a compressor line slight leaking for air suspension. Truck runs flawless other wise. I have the relays done as well, and it still does it. Really hasnt made a difference on my end unfortunatly. I also had in stall on the highway, just off the gass decellerating off the exit. Of course a semi behind whaling on the horn, I kept looking ahead to maintain control. Couldnt tell how close he got my I could see in my perifreal the rear view mirrow was full of nothing but truck!
 

·
Registered
Joined
·
3 Posts
Any updates on this issue?
I’ve been having the same issue
12 overland 5.7
Only seems to happened with the push to start button.
sometime stalls immediately after startup. If I try to restart right away it just cranks. If I take my foot of the brake and cycle the switch and try again it starts. Also experience the occasional stalling when lifting the accelerator most common when getting off the highway or higher speeds of and when it happens it is completely random.
 

·
Registered
Grand Cherokee
Joined
·
4,467 Posts
You keep using the term "Shut-Off" and not "Stall", an engine dies on you when it shouldn't, that is usually a stall.... ....but it would be more accurate, if the engine acts like the ignition is just cut off, like you turned the key.... ...often stalls the engine struggles and vibrates a moment before it stops rotating, that would be a stall...

The Factory Service Manuals (FSM) have Troubleshooting Tree's and various Tests and Powertrain Verifications tests.... ....A dealership telling you that if there is no Code and they can't see the malfunction as it happens, i.e. could not duplicate, there is nothing they can do, is just BS..... ...if Corporate is telling them they won't pay for warranty work to do the FSM troubleshooting and verification tests, or it communication is so poor between them, that fall on FCA as whole or both of them, Dealerships and FCA..... ...and an Engineer has to suggest to the Dealership to put a Data Tracker on the vehicle? Why can't they the dealership come up with that idea on their own? or need Corporate permission to do it?

There are a few malfunctions that can be incredibly difficult to diagnose, the WIN is one of them.... ...and this is not the first time I've heard of the WIN causing this, including the earlier generation WK/XK.... ...$844 to replace a WIN? I don't for the WK2, but for the WK/XK folks were replacing them themselves in half an hour for $50 for the WIN... ...coding and identifers is done in other modules, all the WIN is is an interface between the module and key, that includes radio antenna and transceiver for the RFID chip.... ...the antenna for the keyless enter and go is under the radio/HVAC controls under the plastic trim panel around those things....

Others are the Crank Position Sensor (CPS), that is relatively inexpensive and easy to replace.... ...it often never sets a code....
The ASD relay, will just cut off ignition and fuel, like you turned the key to off, so its failing the motor will get cut off...
Look into the TIPM problem, but if I understand that correctly it fails to let the vehicle start, not stall, as well they got rid of the TIPM in 2014...

There was a couple of M/Y's of the WK/XK that did have bad PCM's, that after years FCA finally discovered the circuit board would open circuits if hit certain temperatures..... It was causing stalling with no codes and an inability to diagnose it.... ...I haven't heard of that in the WK2, so I wouldn't go jumping to conclusions and replace an expensive PCM, that requires the Dealers electronic tools based off something in the past....
 
1 - 20 of 27 Posts
Top