[nathantw]

I got my 2012 WK2 in November, 2011 and have had zero mechanical problems since. It has been the most reliable vehicle I've owned, hands down. Just recently, though, after 39k miles, I've noticed (and expected it when I purchased the vehicle) that the Quadra-lift might be broken. It has been moving really slow and now it doesn't go into OR1 or OR2. It does goes from aerodynamic to sport okay but no higher. I knew having something like Quadra-lift would be a problem but not this soon. I'm hoping this will be covered under warranty when I finally bring it in to get fixed next week.

Just a quick question, there's no danger in the stability of the vehicle when it's in this state of disrepair, is there? I'm suspecting it isn't, but maybe more knowledgeable people know better.

Thanks.

 

[webspoke]

You will be fine unless you start getting the 'service air suspension immediately' warnings on the DIC. Your problem is likely a low nitrogen charge or failing compressor, both are simple fixes.

 

[nathantw]

You will be fine unless you start getting the 'service air suspension immediately' warnings on the DIC. Your problem is likely a low nitrogen charge or failing compressor, both are simple fixes.

Thank you for your response. I feel better knowing that there's an actual message that pops up if there's a serious problem. It also helps knowing that it's a simple fix. I was thinking I'd be out of a vehicle for 3 days. Unlike many here who have service centers in their city mine is a ways out (miles away). Apparently Jeep thinks that real estate is too high in my city so they shut them all down and are not thinking of returning anytime soon.

 

[CityCrawler]

What city would that be?

 

[jp467]

I got my 2012 WK2 in November, 2011 and have had zero mechanical problems since. It has been the most reliable vehicle I've owned, hands down. Just recently, though, after 39k miles, I've noticed (and expected it when I purchased the vehicle) that the Quadra-lift might be broken. It has been moving really slow and now it doesn't go into OR1 or OR2. It does goes from aerodynamic to sport okay but no higher. I knew having something like Quadra-lift would be a problem but not this soon. I'm hoping this will be covered under warranty when I finally bring it in to get fixed next week.

Just a quick question, there's no danger in the stability of the vehicle when it's in this state of disrepair, is there? I'm suspecting it isn't, but maybe more knowledgeable people know better.

Thanks.

Its probably either low charge or a bad compressor. If its a compressor it can be changed out in a day if they have one in stock. As far as the warranty you will probably be out of luck unless you have a service contract.

 

[Wino]

Anyone else have issues with their QL?

 

[nathantw]

Its probably either low charge or a bad compressor. If its a compressor it can be changed out in a day if they have one in stock. As far as the warranty you will probably be out of luck unless you have a service contract.

Re: Warranty

Oh, really? That's not good news. I don't know if it's a service contract but I extended my warranty to 7 years but if that was for nothing I'm going to blow a gasket. I'll hope it's not a bad compressor then.

Re: No official Jeep service in my city
That would be San Francisco. I spoke with a repair facility in the city that focuses on Jeeps and he said Chrysler came out to look at 3 facilities to be dealers and they opted out after seeing the real estate prices. I was a little bummed.

 

[chibianh]

I don't think it'll affect stability. I had the same issue with my 2011 a couple years ago, right before a planned road trip. It ended up being the compressor and the dealer didn't have one in stock. Went on the 3k mile road trip anyway and it was fine. Came back and got a new compressor.. Been flawless since.

 

[nathantw]

Please forgive my rant but I'm actually kind of an angry-man right now. I got a call from the dealer service desk this morning concerning the repair of the air suspension. Originally he said that it was just a computer board replacement. It wasn't the compressor. Then he found out the 7 year extended warranty was canceled the moment I purchased it when I bought the car. What? So I had to wait a week for it to be activated. I brought the car in yesterday. He called this morning to tell me that there's no air in the system and there must be a leak. In order to find if there is one they need to take out my entire interior! That's not covered under warranty and will probably run me close to $2k. In fact, none of the work being done is covered under the stupid 7 year extended warranty because it's not a Chrysler warranty but some aftermarket one! ARGH! Another thing the salesperson didn't tell me.

So, let's say they find out the hose had a leak and they replaced the part. It's possible THAT PART isn't covered by this crappy extended warranty. I'm about to flip. I spent over $2k for a useless piece of paper. I'm also livid at the part that failed that's causing the problem and that it will cost me out of pocket.

 

[kkreit01]

I would be livid as well. It sounds like another very shady dealers. I would never buy an extended warranty if it weren't through the manufacturer. I wouldn't ever buy one anyway, but...

 

[nathantw]

To top it off, the repair will take 2 weeks.

 

[jeepster23]

What dealer did you buy from and what extended warranty did you buy?

 

[BradWK2]

To top it off, the repair will take 2 weeks.

Sorry to here about your problem that is a lot of money. I would go back and give that dealer hell. 2k for a 7 year 3rd party warranty? that is crazy. I just paid $2100 for the lifetime Chrysler factory warranty. Something doesn't sound right with that. Hope all works out for you.

 

[jp467]

Please forgive my rant but I'm actually kind of an angry-man right now. I got a call from the dealer service desk this morning concerning the repair of the air suspension. Originally he said that it was just a computer board replacement. It wasn't the compressor. Then he found out the 7 year extended warranty was canceled the moment I purchased it when I bought the car. What? So I had to wait a week for it to be activated. I brought the car in yesterday. He called this morning to tell me that there's no air in the system and there must be a leak. In order to find if there is one they need to take out my entire interior! That's not covered under warranty and will probably run me close to $2k. In fact, none of the work being done is covered under the stupid 7 year extended warranty because it's not a Chrysler warranty but some aftermarket one! ARGH! Another thing the salesperson didn't tell me.

So, let's say they find out the hose had a leak and they replaced the part. It's possible THAT PART isn't covered by this crappy extended warranty. I'm about to flip. I spent over $2k for a useless piece of paper. I'm also livid at the part that failed that's causing the problem and that it will cost me out of pocket.

That's why I would never buy an aftermarket warranty. Go with the service contract from the manufacture or none at all. This is the first time I have heard of removing the interior to find a leak.

 

[iboughtajeep]

Please forgive my rant but I'm actually kind of an angry-man right now. I got a call from the dealer service desk this morning concerning the repair of the air suspension. Originally he said that it was just a computer board replacement. It wasn't the compressor. Then he found out the 7 year extended warranty was canceled the moment I purchased it when I bought the car. What? So I had to wait a week for it to be activated. I brought the car in yesterday. He called this morning to tell me that there's no air in the system and there must be a leak. In order to find if there is one they need to take out my entire interior! That's not covered under warranty and will probably run me close to $2k. In fact, none of the work being done is covered under the stupid 7 year extended warranty because it's not a Chrysler warranty but some aftermarket one! ARGH! Another thing the salesperson didn't tell me.

So, let's say they find out the hose had a leak and they replaced the part. It's possible THAT PART isn't covered by this crappy extended warranty. I'm about to flip. I spent over $2k for a useless piece of paper. I'm also livid at the part that failed that's causing the problem and that it will cost me out of pocket.

Excuse my ignorance, how long are the factory warranties in the USA? In Australia they are for 3 yrs or 100000km, which would mean you would be covered with the factory warranty.

 

[BradWK2]

Excuse my ignorance, how long are the factory warranties in the USA? In Australia they are for 3 yrs or 100000km, which would mean you would be covered with the factory warranty.

The GC standard bumper to bumper warranty in the USA is 3 years or 36,000 miles, the powertrain is longer, he is at 39,000 so he is out of luck and his non Chrysler extended warranty says they wont cover

 

[iboughtajeep]

39k is so close to the warranty they will probably do it under warranty anyway. I had a vw that did a bearing and it was well under the 100k and almost 6mths over the 3 yrs and they covered the lot undee warranty. Write a letter to Chrysler and see how you go.

 

[nathantw]

Here's an update: My Jeep is still out for service. They ordered a compressor last week and it finally came in yesterday since it was back ordered. I had my car over the weekend and it was nice to have it back even if it was for just a short time. The compressor was installed and now they're waiting to see if the air stays in the lines and there's no leaks.

As for the warranty, apparently the dealer I purchased the Jeep from was a GM dealer 2 weeks before I purchased my Jeep and they weren't equipped to sell a Mopar extended warranty, which was what I wanted and thought I was buying. I ended up with a GM warranty where the deductible is $200 instead of Mopar's $100. That sucked. Since it was like a new GM car warranty though, it ended up covering my repair and for a 7 day rental, which was a relief. The problem is that if there is an air leak in the hose somewhere they'll still need to take the car interior out to get to the line. That part isn't covered.

If all the problem was the compressor (as was the case with another poster in this thread), then I'll be okay. I'm just not happy it took 3 weeks to get the vehicle repaired. Stay tuned for more updates.

 

[nathantw]

Last update. It was indeed the compressor that was the problem. They did change a circuit board, but I think the main problem was the compressor. The car is working the way I expected it to work now. I'm just happy to be riding in my own car now.