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2014 GC Totally $#@% dead

119790 Views 677 Replies 77 Participants Last post by  BobsWK2
I really wish I could say in a public forum just how freaking livid I am right now. $41,500 sticker on this damn thing, I go to fill up the tank tonight just to take it out in the dark, because I haven't seen the blue lighted interior yet. I picked it up on Wednesday and it's got 300 miles on it.

I notice the lights are flickering. Weird. Don't think much of it. Pull out of the driveway, it jumps out of gear, engine revs. Damn it, I must have hit the gearshift or something. I still haven't gotten used to how it works. I keep putting it in neutral by accident. So I put it back in drive. Go down the street, come to a stop at the corner. Lights are flickering more. I figure, "let me shut it off and then turn it back on again." I shut it off. The damn thing is totally dead. No lights anywhere. I open the door. No lights. I get out. Walk around it. What the hell am I going to do now? I open the door. Lights are on. I figure, let me drive it back home, just down the street.

It starts up, lights are flickering again. Pops out of gear again. Eff it. I pull it to the side of the road. It dies. I'm not moving this thing an inch more. Chrysler can come pick it up and tow it back to the dealership.

Only, they won't.

Seems Chrysler Roadside Assistance will only tow it to the nearest dealer. Which in my case, just happens to be the dealer I decided not to purchase from because their dealer rating is terrible, and their BBB record is awful. We had gone in there on a whim, and later canceled an appointment for a test drive when we found this out. I told the salesperson it was nothing against him, we enjoyed speaking with him and thanked him for his time, but we just couldn't purchase a car from the dealership he worked for.

So this is where they want to tow my car. Not to the dealer 15 miles further. I'll have to pay out of pocket for that.

I said no thanks, and started to call AAA (which I have because of my 2002 Wrangler). Then I decided, no, I want Chrysler to handle this 100%.

Called Roadside again and they tell me I didn't purchase Roadside Assistance. I ask them doesn't it come with every Jeep? Not necessarily they say. I say I'm pretty sure the F&I woman would've tried to sell me on that if it wasn't. She asks when I bought the car. I said Wednesday. Ah, might not be in the system. How did the other guy get my record up? She wasn't sure.

So I give her a credit card. I'm paying the whole tab this time, not just the extra 15 miles. They will email me a receipt that I can bring to the dealer.

Tow truck driver says can't tow it tonight. They'll hold it and then it will go to the dealer on Monday morning. Lovely. I wonder where they're bringing it? Gave him a $20 and I hope that helps it find a safe spot wherever it is. I should ask the dealer for the $20 back as well.

So my wife had to cancel her trip tomorrow. Didn't even make it to 400 miles and it crapped the bed. Right now? I hate the damn thing. Will I ever be able to trust this thing? Probably just a ground somewhere, but this is NOT a good sign.

I'm fracking livid right now. This is my wife's DD. What if it had decided to jump out of gear and die on the highway with my 5-year-old on board?

I am so not OK right now.

UPDATE: Chrysler Roadside automated call -- Service is expected to arrive within 20 minues. Um, I've been back at the house for 20 minutes already. Classic.

"Based on your roadside assistance today, would you recommend Chrysler products to your friends and family."

Guess what I answered to that question.
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Looks like Chrysler Roadside Assistance isn't worth spit in a bucket.

I wouldn't blame road side assistance. They were ready and willing to do their job. They can't be held responsible if the local dealer is not up to snuff. The documentation clearly states that the owner is responsible for additional mileage.

I understand that the OP was rightfully upset at the time. But had he agreed to have it towed to his dealer of choice from the beginning he would have a smaller charge on his credit card this morning. Under the circumstances I'm not sure what decision I would have made. I might have just stood there kicking the car until it cried.
I beg to differ...

I'd still blame Chrysler and their road side assistance, they SHOULD cover the vehicle's tow to the original dealership where it was bought...within reason of course...especially with only a couple hundred miles on it. The extra 15 minutes of drive time should not matter.
OK ... we can have differing opinions. ;)


Good to hear!

Was going to update my post and say the Jeep has been flawless since we got it back. I even canceled the rental I had gotten for my wife for the week because we trusted it again. Stupid me. Stupid, stupid me. Wife was driving to dr. appt that she missed when it failed on her. Now she's getting the SERV4WD message (on a 2014? I thought they fixed this) and she's worried. Dealer says, "we'll call you about getting it in here for a loaner." I hope it makes it. When will this end?

Feeling really discouraged.
At least this time it didn't shut down. But, if you haven't already, I'd start learning what you can about your state's lemon laws.

Keep in mind one person is not the reflection of the entire corporation
If that's the person Chrysler management chooses to represent them to the customer, than he is the company in this instance.

When it is a safety issue like this is, and they don't know how to diagnose the problem, Chrysler needs to do something. They can't just change parts hoping that they got the right one this time. This might be the car that goes to their quality control department as a learning tool. Let those guys "play" with it as long as they want, but put the customer in a safe vehicle.
I just don't get the poor customer service when it comes to American car manufacturers...wake up for God's sake.

When we go to BMW to have my fiance's 328iX serviced, you first drive your car into a nice heated/cooled garage (out of the rain or snow) onto a floor clean enough to eat off, you are then greeted by a BMW rep who takes your keys and offers you coffee & donuts, then you're wisked over to the desk of the "repair consultant" who takes your information and inputs it into BMW's computer system, and within minutes you are given a comparable newer 328 BMW loaner car.
That was the kind of treatment I got from my local Acura dealer. But all that costs money. My Jeep was very close to the same price as my MDX, but is much more feature rich. The Acura for starters wasn't designed for off road. On the other hand, it did have a longer warranty.

So, after thinking about that I spent $765 for a 5 year, 60,000 mile warranty. This brings the warranty above what Acura had and does provide a loaner. No, it won't be a new GC and although they do have coffee, no donuts or other snacks when you bring a car in for service, but suitable.

Although it's nice to get this included, there is something to be said for only paying for the extras you want. It could be that keeping that extra out of the price of the Jeep allows somebody to buy an option (Like a CD player :lol: ) that they couldn't afford otherwise.

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And that's supposed to matter????
666 = sign of the devil :lol:
It's amazing that my Jeep is still running so well. I took it back today for my original problem of all warning lights coming on and losing speedometer an QuadraLift. Everything was back to normal by the time I got there this morning, including the check engine light out.

They hooked it up and it spit out two pages of codes. They relayed this info to Chrysler/Jeep. An hour and a half later they got a call saying the only thing that could spit that many codes is a bad PCM.

A new one is on it's way, and the Jeep ran perfectly on the way home. :rolleyes:

Crossing my fingers for you, sir!!!!!


In your case I think they should order an ICBM. Then you can move on. :thumbsup:

What were the codes please - any like P056x, P064x, P065x (x being any numeric digit), B0210. All relate to improper voltages.
No idea. I didn't take the copy he offered as all I want to do is drive the Jeep. These code things are beyond my interest.

I figured it would be best to let the folks at Jeep help on this. :)

Hope it works out for you, generally people post here because CJF has not been much help.
I could be wrong, but I don't think that folks with brand new cars are looking for you to solve their problems. I think we're just sharing information. If someone with the same problem, with the same car, got it fixed that info could be shared with the service department.

I hope you get out of this car.

But I wouldn't be mad that they drove it. With the problems you were having, I'd be more upset if they said we replaced the part, have your wife do the test drive.

The break in period is only a few hundred miles, IIRC, and even some aggressive driving at this point isn't hurting anything.


I wish you and your wife the best of luck. If everything is fixed you will probably love this Jeep more than if nothing had happened. I hope that's the case. ;)

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You know we were all pulling for you. But, maybe it really is time to throw in the towel. :(

Sounds like some people should be heading to a Mercedes dealership and an Audi dealership to pay more for their cars do they will feel like they get more at the service department. If you pay upwards of 65-100 thousand dollars then the obvious will occur but even then those cars wind up in the service bays on a regular basis with their own set of issues. If being picked up by the dealership at your house or having them drop a rental car off at your house makes you feel better then go spend the extra cash and enjoy your European autos and their forums and service departments and drop off services.
That seems to be the attitude of some Jeep dealers.

i was just wondering, for anyone else who might be having the same issues or similar, the last six #'s of my vin are 119693. It looks like from jeeps in shipping, they're up to almost 200000, but i don't know if they go sequentially. The limiteds i'm looking at to replace this one are in the 180000 region. The ones in granite left on the lots right now i'm looking at are in the 120-130000 range.

Anyone else having issues close to my vin #?

You cannot also deny that those alleged higher end vehicles have their own service and performance issues and it's not about comparisons as some of you have made this. When there's an issue you want to be at a dealership that will be proactive about solving the problems regardless of purchase price and that will vary from place to shouldn't but it does so just hope you're at the right one with the right concerned set of people because they aren't all alike as some of you have found but they are individual dealers so you should treat it as such.
If I was following correctly, AMC's dealer followed everything Chrysler told them to do. He still does not have a reliable vehicle.

My dealer did what Chrysler told them to do. That didn't help. Now we are waiting for a part that Chrysler hopes will solve the problem, "because they can't think of anything else".

Agreed. Seems the Service Manager at my dealership did all the leg work and made things happen for my vehicle getting repaired (and the free NAV).

What's up with all these useless Chrysler corporate case managers and customer services reps? They always seem to end up being as useless as t**s on a bull.

They are there to keep customers from getting to someone that might actually be held responsible. Both times I contacted them, explaining that the dealer said they could not help, they referred me back to the dealer.

Chrysler could save a lot of money by just putting a recording / or automated email response that says call the dealer 'cause we don't give a damn.

So I'm the only one who knows the last 8 of every vehicle they have and have ever had?
My first car only had a 6 digit vin. It was a 1953 Morris Minor convertible. ;)

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