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Discussion Starter · #1 ·
I at the moment own a 2015 Summit with just over 55,000 miles. Last week I was on a 450 mile trip when at about mile 420 the engine blew. It started to make a click then a knock. The low oil pressure light came on and almost immediately the knock turned to a banging. This all took about a total of 2 minutes, tops. I was lucky enough to be able to coast into a parking lot. There was no smoke, no leak, no smell. I called Jeep roadside assistance, they wanted to send a tow that was 3 hrs away so I called in the tow myself and they were there in about 40 minutes. I unpacked the Jeep and Uber'd onto my destination and tried to enjoy my vacation.

I recieved a call the next day from the service dept at the local dealership. He informed me that they had a new engine on the way and that it may take up to two weeks to recieve and install the engine. He also informed me that it is all covered under warranty. He never asked any details of what happened, where, nothing.
So I get in touch with FCA and they open a file to record all of these happenings. I gotta be honest, the rep that i'm dealing with couldn't be any nicer. Its one of those calls that you want to really chew on someone but he was very understanding of my frustrations and seemed to actually want to help. So i'm pleased with the person handling this issue.

I expressed my concern of being reimbursed for the tow, uber and rental car, which at this point is up to $1000. My other problem is that the Jeep is 450 miles away now. So i've requested that Jeep transport my vehicle to a local dealership for pickup. My representative said that may be a possibility, he's supposed to call me back today. Although, he said they'd only pay for either the transport or my rental. Not both, nor the tow and Uber. So i'm kind of screwed here. If I have to drive back down to pick it up, i'll have a hotel expense and a day off of work.

All that said, my main concern is the overall value of the Jeep once it has a replacement motor in it. I have friends in the auto industry and they said they wouldn't touch it. One said that it might as well have a salvage title. If I were planning on driving it until it dies, er, um.. well.. I guess I already have.. but anyway, I wouldn't be so concerned. But my situation is this: I recieve a auto allowance for work and have guidelines as to what i can drive, year, 4 doors, etc. so I have to drive a newer, nice vehicle. I am transferring into a new position as of May 1 and will no longer recieve that allowance. Seeing this coming, I started looking to trade down about a month ago. I really don't need to be driving a $58,000 vehicle, espescially if i'm footing the bill. I had planned on either selling or trading to an older model Wrangler or something much more affordable. I feel as though now I am really going to be buried in this thing. I was looking alright with trade value a month ago, but now??

I'm anxious to hear back from FCA as to what they're willing to help me out with. I'll repost updates as they come. I'd like to hear any experiences with similar situations as far as trade value, FCA help, etc. Thanks for reading and wish me luck!
 

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Discussion Starter · #2 ·
Well I picked up my Jeep yesterday. All in all, it was a 24 day turnaround. FCA did transport the Jeep from FL to TN. Now we'll see how the reimbursement goes, $1,706.13. I'm anxious to hear what the warranty on the new engine will be.
 

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Sorry I didn't clarify, I have the 3.0 EcoDiesel
yeah that's what I figured, you are not the first on here to report a failure like that on that engine. Sorry to hear that and hope they reimburse you completely.

Also if you don't have an extended warranty be glad its a MY15 as your factory powertrain warranty is 5 years 100,000 that got changed in 2016+ to 5 years 60,000.
 

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yeah that's what I figured, you are not the first on here to report a failure like that on that engine. Sorry to hear that and hope they reimburse you completely.

Also if you don't have an extended warranty be glad its a MY15 as your factory powertrain warranty is 5 years 100,000 that got changed in 2016+ to 5 years 60,000.

So basically all the 2014's are now sitting ducks without an extended warranty? Has anyone on this forum had to pay for a premature blown 3.0L Ecodiesel out of warranty? I want to keep mine, but can't sit on a ticking time bomb. I only have 40,000 miles on this one.
 

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Not sure why they'd cover your tow, that's usually coverage through your insurance or a 3rd party provider like AAA.
It would depend on the warranty contract language regarding towing reimbursement. Maybe there are distance or total tow reimbursement caps. However the warranty shouldn't punish you for using your "warrantied" vehicle on vacation or travel. Insurance shouldn't cover unless you have a warranty towing gap policy.
 

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Discussion Starter · #9 ·
Jeep roadside assistance covers towing. I did try to go through them first and it was a disaster. The representative that I had was less than competant. After I told him I was broken down in FL he asked if the vehicle was still in TN..? The conversation continued to go downhill from there. Of course I was frustrated to begin with, but I just needed the Jeep towed. So I hung up and took care of it myself. Jeep was going to have to pay for a tow if they sent a truck anyway.
 

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If I'm not mistaken, If you have Maxcare the towing is covered and if you are a certain distance from home I think there is a small amount of trip insurance they will reimburse you for...
While a tough situation, I believe this to be a very rare occurrence and I believe the Eco and ZF to be a pretty durable combination. I however would not want to be without Maxcare coverage while owning them, as if one bad thing goes wrong, there are no cheap fixes on most anything....
 

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yeah that's what I figured, you are not the first on here to report a failure like that on that engine. Sorry to hear that and hope they reimburse you completely.

Also if you don't have an extended warranty be glad its a MY15 as your factory powertrain warranty is 5 years 100,000 that got changed in 2016+ to 5 years 60,000.


Wait what? 2015’s have 5yr 100k powertrain? Man I thought it was 50k for some reason (which I just rolled past).
 

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Wait what? 2015’s have 5yr 100k powertrain? Man I thought it was 50k for some reason (which I just rolled past).
yeah that's what I figured, you are not the first on here to report a failure like that on that engine. Sorry to hear that and hope they reimburse you completely.

Also if you don't have an extended warranty be glad its a MY15 as your factory powertrain warranty is 5 years 100,000 that got changed in 2016+ to 5 years 60,000.
was cruising by and thought I had seen something on this so I looked it up...only the gas powertrain warranty went to 5yr/60k for MY16+, all MY diesels still have a 5yr/100k powertrain warranty....
 

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Jeep roadside assistance covers towing. I did try to go through them first and it was a disaster. The representative that I had was less than competant. After I told him I was broken down in FL he asked if the vehicle was still in TN..? The conversation continued to go downhill from there. Of course I was frustrated to begin with, but I just needed the Jeep towed. So I hung up and took care of it myself. Jeep was going to have to pay for a tow if they sent a truck anyway.
Hi bakufthanek,
We regret to hear of these concerns and of your experience with our Roadside Assistance team. We would like to look into this further and offer our support should you need any additional assistance. Please feel free to send us a private message with your VIN if this is something that interests you.
Julie
Jeep Social Care Specialist
 
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